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June 2023 by guilebaldo mendez
If I could give them zero stars I would. They have no idea what they are doing and are unaware of their policies. People lack customer service. Honestly this place seems sketchy. Got in a car accident& the other driver was at fault. They didn't fight for my case and I had to pay the damages. They used the excused that the other insurance didn't answer. Worst insurance ever!
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December 2022 by Rafael G.
I feel cheated,robbed...I paid $107 ,Cash..to get insurance.I had to cancel,the next day, because some office person had an issue,with one of the interior photos of my truck.,and because I didn't have a utility bill letter in my name,of my address...I explained to them, I don't have one because it's not my house, things got too complicated for just some simple basic liability insurance .I cancelled and since I paid cash I was expecting my refund at that moment...I had to wait 15 days, when the check finally arrived,,my refund was $26From $107 to $26 and I cancelled the next day. I watched the person do my cancellation...she made a phone call,was on the computer for a few minutes...that's it, it wasn't like it was a big job... I'm not happy...You have lots of choices with insurance...avoid this one
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October 2022 by Brenda Cortez
Bad experience with Fred Loya bad customer service not efficient
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September 2022 by W M.
The worst insurer I have ever dealt with. Won't pay claims, won't return phone calls, Calls to them puts you on hold for 15 minutes then disconnects. I don't know how they are allowed to do business in California. What a disgrace.
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May 2021 by Alex S.
This office is a joke... as well as the whole Insurance company... don't even want to mention why , The people already mentioned that in the previous comments....
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January 2021 by Chelsie O'Brien
I cannot stand having them as my insurance company. They were fantastic when we lived in Texas but when we moved to CA, both the vista & Oceanside locations are awful. Any time I go in there, I get a call 2 days later saying they forgot something & I need to come back. They’re clueless & not thorough whatsoever. Do not recommend.
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September 2020 by David Espinoza
Best customer service from Valeria, she was very friendly and patient with my mother and very informative on answering all our questions.
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September 2020 by Omar Salazar
When given a quote the lady was extremely helpful!
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August 2020 by sammantha morales
Got a quote, super nice & helpful!
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August 2020 by Cecilia Gutierrez
The girl that answered was very sweet and professional, sorry about the ones that bad a bad experience, but I like this place and I like their prices. Thumbs up on my behalf!
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July 2020 by Perry Sta Ana
Great service
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April 2020 by Kaejae Cole
It's alright still havent seen it in action tho so I have heard of stories.. with them taking forever to pay out
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November 2019 by Brayan A.
Valeria at Fred Loya Insurance is literally the nicest person ever! Great customer service! She was really fast and is very knowledgeable! I would definitely recommend this place!
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June 2019 by Nallely Baltadano
Horrible horrible customer service!! Rude and unprofessional, poor management skills, leaves new employee by herself, new employee not even licensed or trained properly. Very disappointing!!
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June 2019 by Jessica Hernandez
Very friendly, and answered all our questions! Thanks once again!
