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September 2023 by Chris Lundin
Excellent truck rental rates and customer service. They were very helpful when I needed a few extra hours because our shipping companies truck broke down and had to delay. I would definitely use this location again as they were very fair. Communication was excellent.
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June 2023 by Franky M.
Terrible service. Hidden fees. Incorrect website information. I rented a 12ft truck to move furniture about 50 miles away. Took the truck back a day early (Saturday) and the location was closed. I contacted customer service and they said the location closed and would reopen on Sunday morning. I went back Sunday morning and it was closed. I found another location a bit further in the same city and was able to drop it off, however, they claimed I had driven the truck almost 55 miles over my allotment. That is impossible even with driving back and forth to the location, I may have hit 89 miles, not almost 200. Never again. Do yourself a favor and go with a more reputable company. As others mentioned, extremely poor customer service.
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April 2023 by Susan P.
Rented a 16' truck and trailer, when we looked at the vehicle at the pick up location we didn't see anything wrong with the equipment, however, 70 miles into our trip the check engine light came on because they had rented us a truck with a broken catalytic converter. We spent 6 hell hole hours waiting in the cab with our poor dog for road side assistance, who didn't know what they were doing, to finally get a service technician out to us who let us know about the broken catalytic converter and informed us that the check engine light would just keep coming on until they fixed it. Budget told us to keep driving across country with the truck anyways costing us more in fuel because of this issue. Luckily the service tech noticed our trailers tires were low and that one of the tires was flat. Budget then made a second service tech bring the replacement tire which cost us basically a full day worth of travel and a couple hundred dollars on lodging which we had already booked and was nonrefundable. All customer service could do was reimburse us for a measly $200, what a joke! DONT RENT FROM THEM! They do not service their trucks before leasing them and they don't care if you're stuck on the road for hours because of their mistake.
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February 2023 by Alex S.
Don't do it. Reservations are worthless. System gets blamed. I would not recommend. Save your time and search elsewhere.
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November 2022 by Quinn K.
Two weeks ago I reserved a 12 foot truck. I show up to pick it up. No truck- no trucks at all- nothing. How can someone run a business like that? So after an hour of them trying to find a truck, asking me to drive an hour to another store (not happening), I suggested that I could use any kind of truck. They said, oh we have a pickup truck. Then they tried to charge me extra for it! They fixed that and added a discount so their mistake didn't cost me money. Of course when I return it 1) I realize they had the mileage off by 23 miles so they think I drove 35 miles (which would be impossible given I drove home and back to budge 2.6 miles, to my storage unit 3 times-6 miles, to the recycle center and back home 3 miles- that is less than 12 miles!) And 2) then they email me the receipt and charged me $20 extra- totally leaving off the discount!!!!!!Waste my time and waste my money!!!
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November 2022 by Nancy B.
I ordered this 15 foot truck for moving online about two weeks ago thought everything was OK and ready to go whoever received a phone call this morning telling me that there were no trucks available until the beginning of the year and that I should never order online but should go directly to the local store-Thankfully he was kind enough to let me know that there were no vehicles available for this coming weekend otherwise I would've shown up and they wouldn't have been a truck for me which I would not have been very happy about because I have movers lined up and of course I need to move in a timely fashion
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May 2022 by Edward W.
I used budget truck rental in murrieta 38372 Innovation Ct in Murrieta and had the best customer service and they worked with me for my situation and was very pleased about 2 months ago and I was so pleased I went back to them today and again had the best customer service and they were there to help me again I highly recommend if you're moving go to this place they know how to treat you and work with your needs, Thank you Dudley,Maurice and Craig for the best customer service if I ever need to move again you definitely got my business Sincerely, Dino Walker
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October 2021 by Michael B.
Mindless idiots that don't give a hoot about customer service. Waited an hour because they we out for "20 minutes " as posted on the door. Need to learn to speak English as well.
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September 2021 by Linda M.
Absolutely horrible experience. We picked up in Torrance, which took forever. Upside is the one guy handling rentals (ONE COUNTER REP ON LABOR DAY WEEKEND) was super nice. Dropped off in Colton with the rudest rep I've ever encountered. Pick another agency!
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April 2021 by Jaren W.
From the time walked on. On 042321. The associate was not helpful. Was reluctant to help or even give an recommendation. Poor customer service! Asked questions of me that were irrelevant to the reservation. He went to inspect a van... And I didn't leave with a van. Completely lost
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September 2020 by Brian H.
I think it's pretty lame they allow you to schedule rentals and reserve on their site and then don't end up having any available. The guy called me within 3 hours of the reservation but that screwed me over for the weekend. Fix your site, pretty lame. Appreciate the call but I don't appreciate being screwed on my move.
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September 2020 by Lisa F.
I rented a van for Labor Day and they were the best price for the week ahead and when we arrived , the best service ! The van was super clean, smelled great , great condition! When I returned it, had the same great service ! I highly recommended this local budget for renting !!
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November 2019 by M B
Superior customer service!!
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September 2018 by Alex Gin
Great service wow thank you Holy cow wahooo!
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April 2018 by Danielle Stubbs
Just wanted to let people know that this location is on the military base. Not sure why Budget lists it as a regular location because if you're not military, you can't return or pickup trucks here. I ended up driving to the Vista location and arguing with the Budget guy at the counter as to why I was dropping it off at a different location than I was set to. He didn't even realize that trucks couldn't be dropped off at the Oceanside spot. Anyway, it all ended up working out, but hopefully this helps someone else!
