The Safeway on Broadway in Oakland is a large store with a wide selection, including many flavors and items. It offers convenient services like Order Ahead pick-up for bakery items, Grocery Delivery, and DriveUp & Go™. The store features a bakery for customizable cakes and cupcakes, a deli with made-to-order party trays, a butcher's block, a produce department full of fresh fruits and vegetables, and a floral department. The pharmacy staff is noted as helpful. Customer experiences with staff are frequently positive. Employees are described as kind, cheerful, thoughtful, and attentive. Specific assistance includes providing a scooter for a customer on crutches, helping a homeless and disabled individual find items and offering a private checkout, and accommodating last-minute bakery requests to save the day. The bakery receives praise for delicious, easily ordered cakes. However, there is a significant complaint regarding early closure. A customer reports being refused entry a full fifteen minutes before the official 2 a.m. closing time, even for urgent needs, while observing others being allowed in later, which caused considerable upset. The store's late hours are otherwise appreciated as a relief when other stores are closed. Overall, the store is viewed as a convenient and friendly grocery destination with helpful staff across multiple departments, though consistency in adhering to posted hours is emphasized as important.
It's a good size store but the customer service desk is horrible. I waited almost 20 minutes for someone to help me and the guy that showed up was very unprofessional & huffing and puffing like he was upset to do his job. That's not okay.
July 2024
Why would you remove your self checkout Lane ?♂️
June 2024
Clean well organized and large aisles. Great produce. Bakery and meat fresh. Friendly check out.
