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March 2024 by R Morris
Rude and unprofessional counter agent and terrible Hertz phone/online support. Car rented with serious safety issue but counter agent's only response was: it's a new car. Not sorry, not a single question about it, nothing helpful. Unbelievable! Just a little Hertz rental center and used to have great people. Not now, just returned car to a rude, stressed out, snarky agent who didn't care that the car I rented had a significant safety issue and some other issues. I guess I'm going back to Avis. At least they act like they care about their customers. And Hertz directs you to their website if you have any questions where you have to fill out all the info even though you're logged in and they already have all of it. It all seems like Hertz tries to make it as difficult as possible to contact them. It seems Hertz really does not value my regular business. I was wrong to give them another chance. I'm done with Hertz.
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March 2024 by Paul Mason
Horrible service, you reserve a car and it’s not available when you get there.
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March 2024 by Ngoc Ma
I am not sure if it is Hertz overall or just this place. I never give anything bad review but this one is so bad that makes me genuinely dislike Hertz. If you don't know, this place doesn't work very well with the Hertz app, even you make a reservation they can cancel or deny you when you arrive. I tried to book a car ahead and when I arrived they just gave me the car I didn't want. I requested to exchange for a similar car, but they don't agree though they have plenty.This experience was just so bad that made me never went with Hertz again. I pick Enterprise, they have better prices, better service, and more locations.
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February 2024 by Jennifer Prietto
If I could give 0 stars I would. This location is a scam. We rented a car from here online, but couldn’t receive the car or a refund as they changed names on the building but not online. Don’t go here
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February 2024 by AJ
I have rented at this Oceanside location several times in the last two years, all have been good experiences. They've always had my rental ready for me at my reservation time, good quality cars and clean. While I would agree with other reviews that they can seem short staffed at times, all my experiences with customer service agents have been pleasant and efficient. Dropped off my month-long rental this morning (Jan 31st 2023) with no wait time and friendly greeting.
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February 2024 by Lot9us
The car I got was super dirty. It had a lot of trash, and it smelled like smoke.
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February 2024 by Efrain Cotto
The service here is great. My car was ready as promised, Thank you, Saira
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February 2024 by k a
The workers are at times left alone for an hour at a time because of understaffing. This causes the phones to be out of service since they cannot get to all the customers. More people need to be hired to this location so the workers have the ability to give good service.
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February 2024 by Logan Willey
Made a reservation the previous night, and after i spent money on an Uber to get there, i was told to go away because they didn't have any cars.
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February 2024 by Marquell Randolph
Guy at the front is on a power trip and thinks he's over corporate. I had a situation to handle and he wouldnt try to work with me at all. I spoke with hertz corporate and they told me i was able to make a reservation meanwhile this old guy with glasses up front never tried to look into the computer, just concerning himself with things that don't matter to him. Will never go back here.
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January 2024 by mary wu
HORRIBLE, bad, irresponsible:Issue 1) Rental center did NOT perform inspection. VSA light appeared 30 minutes after departure (where the 4 tires are not aligned). Vehicle begun shaking on highway. Car was unfit to drive, and we drove at 30 MPH on I-5. See photo.Issue 2) All 4 tires' pressure was in the 20s (full is 44 PSI), and the dashboard light appeared.Issue 3) HORRIBLE CUSTOMER SERVICE ATTITUDE, she refused to listen, and passed responsibility to national customer service
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December 2023 by ashley bishop
I work with Hertz in Oceanside on a daily basis- The service is always inconsistent. The employees are often frazzled, maybe this is because they are short staffed? The organization is lacking and the customer service always falls short.I have called 5 times in a row this morning to no avail. I should not have to call as I booked a car through our Rental Portal but I need to confirm that they even saw the reservation and ensure that the car will be delivered to our FBO. More often than not, the reservation is missed and the employees often use the excuse of "they did not see the reservation". As I mentioned before, the Customer Service is subpar.There is a lot of room for improvement and with proper training and support, I believe this location has a lot of room for growth.
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December 2023 by RUBY ARTÉ
When I was in process of receiving my rental through them because my insurance assigned them, the two reps were fighting. Then when I go to drop off the car the lady was so busy she just collected the keys and said she would send me the receipt. ONLY to find out I am being charged 520.00 ?? MY INSURANCE covers rental so why am I being charged 520??? more than my deductible.. who knows they never sent me a invoice and when I called the rep does not understand me and is rude. Requested a manager to call back to fix this issue because how in the world am i being charged if my insurance covers.
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December 2023 by Hayley
Very disinterested service and staff! I arrived and did not physically have my passport (nor was this stated as something I required, I have not needed this before as my driver's licence alone is usually accepted, in Cali, at Hertz), so I needed to run home to grab it.It was 12 minutes to 5pm, a 14 minute return trip to grab my passport from home, I would of returned at around 5:02 and the staff really couldn't have cared less. They didn't even try to be helpful or act like they cared in the slightest.Whilst I absolutely appreciate they didn't want to wait the extra 2 minutes past close, I am super disappointed that my holiday plans are now ruined because all the car rental places are closed tomorrow.Hopefully karma doesn't hit too hard, the smallest act of kindness could have changed the holidays.
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December 2023 by Mason Effertz
Made a reservation and paid for it and hertz stated it was for pickup after 1200 on Saturday. Well they close at 1200. The worker was still in there and said he couldn’t do anything about it. Absolutely disgusting and hope karma finds them in the very near future. I anticipate a half-genuine response on how they are glad that I shared this experience with them and they always strive to be better.