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December 2023 by Navy S.
Cashier named Sandra was very rude and unprofessional when we visited the store on 12/28/23. She told my wife who was just trying to be helpful by bagging our purchases to "not take any bags because the exchange is running low". I verified with other employees that there was no bag shortage and were not told by management to tell customers that so not sure why she told us that. Shel also didn't apply the discount which she said she did, on some shoes we bought until I brought to her attention to the total showing on the screen. Then she proceeded to charge our credit card 3 times, totaling over $1100! The first time she said the receipt didn't print so it did not go through even though it showed approved on the key pad screen. I repeatedly told her it went through but she kept saying it didn't. I checked online banking and sure enough we have three pending charges on our credit card for the same amount. Now we have to wait up to 72 hours for the extra pending charges to drop off all because Sandra wasn't willing to take the necessary steps to verify the transaction into her system and verify the charges had gone through the first time. Ended up speaking with a manager who was very helpful and answered all our concerns. All this could have been avoided if the employee listened instead of being defensive.
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March 2023 by Carlo L.
Can you say everything under one roof? That's what this MCX has and in such a huge place, you should find something for everyone. As a Navy vet from LA, why drive all the way down to 32nd St NEX in SD when you can just visit MCB Camp Pendleton? I sure did and am happy to do so.
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November 2022 by Rebecca K.
Overall the store is a decent store, I will have to say when it comes down to customer service, it's 50/50. Some of the staff can be very professional and polite but others are just extremely rude and extremely unprofessional when it comes to customers and to even other employees. It's pretty sad to see a manager talking down to another employee in front of customers
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August 2022 by Trista W.
Yelp's info is incorrect:This is the Pacific Views MCX located in 20 Area (not 13 Area which is main side). Hours are 0800-2100hrs daily, except some holidays. (mccscp.com/mcx) There are multiple areas to pay and check out. The barber shop side single register line, the main check out, electronics, and garden. Jewelry counter only allows check out with purchase or if they pull you from the main line during extreme traffic.There's a handful of EV parking stalls, but no chargers. There are some DP/DV parking spots as well. And of course there's the brass parking which is rarely ever used. Lol I can probably count on one finger how many times I've seen those used. As for the MCX itself, this location has the basics and some frills. But if you're looking for a vast selection or something specific, this isn't the place. The uniform accoutrements wall, dear god. Never have I seen a set up like that--via manufacturer versus by product. Looking in two places for the same item is asinine. (I understand it from a logistics management aspect, but the end point of the supply chain is the priority here... so ease of restock and ordering for employees should not be the goal.) Never be afraid to ask questions. Case in point, I went in looking for rank. The rank needed is sold in singles or pairs. The pairs were sold out but singles were available; however, singles ran $0.50 more when buying two versus when buying a pair. My cheap a** wasn't liking that, and would have sucked it up, but asked if they could honor the pair price--and they did. (That said, I'm fully aware of the very real possibility that the human factor in this change altered the inventory incorrectly.) Anywho.... Last comment. They have "authentic" Louis Vuitton bags. I'm not a pro, but I've spent enough time researching LV bags and I'm fairly certain they've had some authenticity fails. I mean, let's use logic here... our community travels A LOT to places where replicas are made VERY WELL and we bring those back here. Well, where do those items go to die? Resale sites. That is all. Consider that.
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April 2022 by Fel R.
The selection and products aren't bad, pieces are okay. Lines are always long and they tend to only have 2 cashiers. I shopped here when I first moved here but the customer service is always poor the cashiers are over worked, first day I shopped here a cashier was trying to go home and screaming at the manger from across the registers. I came back trying to return 2 sports bras I bought and went home to try on, I was informed afterward there is zero returns for sports bras.
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January 2021 by Mandy F.
I have recently been to the marine corps exchange more often and it does seem like a "one stop shop" similar to target or Walmart but offering more quality stuff (such as higher end makeup, clothes, shoes, and makeup) w/ better sales and no tax! However, I do think they don't offer as much in terms of makeup compared to the 32nd Naval exchange in San Diego. The store is very clean and has a very diverse and inclusive staff, which I appreciated. They do follow COVID procedures so you have to wait in line with marked areas to show six feet distance. Though the lines seem long, it actually moves quickly. They are very strict about using a military ID card and matching the name on the credit card since their offerings is a privilege for military families. Another very good thing is that many of the sales are honored online and you can arrange for it to be picked up or shipped to you.
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December 2020 by Patricia T.
12/7/20 We we're here to return an IMac computer about a week ago. We had purchased this $1700 unit in 29 Palms. We did not want to drive 100 miles for this transaction so I made the call to Camp Pendleton. I got Manager, Shannon's voice mail. It was about noon. I called back and asked for electronics (Kimberly) and was told to bring it in, no problem. Upon hanging up and preparing to take the 38 mile drive, Shannon returned my call. I thought that was pretty amazing. She stated that she would let the manager Sandy know so not to worry. We arrived a little later than we stated but this exchange gave us no hassle whatsoever. We were so thrilled not to have to go through different personnel and we were home before we knew it. The exchange was low on inventory and we weren't able to purchase another one. We would have if they had what we needed. We bought one at Costco and sadly had to pay $150 in taxes. So for patrons who think there isn't a discount on base..... $150 would've been better off in my pocket. Thank you MCX for such a positive experience.
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July 2020 by Omar M.
This place reminded me of Target but even better! Trust me, that's a compliment! It was clean, open, and well stocked. The aisles felt wide and it wasn't too crowded like most large retail stores. During this COVID era it's certainly nice to be able to have that bigger bubble of personal space. As for the checkout lines, they placed markers on the floor to help people keep the 6 ft. physical distancing standard. Their employees wore masks and stood behind plexiglass partitions. All in all it was a quick, but great shopping experience for me. Pro tip: Go to their garden shop to buy a small shovel for building sand castles with the kids. Ha! We stopped in to shop for beach toys on the way to Del Mar Beach on base, but they were sold out of the plastic ones. Our little metal one only cost us 10 bucks!
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February 2020 by Bertha B.
Great spot to get basically all you need other than groceries. Sadly if you have T-Mobile this building is a DEADSPOT absolutely no service. Not really a lot of Sales like other military base/post exchanges.
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October 2019 by Makayla T.
LOVE the makeup area. But don't bother asking the makeup ladies for help because they will yell at you if you try to ask a simple question when they are helping someone and when you do ask they cut you off and tell you to ask a cashier. I'm asking a Makeup question that I'm sure a male cashier would not know the answer too. Also they are just standing around chatting and not doing their job. I would go to Ulta because they actually help you with no issue but the prices are cheaper here so that's why I give this review one star!
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October 2019 by Rob A.
The Exchange is like your department store for the military and veterans. This is one of the better ones out there. Very spacious and fully stocked covering a lot of square footage. They carry all of the latest in clothing, electronics, sporting goods, athletic wear, camping, housewares home-goods, toys and more. There's a sale going just about every weekend. And of course it's tax free shopping.
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June 2019 by Guy Baker
Good luck finding a pump that works, will take your card, or gives you a receipt...
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March 2019 by Palm Trees In Paris
The Marine Mart Shopette is the best place to get gas and a few road snacks before leaving Camp Pendelton and jumping on The 5 freeway. Located near the base exit (it's the last structure and business that you pass on the right before you leave the base) it also offers gas prices that are significantly lower than what you will find on the other side of the gate. Occasional lines but worth the wait.
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October 2018 by Christian Rosario
People can't fill up on Gas at the pumps