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December 2023 by Fresh E.
They work so hard.They are so under resourced.I appreciate any bit of kindness they can spare and they are pretty efficient considering all they do!
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August 2023 by Marjoram M.
The passport clerk is an unhelpful,lazy rude, condescending source of irritation.Description: Clerk 01Tall, very dark skinned African American woman with black shoulder length wig with bangs..(smh) So lazy and trifling,that she will not get out of her seat to check the passport line that she is supposed to be monitoring!So glad they have plastic barriers between them and us because this worthless passport clerk will bring out the worst in you.Nothing but a lazy azz heffa.
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June 2023 by North W.
I give this post office 3 stars because they are less than average in niceness, the floors are not very clean because the janitors are lazy and make zero efforts to pick up the trash that patrons leave on the floor when discarding their open envelopes that they stand around opening the bills. The bills seem to get taken without questioning why theyr aren't suppose to litter the floors with the envelopes. maybe the patrons are slobs in their own homes. who knows?
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May 2023 by Nancy M.
The USPS Commercial should be not move it but steal it be careful whatever you send through the mail service they will steal it. They will go through your packages. I would never use this company.
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April 2023 by Wendy S.
Worst Post Office ever, besides the one on California Street near Ashby-that is now closed BTW. The people who work here, especially the women, are SO angry & hostile. I do whatever I can to avoid having to go up to the counter. If you need stamps buy them at the machine, drop off packages in the slot box in the wall, whatever you do don't go to that counter unless you want the dead eye stare, rude responses, to be ignored or even yelled at... WTF is wrong with these people?? I can't believe they get a paycheck to treat the customers like crap. I guess they are too dimwitted to understand that if USPS goes under they will no longer have jobs...insert eyeroll
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February 2023 by Jay M.
This post office has the lousiest customer service one can expect. I have been here several times during different seasons bc its very close to my house and each time is the same atrocious experience. Clerks give u attitude for no reason its like they're working at a fast food place. Im sure they get paid a resonable wage, so i dnt think its the pay i think they're just mad they have to be there and work to actually get paid... i'd think this would be a different experience given its location but nope i was wrong. Additionally the shipping box is always out of service so you HAVE to wait in line for over 10 mins every time and deal with their shitty attitudes. They're not helpful AT ALL and gosh they move slowler than a turtle. If you go here just prepare for the crappy customer service and reserve at least 30 mins to drop off ONE package.
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November 2022 by Min C.
I've been here before mostly to drop off return parcels (so many during the pandemic right!?), but this review is solely based on my passport application experience.I had to go in-person to apply for my passport as a first time applicant so I made an appointment online (easy) and showed up 10 minutes early to my appointment as noted in the confirmation email. I checked in by standing in the regular line and but it appears that there is one designated passport clerk. Carla (as I later learn) was already with someone and I waited a bit, but pretty much in time for my actual appointment, I am called. The first thing she says to me, "I know for a fact that she's got all of her stuff. I know it. 100%." Funnily enough, I was having a pretty shitty day so this is pleasantly surprising. We clearlt start our meeting off to a great start as I pull things out of my folder. There were a couple discrepancies for first time applicants from Dept of State webpage - they take your original copy of your citizenship (they don't care about copies so don't bother) and request another form of primary ID which copy they WILL take - slightly different from what I read on the website.Anyways, I was extra cautious and brought one of everything so my "appointment" ends in just 5 minutes with Carla stating multiple times how grateful she is because I had all my things and it makes her job easier. Goodness! I felt so bad for her but feeling a bit better I was not one more person adding to that.In sum, for a painless first time passport application - make an appt online, take everything you have with originals & copies just in case and it will be a breeze.
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November 2022 by Lotus E.
It's just the post office so I can't be too critical, the employees are friendly enough and it's not overly busy or slow here. Overall I can still get what I need done. I'm taking a star off for having no scale though, that's a pretty important aspect of post offices and being a shipping service. The other USPS locations typically have them. Self service shipping machine is also broken. But really I can't rate too low since many locations run into that problem. It was definitely inconvenient though.
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October 2022 by Michael B.
Their self-service kiosk is ALWAYS broken/out of service... Such a joke... These machines seriously need to be in more post offices. This is the only post office near the area that has one of these machines! Whoever runs this place needs to get this issue resolved for good. It's ridiculous how often this machine is out of service... Get it together!!
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June 2022 by Audrey W.
When you can't count on your local post office to deliver your mail on a regular basis something is wrong. I live in the center of town not on a side street yet my carrier frequently skips a day. For get trying to call this post office as they rarely pick up. This is supposed to be a good civil service job but they no longer get good workers. When I stopped the carrier near my house to ask why I had not received mail for 4 days, his reply was I'm not your regular carrier. No help!
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May 2022 by James W.
This location thinks nothing of violating the tenants, seniors, peace and quiet and well being. The noise begins early usually at 4am. Then again at 6am thru the day sometimes until 9pm. 7 days a week! it can be brutal at times. Too make things worse they installed new extremely bright lights affecting our building. It's called "light trespas".. Its like having a semi outside your house with the high beams glaring through your bay window all night. As far as the service other then being next door and not receiving our mail until 8pm if at all most of the employees are ok. SLM (Senior Lives Matter)
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February 2022 by Janice O.
I rarely go to this post office, and never for counter service, unless I have no choice since this post office is the post office for my mail service. If it is after hours, definitely don't go there as the lobby is always locked. Sometimes the doors stay open for at least an hour after the post office closes, but that's about it. Even the outside mailboxes are locked from opening. Try not to park in the parking lot as it is small and hard to maneuver into and out of. I've seen too many almost accidents happen. If you do need counter service, you can wait anywhere between 15 to 90 minutes, depending on the number of people ahead of you and how many clerks are working the window. On many occassions the number of clerks has been one. And if you have that one person talking with a disguntled customer, there goes 15 minutes. The staff has always been okay. I don't blame them for getting upset at the many situations they have to put up with. Unfortunately, us as customers witness it and there are some things you shouldn't say in front of the customers. A few years ago I heard that this post office was going to be shut down. Not sure if this is still the case.
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October 2021 by Liz F.
Truly the worst post office I've ever been to. The ladies are so rude to customers as well as their fellow staff members. As I was walking out of there today, one of the members started yelling at a fellow coworker in front of everyone! The staff will talk poorly to your face and then to each other while you are standing right there. I have so much to say and nearly nothing at the same time, it's mind blowing how terrible you're treated here.
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September 2021 by Greg S.
Some of the employees are rude, vulgar, impolite, and unprofessional. Our tax dollars...not at work.
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August 2021 by Cheryl A.
DO NOT USE THIS POST OFFICE. You will find excellent service & civil/polite counter people at other post offices in the area. These employees are the rudest I have encountered EVER. The line was growing longer & longer & yet there was no one to serve at the counter except one lady who said she only processes passports because she has a letter from her doctor. The woman who finally showed up was surly and dismissive & told me she did not know their stock, WITHOUT SIMPLY CHECKING. What a waste of time!
