Enterprise Rent-A-Car in Oakland, CA, offers an excellent rental experience with a wide range of vehicles and flexible options. Customers appreciate the friendly and accommodating staff who provide calm and courteous service, even during busy times. One notable employee went above and beyond to find a customer an SUV when none were available, exemplifying outstanding customer service. The team is professional, knowledgeable, and works well together, ensuring effective communication and problem-solving. While most reviews are positive, one customer mentioned that the smallest car reserved was too small for comfort. Despite this, the overall sentiment is that the staff at this location is dedicated to making the rental process easy and stress-free. However, some customers noted an unpleasant smell at the location, which they felt detracted from the otherwise satisfactory experience. Overall, customers recommend Enterprise Rent-A-Car for its great service and willingness to help.
I had a great customer service experience from William ask Celly.
August 2026
I had a great experience with Enterprise! JT and Celly were both incredibly helpful, friendly, and professional. They made the process quick and easy, and I really appreciated how efficiently they took care of everything. Excellent customer service from start to finish — thank you, JT and Celly!
August 2026
Lovely service and super great car! Easy process too! 5/5 stars. 10/10 recommend.
