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June 2025 by Betty Cheng
treated like I came for a loan, company really need to read all the comments and fix the problem ,we need friendly and helpful people especially medical services, looking for improvement happen
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June 2025 by Bill Dunlap
After I left your clinic, there was blood pouring down my arm and dripping down my pinky. I went back into the clinic and yelled for help, but nobody came.
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April 2025 by steve tom
Very Good Service,No problems,fast,8:30 appt.,out in about 30mins.
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February 2025 by Malika A
UPDATE! “LAURINA IS THE ONE BRIGHT SPOT! She smiled (with her eyes/mask), she greeted me as soon as I walked in the door and is just, in general, what a Receptionist used to be. It’s so weird that, simple common courtesy is well, weird”. This place simply lacks any component of customer service. If you have to go here, Do have your lab slips, Don’t have any expectations. Booo
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November 2024 by Araijah King
I liked the hole check in Procedure
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June 2024 by M Collier
Very fast, friendly, and professonal reps. .
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June 2024 by Da Boss
I counted 4 phlebotomists. They are only taking appointments. No one is willing to take walk ins. Why have the option for a walk in if you really don’t take them??? They are not busy at all. It’s the morning during work hours. They keep saying we have appointments all day and don’t know how long the wait will be. I told them I’m fasting and if they could give me an idea that would be helpful. I wouldn’t come here if you are fasting and need labs done. Poor service.
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May 2024 by Korey Bishop
The human interaction was great. My waiting time was short and the Customer Service was excellent. Yet, Quest's automated system made it difficult to speak with someone regarding changes in appointment obligations. The only option I was left was to reschedule for the next available date/time.
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April 2024 by mario foo
no comment
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April 2024 by richard tang
All good
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January 2024 by scott hanson
No line. No wait. Friendly efficient staff.
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September 2023 by H. Hachim
Despite appearing to be short on staff, a considerate lady with a short haircut (I regretfully forgot her name) recognized the urgency of completing my blood work on time. Knowing that an appointment would postpone my pre-surgery evaluation, she kindly took the initiative to draw my blood without any scheduled meeting. I'm deeply grateful for her assistance. Thank you!
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July 2023 by Basel Mohsin
They’re not so clean
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March 2023 by maria tran
Located in heart of Chinatown at Renaissance Plaza. Clearly a language barrier for seniors mostly Chinese and Vietnamese who don't speak English and aren't tech savy with the Check-in process thru the monitors. No front desk person was there to greet customers. Tons of elderly, confused clients, frustrated with appointments are anxiously waiting w no help for long periods.Make sure to come prepared with1. Medical cards,2. Proper identification card.3. The phone number you booked the appointment with.4. Your doctor's Quest Diagnostics form so they know what procudure to do on you. Fasting is also required for most blood tests. 10 hours of fasting is required.If u don't have the following items covered above. They can't help you. You will need to reschedule new appointment.
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February 2023 by ANNETTE S
I arrived very early for my appointment, no line, so I was seen immediately.
