Like many branches, the staff at the local level are very helpful. But as soon as they are required to get approval from remote managers, the policies are awful. So restrictive about what customers can do. When I was helping my declining mother by means of joint account, it became impossible. Had to switch to a credit union.
November 2022
Customer service is lackluster. The culture is to pass the buck and tell you to come back later when so and so is here. ATMs are not well maintained and often out of service.
July 2022
I been banking with WFB for a few years now, so it time for me to upgrade my app
