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January 2025 by Joe
Thanks to Mike and his team for assisting me to arrange a tow of my daughter 2004 Volvo XC90. Professional, prompt and coaches us through best method for the tow of an All wheel drive vehicle.
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July 2024 by Giselle
Avoid at all costs. They will scam you and ruin your vehicle
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July 2024 by Manuel Leon
They did nothing at all only came to help for 3 minutes with no tools
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June 2024 by Babu Hasty
Called to schedule a tow and got all the information in, then I asked for the rate it would cost ($11 a mile), I asked for a minute so I could calculate how much it would cost for the tow and got hung up on, then I called 3 more times with no answer and it looks like they blocked my number just because I wanted to check the how much total it would cost\_(•_•)_/. Called freeway towing and did the same thing and scheduled it like normal, so don’t call unless you already did the math beforehand I guess.
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June 2024 by Jessica Waters
This place just screwed us over. I called asking if they could rush because we got a flat tire and I’m on my way to a medical procedure. He said 30-45 min.
The guy was way rude but he quoted the fastest time. He didn’t care that we were in a rush. We waited on side of the road and then 45 min later he calls to cancel saying CHP needs a tow and they have to cancel our tow. What a jerk. This felt intentional.
Never again. Would not recommend. Avoid at all cost.
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January 2024 by BA Bright
Rude tow truck driver yelled at me because I didn’t know what was wrong with my car. I tried describing what was wrong. If I knew I would have fixed my self.
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December 2023 by Stephany Robles
They gave it to me soon, they attended to me on Sunday, good vibes
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November 2023 by Lee Smith
First rate service
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August 2023 by John Rogers
Hung up immediately after I asked a question, wouldn’t answer after I called again, terrible customer service
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July 2023 by Dani D.
Only saving grace was that they gave us a $20 discount. My husband called to get my car towed at 10:04am. They said 60-75 minutes. We waited 80 minutes and the guy said the truck would be there in another 10-15 minutes after WE called to check in. It was also 80 degrees outside and I was roasting in my car that I couldn't turn the air on. 20 minutes later and we're still waiting, the tow truck guy called me at 12:04 which is an hour after they said it'd arrive and said 15 more minutes. He didn't get there for 30 minutes and then didn't even know where he was taking it. He said he'd call me when he dropped it off and never did. I had to call my mechanic to make sure he had it. After the tow truck picked it up like 20 minutes later the company calls me and asks me if I want to leave a tip, I said no because we were waiting for two and a half hours for a truck. He got rude so I said my husband would call to talk about it because I was finally at work. My husband called and he told my husband they weren't even that late but we have time stamp phone calls. The tow company called me back and said they'd give a minuscule $20 off the $290 we were paying, we were initially told on the first phone call it'd be like $250 I think too. Just not worth the money, I'm never letting my AAA lapse again.
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July 2023 by Yvonne Gonzalez
They came so fast they did awesome
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March 2023 by Joe A.
We had the pleasure of dealing with Michael and when I say pleasure, I mean that in the utmost sarcasm I can muster. Let's just say I've seen more personality from a brick wall and the brick wall would be less rude. It all started when we had a car park in our driveway illegally. We called to have the car towed and when Michael got there, the fun started. He started the conversation out by not even acknowledging my greeting and handed me a paper to fill out and said where to fill. Once that was taken care of, he asked for my ID, which was fine, but he then started having a fit when he was verifying my info on the paper. He's issue was with my phone number having an LA area code. He kept going over that he wouldn't tow the car if the info wasn't correct and that the number couldn't be mine because it's from LA. I tried to explain that the number was a good number to reach me and I even gave a work number that's an OC number. He then said that he was done and wouldn't tow the car. Long story short, he left and we worked with a company called S&K Towing. Far better experience to say the least.
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March 2023 by rob w.
They came out to pick up my car through AAA as they are an authorized agent. I made arrangments with AAA so i did not have to be with the carat the pick up point. When the guy for the towing arrived he was very rude and would not pick up the car and just got in his truck and left , saying it was not their policy to pick up cars without the owner being present. If it was OK with AAA and had been arranged then why would they accept the tow and waste my time and theirs as well?? They had to pay that driver and the gas in their tow truck to get nothing in return!! Go figure. All they needed to do was communicate with people and this would have worked out for all parties. In all, why accept the tow if your not going to follow the rules set by AAA.
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February 2023 by alannah r.
I got my car towed late in the night and when I went in the morning, Debby was there and was super helpful to the customers in front of me and myself. She was so understanding and made this whole process a DELIGHT. I had to come back twice and it was such a great interaction both times. I am so grateful my car got towed to this location over a different one. I hope you guys get good vacations !
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January 2023 by Daniel Banda III
Couldn’t have been happier with the Tow service.Fast quick and convenient. I recommend Gonzalo for your towing needs 100%
