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March 2024 by Andy E.
GOOD PEOPLE STILL EXIST!!! BROOOOOO! I came in for a locking gas cap for my mom's car. They had it but I was expecting to pay like $20-30 for it. It was almost $50. I said let me think about it and went about my day. Somewhere along that timeline I dropped a $50 bill. After looking for it like crazy at my next destination (dog park) I was convinced I either only had one fifty dollar bill or going crazy. Pretty sure I counted my cash and counted 2 $50 bills. I kept thinking, should I go back? Naaa a customer for sure picked it up and deemed it his lucky day. So I call. NIGEL (I hope I spelled his name correctly) answered and he was the gentlemen who helped me find the cap. Without hesitation, he told me that I had dropped a $50 bill and it was there so I can go pick it up. Such a honest guy! I will definitely be down to spot him lunch after this. Thanks man!
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February 2024 by Issac Amial
They really went out of their way to help Justin was a really big help when looking for a hard to find part for my truck definitely loved the customer service.
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January 2024 by Paul R.
Sold me the incorrect size tire chains and will not accept return. The staff was helpful and apologetic but bad store policy. Avoid this place.
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December 2023 by Roxy ShuShu
Very helpful staff.
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December 2023 by Sonya Delgado Vankoughnet
Unfortunately the new guys need training in customer service! I was there for an hour waiting for the clerk to get it together and all he had to do was enter my purchases and as soon as I walk away to check on something he decided to help some other male customer efficiently and treat me as if I was a nobody? Bro’s before Girl’s attitude and I insisted he get my drain plugs when he went to the back and when he returned he still gave the other guy quick service and stumbled with my purchase? No respect at all, no educate! He was lost as if it was his first day with me with no clue of what to do and professional with the man??? I wish you could have experience employees with the unprofessional staff!!! A older lady had to come out to complete my order at my request because this guy was clearly discriminating me!! I am disappointed your choice of employees and a woman employee witnessed the unprofessional behavior!!! The phone’s kept ringing and those calls were not answered so more business lost! Napa need to get it together! They used to be on it! Handled it like pro’s! Now I’m disappointed in the lack of training or hiring individual’s with no knowledge?
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November 2023 by Jim Larsh
Needed some large metric bolts. They had them when others didn’t.
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September 2023 by Michael Weaver
Terrible customer service! Unfriendly, lazy . I went to the store twice in one hour the second time there the parts guy said they didn't have the parts they had an hour before. Idiotic!
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September 2023 by oceanrat11
Awesome, people there are noligabal, and very helpful!
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July 2023 by Chris A.
The assistant manager at this Napa auto store is incredibly rude and uneducated in his field (if he is educated then he is unwilling to help) I've worked in the auto industry for give or take 5 years I've helped customers resolve difficult to describe issues or find their part. Customers aren't mechanics and neither are you, you're there to assist them the best way you can in finding what they describe. This very RUDE and very unprofessional "assistant manager" was not willing to hear me out in describing my part, was only willing to help me if I could tell him the exact name. Mind you, I have a video of this part and what it goes to, my description to him was "air purge screw for a 2003 Chevy Silverado 2500HD 6.6L Duramax, when you get air in the line this is where you purge it , it is that screw, here's the video etc." This guy was entirely rude and unwilling to help because I couldn't name the screw, didn't attempt to use his pos (I know he has a parts search data base, I use to work at an establishment like this, even was the manager at said establishment) and he was incredibly rude about it telling me "if you wanna come back here and look for screws go for it, I don't know what the hell that is and unless you do you can go somewhere cause I ain't no mechanic" "we don't diagnose here, either you know the part or you can leave" I wouldn't want this guy working anywhere with customer service, bad representation of Napa , and I will be taking my business elsewhere. At the end of the day if he couldn't help, that's fine, this guy didn't try and he was an asshole. Autozone knew the part I was talking about immediately and said Napa had it, I go to Napa and meet this dickhead. 0/10 I'd rather buy my parts off wish.com than try and get help from anyone at this store again. (Skinny shorter dude with a lot of tattoos/ older and white) UPDATE: Went to advanced auto down the road, gave them the same description and the person behind the counter HELPED ME, I had my screw in less than 2 minutes and was out of the door. It was Napas unwillingness to even try, and the audacity to be rude ontop of that. Unbelievable.
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July 2023 by Kareem Pinkston
I needed a particular screwdriver bit and also needed a replacement sort filter for my vehicle.I was passing by and pulled into this NAPA AUTO PARTS on Oceanside Blvd.I’m so glad that I did!Firstly, their location is excellent and can be seen just off this main road.Their parking is easy to get into and amply spaced.Customer service is on-point and I was greeted promptly. They asked how they could be of assistance and we quickly found the parts I was looking for.After a brief description of the different models to my air filter, I chose the one that would last me the longest. I loved how they didn’t try to up-sell me either and there was no pressure in the purchasing process.Not only did I get a great deal on my parts, BUT they were even kind enough to help me install it!This customer care is above and beyond.I truly appreciate Corey Phelps who was the store manager and he had a witty demeanor and was fun to talk to.Overall, I had a great experience at this NAPA AUTO PARTS on Oceanside Blvd.
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July 2023 by Dukky r.
I had a problem with my AC today. I wasn't able to get it resolved, but I can't believe the four people that work there were amazing they all tried to help in every way they can, while putting up with me and a bunch of other customers couldn't be happier with the team at the store . I don't think I've ever left a review before, but they have went above and beyond.
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July 2023 by Kareem P.
I needed a particular screwdriver bit and also needed a replacement sort filter for my vehicle. I was passing by and pulled into this NAPA AUTO PARTS on Oceanside Blvd. I'm so glad that I did! Firstly, their location is excellent and can be seen just off this main road. Their parking is easy to get into and amply spaced. Customer service is on-point and I was greeted promptly. They asked how they could be of assistance and we quickly found the parts I was looking for. After a brief description of the different models to my air filter, I chose the one that would last me the longest. I loved how they didn't try to up-sell me either and there was no pressure in the purchasing process. Not only did I get a great deal on my parts, BUT they were even kind enough to help me install it! This customer care is above and beyond. I truly appreciate Corey Phelps who was the store manager and he had a witty demeanor and was fun to talk to. Overall, I had a great experience at this NAPA AUTO PARTS on Oceanside Blvd.
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June 2023 by George M.
While I recently provided a Five Star review, the service and support I received from ROGER over the past several days has been superior and noteworthy. He was extremely knowledgeable, decidedly patient and highly professional. His uncommonly positive demeanor made my trips to this NAPA store a pleasure. In fact, ROGER was so good to me, that I will drive out of my way to see him, when I begin any search for parts or technical advice or direction From the moment I entered the store three (3) days ago ROGER made me feel completely at home, like the kind of a neighborhood store where I grew up starting to work on cars many years ago. Thank you Roger for making my days brighter and time well spent. Hat's off to whomever was responsible for recognizing this young man's outstanding talents and great potential. Honestly, Roger is That good. Thank you and the Staff there for making this NAPA my go to auto parts store. In my book, there can only be one #1. The team here and particularly Roger have earned my respect and sincere appreciation for a job well done.
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June 2023 by Kevin F.
A couple days ago, I brought in four automotive batteries to exchange for core values. the Store Manager Corey Phelps said that he would call me to let me know if they could do it and held the batteries. I worked over the weekend and on Monday made contact "Corey's busy" I finally got a hold of him by phone and he told me that he already processed the batteries and rendered zero core values for me. Store 182 has stolen $72.00 from a NAPA customer with no shame.
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May 2023 by Rackie R.
Amazing customer service. Made us feel comfortable and took their time and didn't rushing us in making a decision between what coolant to buy. Thank you!! We will be coming here for all future automotive needs.
