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November 2023 by Justbtruthful J
GREAT CUSTOMER SERVICE and reasonable parts prices.I experienced a pleasant and informative visit at Mission Avenue Oceanside, California Location. There is a sales associate Simon, who educated me, locate correct and installed the parts onto my vehicle. I have stopped purchasing auto parts from their competitor due to the phenomenal customer service received on my visit at this particular location. I would like to express my appreciation to management and the employee for providing excellent customer service.
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September 2023 by Faith E
This location was patient, took time to install battery for my car and kindly explained process. Will be back
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September 2023 by jersain Meza
Great service :)
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September 2023 by Sharon Ellis
Chuy aka Jesus was magnificent. He gave us excellent customer and really went the extra mile. Chivalry is not dead after all.
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September 2023 by Noel Meronka
Great customer service from Shawn. Very helpful!
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September 2023 by Vivian Ortega
Found exactly what we needed. Employees were kind and helpful :)
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September 2023 by Will Prater
great help inside the store! helped me save money to!
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August 2023 by Paul K.
Efren came to me to make sure whether I had any questions or needed assistance. He was helpful, efficient and nice. He solved my problem quickly. That's as much as I could ask.
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July 2023 by Jose Ricardo Rodriguez
Great customer service
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June 2023 by Krysten M
This store is great! Shawn provided exceptional customer service. He was incredibly friendly, knowledgeable, and went above and beyond to help me. Car issues are usually a dreaded experience, but Shawn made the experience pleasant and easy. I'd give 10 stars if I could.
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June 2023 by Shawn DeNio
It is an Honor and Pleasure to be part of the Advance Auto Parts Team working with General Manager Yuki Campbell and Commercial Manager Berto as well as our entire team. Come see us and we will do our best to make your visit a pleasant one.
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May 2023 by Lia Stefanescu
Yuki is amazing very good service!
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May 2023 by Robert S.
I went in to get a windshield wiper for my car. The gentleman at the counter looked up the year and make of my car and picked out the windshield wiper. they offered to put on the windshield wiper with the purchase. The gentleman came out to my car fiddled around a while, but was unable to put it on. He then called another gentleman who is very nice, but the part didn't fit. Since it wasn't going to fit, they offered me to refund. They asked me for my receipt which when I was ringing up the product they had put my email in. This was the option I chose to receive my receipt. Lo and behold the receipt was not in my email and it's still not in my email. The gentleman who rang up the purchase said he will have to put it on a card that could be used at this place of business. He said if I didn't have a receipt, he was unable to give me cash of which I paid with my debit card. I was able to show them that the transaction went through to my bank but he insisted he could not give me a refund back to my card or any which way except a gift card. I am now stuck with a gift card that I may never use. I am sure there was someway they could've made this right, but they did not attempt any further, I feel ripped off
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April 2023 by Ryan S.
I purchased a car battery from Advance Auto Parts. The issue with my vehicle turned out to be a bad cable and a battery replacement was not required. The following day, I went to return the battery which was never installed (didn't even leave the cabin of my vehicle after purchase). I was told that Advance Auto Parts would not refund my money even though the battery was never used or installed and I had the receipt in hand. I was then told by the employee with a condescending tone to "go ahead and check around, everyone has the same policy." Unsatisfied with his answer, I decided to do just that. Not only did I find a competitor, but I found multiple competitors that would offer a full refund as long as the battery wasn't used or installed which was my situation. If Advance Auto Parts is going to offer horrible or non-existent return policies that is one thing, but don't lie and challenge customers to search and find better policies from their competitors because they just might do so. Big shout out to Autozone!!! They were professional and courteous and would offer a full refund to someone in a similar situation as myself. Needless to say, I will not be shopping at Advance Auto Parts again!!!
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April 2023 by Jose Cruz
The employees aren’t knowledgeable and can’t help you more than a google search don’t waste time here
