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February 2024 by Caroline Leiva
They are awesome !! they always do a great job❤️?
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December 2023 by David M.
I am so upset right now. I called on 11/14 to make an appt for Dec 4. I never got a text confirming my appt so I called and left a message. No one called me back so I went there at 9am. I get there and they tell me my appointment is for January 4. That is not the date I chose, as I am leaving for Texas on 12/6. I did not want an appt for Jan I won't even be in the state on Jan 4th. So they leave me standing in a parking lot waiting to see if someone else can do my dog. The lady shows up goes inside. Looks at her calendar. Come back out and takes in three dogs then comes out and tells me sorry she can't do my dog today. I don't I have any cancellations today, I'm already mad because you guys did something wrong and now you leave me standing in a parking lot for 15 minutes while you figure out if you can do my dog or not. So I asked why my message was not returned. Her answer was they don't pull messages on Monday, they don't have a receptionist on Monday so there is no one to pull 20 messages. So how would she even know if she has a cancellation if they don't get their messages? What kind of a company does not look at their messages from the weekend. Bottom line you lost a customer today.
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November 2023 by Heike Hubach
I took my dog there a couple times and it was great! The last time she was there, they didn't tell me, that the girl who used to groom her, did not work there anymore and the new girl handling her, did a terrible job. They came up with excuses like "I was alone here without any help and could not hold her to get the nails clipped and so on “. My dog had scratches all over her tummy and the inner side of her legs. I had to take her to my Vet to get the front nails clipped and they did it in 3 minutes. The groomer however did a terrible job and did not take on any responsibility. I asked to talk to the owner and they refused to give me her contact details.Too bad I cannot give a negative star
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November 2023 by Heike G.
I had my dog there for grooming and the girl handling her at that time did a terrible job. my dog had scratches on her tummy and inner thighs,. the girl said, that she had no help to handle my dog, there would have been only her and one other groomer, so she was not able to cut my dogs front toe nails. I had to go to my vet in order to get this done, but they charged me the full price. my vet cut the nails in 3 minutes. I called the shop again and wanted to talk to the owner, but they would not give me the owner's contact number and got very rude on the phone, when I asked for it. If the owner reads that, please get back to me, you need to know, what is going on in your shop. my contact must be in your system in the shop. The girl who handled my dog before my last appointment was amazing, but I have been told, she is no longer working there anymore.
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October 2023 by Elle M.
Shitty customer service especially coming from the owner herself, someone like her shouldn't run a business if she can't be professional enough to handle any situation with kindness. If she can't properly speak to customers with care who knows how she handles/take care of our loving animals as well. Every business owner should know a customer is always right, but instead she likes to tell her customers bluntly "you were too emotional." Definitely don't recommend this place at all, if I can I would give this place ZERO stars. I definitely recommend throughly reading all the reviews before making a sacrifice to bring your pet into a crappy customer service place. I have petty for the employees here, she probably talks down to her employers as well.
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September 2023 by FBrandini1
Omg!!!!!!!! AMAZING!!! My first time and I couldn’t be happier. My dog came back so clean, happy and smelling so good!!! He is a Bichon mix and the haircut can be a little tricky but this one is absolutely PERFECT!!!! Highly recommend!!! Thank you SO MUCH for taking such a good care of my baby. I’ll see you guys again soon!
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September 2023 by E S.
This place is seems snobbish and did not have a good encounter with them before I even got to the door. The door is locked, you can only go in by appointment. OK, fine. That's normal now. But they refused to service our dog for a nail trim, because he was too old. Really? How is that even an issue? What do you do back there for a nail trim for that to matter? Sedate the dog? I would not recommend them.
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August 2023 by Scott B.
They refused my dog service saying he was too old. Apparently doing a nail trim is dangerous?? What the heck do they do to them?? If you can't safely trim a dog's nails, I wouldn't trust them to do anything with my dog. I'm glad they refused my dog service if they can't do a simple nail trim safely.
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July 2023 by reign s
The groomer was inexperienced and unknowledgeable with double coated dogs. They took longer than the quoted time and butchered the haircut. You are instructed to wait outside and are unable to see the cleanliness of the facility. They urge you to pay and tip before seeing your dog. I asked about teeth recommendations and the groomer said that’d be an extra fee. Don’t come here.
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June 2023 by Paula
I have been taking my Labrador here for a few years now. They do such a fantastic job and treat her so well. The prices are super reasonable.
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April 2023 by Joe VanDalsem
This place is such a breath of fresh air. Easily the best grooming spot in Oceanside. Everyone is nice and professional. Facility is clean and my dogs love going there.
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April 2023 by Nicole A
They've taken such great care of my dog for the past 7 years. They're reliable and friendly and my dog loves them.
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April 2023 by Hazel A
They've taken such great care of my dog for the past 7 years. They're reliable and friendly and my dog loves them.
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February 2023 by Wavey
Amazing service for my pup, customer service was 100% excellent they gave my pup a new whole makeover just off one grooming session & the price was completely worth it. Wasn't expensive this cut cost us $75 I will be going back highly recommended. If you have a pet, especially new owners please go here because they will honest with you and will honestly bring out the best in your pup. Also they're location is perfect ideal shopping stores and restaurants around so you can enjoy a meal while your pup gets groomed to perfection
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January 2023 by Kylaine ChristiAn
Our dog got skunked and Pup Culture got us in for an emergency appointment in 30 minutes. They had to bathe her 6 times and let her soak then brush her out really well but she came home smelling fantastic with a cute bandana! We will definitely be taking our dogs here from now on ?
