-
September 2023 by Dallas Edge
5 star serviceAbsolutely great team of guys who helped me with new tires, balance rotation and alignmentPlus oil changeAs well as a general overlook of the whole car etcSure they try to Up sell you- but unless you have a clue about car maintenance better to let the pros who handle it all day make the assessments - they are a business at the end of the day trying to make numbers! Give ‘em a break! These guys are awesomeGeo…will… can’t recall the rest of them but they all helped and were very friendly!Thank you!
-
September 2023 by Cary B.
I had the absolute best experience with everyone working at this location, during an extreme bummer of a situation. I bought a car from a dealership that should not have been sold to me. Things started going wrong and I brought it to this Firestone. They told me that my car is unsafe to drive and helped me deal with my warranty company. They didn't even charge me for the diagnostic because my car is so bad. They went out of their way to help me and it meant the world to me. They even took the time to show me what was wrong. I will always take my vehicles to this Firestone.
-
September 2023 by Haile W.
I am leaving a review for Gio at this location. I was on my way up to OC from Central San Diego and wasn't anticipating the traffic congestion in Carlsbad. The regular flowing traffic quickly came to a stop and it caused to me to break harder than I would like. I thought nothing of it until I started to hear a "weird" noise. I took my car to this location and ran into Gio while getting out the car. His customer service was really great!!! He was personable and tried his best to get me into the shop to do a general inspection in a timely manner, but given that it was noon on a Saturday it just wasn't possible to get in full inspection (that would require tires be removed etc) with my timeline to get back on the road to make it to the OC plans. However, he DID make time to do an external inspection to make sure my breaks were safe to get on the road which was most important to me. After his inspection he gave me the confidence I needed to get on the road and my plans did not have to be cancelled. As a young woman I appreciate that he did not speak to me in a way that was condescending like some men do in the auto repair industry to women. Instead, he was kind, professional and brought appreciated levity to a stressful situation.
-
August 2023 by Nick Bowan
Great service. Very upfront with pricing and tire selection. Cody helped me out with everything and was great. Price was better than the dealership by far. Will be back with my other car
-
August 2023 by Octaviano Vazquez
Good location. Staff is very friendly and polite, I took my car without an appointment and they still service my car.Thank you, team.Down side, The did not call me as I was promised.Overall. Great job, and thank you again.
-
August 2023 by Andres Fernandez-Badillo
Customer service from Cody was good, went in for an alignment and tire rotation, and now my steering wheel has to turn to the left so I can go straight, doesn't seem normal. This is an edit because the service writer was a nice guyService: Wheel alignment
-
July 2023 by Roy Hallgarth Jr
I drive south from San Clemente because I prefer the Oceanside dealer. I had a recommendation from a friend several years ago and he wasn’t wrong. My only concern with being honest on the review is that if everybody else finds out how good they are the staff will be so booked I’ll never be able to get another appointment. They have a fast, friendly and efficient shop with a large waiting area equipped with plenty of sports channel if you feel like hanging out, but my favorite part is the coffee shops nearby. Then a staff member will call you when your car is ready for pick up. Too easy.
-
July 2023 by Anthony Zigabarra
Cody was awesome. We are here visiting and our splash shield was giving us issues. He got us in and out within 10 minutes, positive energy and overall fantastic experience in an otherwise potential stressful one. Thank you again Cody, we really appreciate you!
-
July 2023 by C Hanson
Personally, I had awesome service from Daniel at this Firestone (and I've had bad ones at other locations from Firestone...so he definitely is why I'll stick with this one here). I got fast booking on tire rotation and oil change, great price, and no lollygagging with my time. 100% happy and will return again.
-
June 2023 by Brittani Arias
Cody was amazing and helped me figure out what was wrong with my car. Will worked on my car and did a great job! He told me everything I needed. Johnny the manager was honest and had my car done quick, plus told me step by step what needed to be done! Thanks guys!Service: Brake service & repair
-
May 2023 by Geoff Rezz
Excellent service. They did a good job replacing my tires. Good friendly customer service. Highly recommend them. Best shop in Oceanside.Service: Tires
-
April 2023 by Chris Fisher
I have been going to Firestone for 20 years with all my cars. The past 2 years however, I have relearned the importance of getting 2nd and 3rd quotes for the services you need.My wife hit a pothole today and the tire went flat. AAA put on the spare and she went to Firestone. She was told her the tire was beyond repair due to the shape of the hole. Then she was told the tread was too low and she needed four new tires. I’m sure it was recommended out of caution.Then I took it to San Diego Motoring. They examined the tire and said they could repair it for $20. Their recommendation on the tire tread was that we had another 12 months or so before the tires needed to be changed. Don’t forget to get your 2nd opinion before making a decision.
-
April 2023 by D B
Over 5 hours for an oil change with apointment first thing in the morning. Technician covered in grime, didnt put fown plastic covers, my seats are now stained. Terrible customer service. Guy was rude and told me to buy a new car because mine was a pos. Tried to upsell me on uneeded maintaince that was fixed in the last year. Told me the couldnt do the alignment because it wouldnt work. The place is trashed and dirty, broken ceiling tiles on the floor, the bathroom is disgusting. Will be going to jiffy lube from here on out.
-
April 2023 by Jonathan Harned
I set up an appointment a few days in advance, showed up on time and was told the job would be about 3 hours. I show up 3 hours later to pick up my truck and they hadn’t even started yet and told me it would be done at the end of the day. Some of us have lives and schedules to keep.
-
March 2023 by Veronica D.
Great service! Always ready to help in any way they can. I take my alpha for is oil changes and rest of my cars when they need work done. I have had them complete small and large jobs. No complaints. They are defiantly worth a look.