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July 2024 by Danielle Barlow
These guys are so helpful and amazing! Tyler and Robert know their stuff and made me feel safe and comfortable with my choices and switching over to a new phone without any regret. Thank you guys!!
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May 2024 by Jacquelyn Burns
Moises is the right person to talked to
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April 2024 by fpomare
I came in today and Tyler was a HUGE help! I came in with a cracked screen and he reminded me I have insurance on my phone and got it "upgraded" to a Galaxy S20 from a S9+. It saved me from having to buy a brand new phone, which I appreciate GREATLY! He actually helped my mom upgrade her old phone last year and he gave us great service then. I'm glad people like him still exist in the work force - good, honest people. Thank you Tyler!
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April 2024 by B. Russell
Terrific customer service!!
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April 2024 by Josiah
I’ve been an ATT customer for almost 10 years and each encounter with a service rep is professional and good. Today however, my visit to the ATT on Old Grove Rd. in Oceanside was phenomenal. Tyler, a ATT customer service rep was able to efficiently and professionally handle my inquiries and issues with my phone and plan. Tyler provided multiple courses of action with a broken down explanation on how each one can affect me, with the pros and cons. Tyler talked me through what he was doing, showing me my account as he made changes and adjusted plans. His ability to communicate and display interpersonal skills enabled me to feel at ease during my visit.
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March 2024 by Katherine K.
Kudos to Robert for being so understanding and helping me with a senior"s internet issue. Glad there are still people that care out in the world.
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March 2024 by david jansen
Tyler was helping me change my account he saved me sooo much money he was patient and kind. I’m so glad ? I came here ??
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March 2024 by David Palmer
175 Old Grove Rd, Oceanside CA.
The 2 Gentlemen working @ around 12:30 P.M. are absolutely
the most knowledgeable Phone Tech's I have ever dealt with. Extremely polite, Super helpful. Entered the store with a Samsung
A30 prepaid, that I had bought last year. I accidently had placed the SIM card in a Blue phone SIM card (Plastic SIM card installment device). The A30 ( if you went to About Phone in the settings) and selected SIM card Status. All the fields had no data. The guys figured out that the plastic SIM holder was to short and did not slide in enough to read the SIM.
Excellent troubleshooting. I am an E.T. by career and appreciated
their Fortitude.
David C. Palmer: CEO L.L.A. Los Angeles Automation/ LLC.
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March 2024 by Louise Campbell
They were very knowledgeable and they went above and beyond. I highly recommend to give them a nice bonus as every store I went to they couldn't help me and they never bother to see the problem, these guys on old Grove @ at&t are the best. Thank you!?
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March 2024 by Luis Esparza
This location has bad customer service and representatives can’t conduct a basic phone unlock and all they know how to do is reference 611 for all inquiries, I can do that. Waste of my time going to this location! Been with AT&T for close 15 yrs, customer service has really down grade over the years probably time for me to switch providers.
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February 2024 by Luciano Prestonise
Store manager and district manager both helped me call and get credits for billing issues that have been going on for months
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January 2024 by Larry Irmer
Thanks to the tech at this AT&T store who got my new iPhone up and running. It was easy and quick and saved me much aggravation!
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January 2024 by Diana Laue
People that work there are very understanding and they listen to your concerns
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January 2024 by Laura Davis
Robert is really quite great to work with. This was my second experience in 2 months with him and both instances were truly enjoyable. He is a professional, he knows the business and was able to answer all my questions to help guide me towards the best solution for my needs.I also truly appreciated how he handled juggling multiple customers during a busy time on his own. He is definitely one of the best service professionals I've seen in the last few years.
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January 2024 by Nathplon Shepherd
Moses was excellent and answered all my question .excellent customer service skills and look forward to having him help in the future ... bravo moses
