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March 2024 by Pink P.
Placing the order was made easy. Customer service was exceptional. Had Empathy for making a funeral photo look good. Quality of work was excellent. Received extra help from a knowledgeable employee. Looked beautiful at the funeral for a child. Thank you.
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January 2024 by LIsa R.
Maya, was amazing! Thank you so Maya for your great attitude and hard work , with me making sure my business cards were perfect!
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January 2024 by Laura B.
I would like to compliment Maya and Corinna in the printing Department. They were truly capable and nice. My project came out great and I really appreciate them!!!
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December 2023 by Shalima Sreenath
Very helpful staff!I go here for printouts and shipping. TJ at the returns/shipping center and Janet at the main checkout were very helpful and friendly.
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November 2023 by Jillian S.
I don't know what has happened between last year and this year. I went 3 times to get myself a new dayplanner and every time I went there was nothing new for 2024. I asked the staff that was around and they said to call next time so I wasn't wasting my time. And I appreciated that so on the 4th time I called to ask. I was immediately asked to be put on hold. Ok. I waited 5 mins before someone picked up. When she did pick up l asked about the dayplanners and told her that they hadn't been in stock. She proceeded to tell me they stock them year round. I said yeah, while l understand that I am looking specifically for the 6X4" ones which are the smallest ones. She then tells me l can look online to order. To which l replied actually l cannot because you use the same stock pictures for ALL of the dayplanners and then l get to the store to find out it's not what l need. She said she would have to ask her manager. Another hold of 4 mins this time l am told they have new ones in stock. I arrive to the store. There are maybe 3 new ones. But each have differing features, of which l need a specific set. I find ONE that will do the job. Unfortunately it's the exact same one as my mother's so if we're together hopefully we won't accidentally pick up the other one's planner. But last year l had my pick between 4. What is going on, Staples?! I have always preferred you to other Office Super stores but my mom (who lives in a totally diff state!) had the same issue! She said her Staples decided not to order any of the smaller day planners (face palm). Next year I may have to drive out to Esco to go to your competitors. As a former teacher, it makes me sad to think l may need to look outside of Staples for my office supply needs.
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November 2023 by Carson B.
DO NOT DO TSA PRE CHECK HERE. Unreliable, unprofessional. 3rd appointment for my fiancé has been unsuccessful. Why? My appointment at the Loker Staples location in Carlsbad was done in 15 min, no problem. 3rd time my fiancé has tried the same process at this location (closer to home) and this time they can't confirm her birthday, and can't work around it, and can't take her as a walk in. First two times, the "machine was down". Please, respect your sanity, and depend on another location for your TSA pre check needs. So beyond ridiculous.
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October 2023 by Kristen F.
Came in today to return a product. I had really great customer service from Christina and Layla. They turned an otherwise terrible day into something better and I really appreciated their kindness.
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September 2023 by Emma Espinoza
i went in to send/copy some papers to another state, Jeremy greeted me as soon as i walked in and helped me through the whole thing & made every thing so easy and simple. 10/10 recommended! & i called after realizing i made a mistake and I believe his name is Kirk? but he was so polite on the phone and helped me fix my mistakes! Thank you!
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September 2023 by HEY MlKEY
Went in today to get business cards made up. They didn’t have very many employees. Standing in line for 30 minutes. An employee walked by came out of lunch room I guess it was 2:00. I stop her she showed me to the computer to design business cards. I’m 62 years old. I couldn’t figure it out. Saw the store manager on the far side of the store. He should step in and help you would think help store employees. We were all waiting so long in line. He snarled at me as I walked up like don’t bother me. I asked can you help me. He said there’s a girl over there. She has 5 people waiting on her in line. He doesn’t have a clue. He didn’t want to be bothered. I said I guess I’ll go to another store no one has time to help me. He shouted out yea go ahead. I said you suck.!! He runs up behind me what did you say. Im a retired Construction worker im a senior citizen giver me a hard time you smuck!!! I’m. sure the store will be out of business soon I’m sure. With his attitude. I’m sure the employees are excited working for him Debbie downer. Any way I drove to vista to the staples there. They were much friendlier. And help me right away. No attude at that store I ordered my cards. Won’t be going back to the vista village way staples by the wallmart anymore. Got to help people. Don’t let them stand in line. For ever. Hire more people. I think no one wants to work for that manager
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September 2023 by Deborah Drinan
Corina and the Printing team is always so helpful and friendly each time I come in to have work done - thank you again!
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July 2023 by Matthew Alexander
Clean & friendly environment. The Printing services always get my orders ahead of the time the online order quotes.
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June 2023 by Sandra D.
I have the binding supplies at my office but I didn't realize I ran out of the coil size I needed until I went to look at my supplies... I needed was my pre punched pages coil Spira inserted. I called ahead and asked if they could do this and they said yes. I drove all the way over there... Staples employee didn't want to do the binding for me. Horrible attitude didn't even try. I went to FedEx and they immediately helped me.
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May 2023 by Lorra S.
I'm shopping and need to use the restroom and all of the bathrooms are closed. I just had to leave my stuff there. Having bathrooms open is one of the most basic part of a business!!!
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March 2023 by Nadine S.
Really appreciated the service I received today from Jeramy and Adam in printing department. I was greeted by both employees, Jeramy called my phone as soon as my order was ready was friendly and professional. I was thankful that Adam took time to get my order together and liked how Jeramy and him worked as a team in communicating and coordinating how my manual could be best printed . I was shown different samples of paper to choose from . I didn't feel rushed . They effectively knocked a line of people out quickly in a non panicked manor . I will definitely be back based on the customer service received.
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February 2023 by Lynne B.
This is my 'go to' Staples. Derek, the manager, is so helpful and very interesting to talk with! Lelia (spelling?) is very professional and nice. I love that this store gives back to the community schools!
