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December 2023 by Rexie S.
I didn't get what i originally came for but I did find some good stocking stuffers. There were a couple of workers who helped me find what I was looking for but ultimately wasn't what I had In mind. Friendly service. They do give military discount if you download the app.
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November 2023 by T S.
Tom (Mr. Baniwas) at this Home Depot (5755 Mission Ave, Oceanside, CA 92057) is simply the BEST!When the weed whacker I purchased from a friend broke after a week of using it, I went to this Home Depot, hoping that someone who is nice, easy to talk to and knowledgeable will take a look and give me some suggestions as to if it can be repaired, and if it is not, which weed whacker is the best for my needs. That's exactly what Tom did for me! Tom was kind, looked at my broken weed whacker and suggested me a couple of things I can do, trying to fix it. I then took the broken weed whacker to a repair shop, but the repair cost estimate was very expensive, and I decided to buy a new one. When I returned to the Home Depot a couple of days later to buy a new weed whacker, Tom again carefully listed to me, asked me questions to assess my needs (like how big my property is, how often I use it, what kind of glasses/bushes on my property, etc.), explained everything I needed to know to decide which weed whacker to buy (like gas-operated vs. electrical weed whackers, CA regulations on the gas weed whackers, which ones are for a bigger (or smaller) property, etc.). With his advice, I bought a new one, and I am 100% happy with the one I purchased! Also, I wanted to buy an extra battery to go with the new one I was purchasing, Tom took me to another department (which sells all batteries), introduced me to the manager of that department and made sure that I would get the right size battery that fits my needs! Throughout the process, Tom was kind/nice, easy to talk to, and carefully listened to me. He has great technical knowledge and made sure that I would get the best one that meets my needs. He is the BEST! I am so grateful that Tom helped me!
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November 2023 by Andi H.
Arrived this morning g at 6:00 to grab the tree I have been wanting to they were sold out but one of the managers, Clea called someone over to grab the display down for me!!!! Thank you so much for the excellent customer service I ALWAYS receive at this location.
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October 2023 by ConsumerAdvocate X.
Because the Vista Way store is such a nightmare, when I shop online at HD I have used this location - Oceanside N - as "my store". OK. I'm doing a big reno of my rental condo. Ordered three sinks - 2 bathroom and 1 kitchen. Shopping cart said available for next day delivery and Delivery Free - so I picked that option. OK, all good except their website is not to be trusted. I'm not naive, I have run into these issues in the past. I'm 73 and have health issues. This order was almost $700. I have several thousand dollars of other materials in my "save for later" list. Which I now will not be ordering due to the BS and crap service. We are living in the age of corporate greed and incompetence. I was expecting the 3 sinks to be delivered today. At 7 a.m., I get an email that the stainless kitchen sink is delayed and could be delayed for up to 5 business days. Not acceptable for my construction schedule. So I go back online and note that they have this sink IN STOCK in the much hated Vista Way location. So I get on the chat and the representative says they are cancelling the delayed stainless sink from my original order. And they reordered the sink for local pickup by me. OK. So I drive over to the Vista Way location, got some help loading it in the car, managed to get it to the garage of the condo I'm renovating. Thought all good.But NO! Incompetence rears its ugly head once again. About 4 pm I got another email that the original sink had SHIPPED! Called another HD moron on their toll free number and got some BS that cancellations are "not guaranteed" or some Corporate America type excuse. I checked my credit card and sure enough, my original $700 order was there, with NO REFUND from the chat person, but they managed to charge me AGAIN for the replacement sink. Second "representative" was totally lame and offered me no solutions except to wait for the second sink and return it to the store.I will never shop at Home Depot again. Sadly, Lowe's is just as bad. It's a terrible time to be a consumer.
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September 2023 by Mana N.
This Home Depot experience was quite disappointing. Upon entering, I sensed a few employees glancing in my direction, likely noticing my confusion as I searched for a specific item. Seeking assistance, I approached a female employee who promptly radioed someone for aid. To my surprise, I was directed to navigate all the way to the end of aisle 20, which extended into the store's interior.Undeterred, I approached another employee stationed at a desk and explained my predicament. They assured me that someone would soon arrive in the aisle to assist me. Regrettably, despite waiting patiently for approximately 20 minutes, no one came to my aid. As a frustrating side note, I observed the initial lady I had approached leaving the store, presumably the end of her shift, with no intention of helping me at that moment. Ultimately, I had to rely on my own instincts to navigate the store, a task that could have been significantly smoother if the staff had fulfilled their responsibilities.
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July 2023 by Adam S.
While there are a few exceptional employees, such as Steve in gardening and Kendall on the front end, many of the others are just plain lethargic. Pro desk is of little help as they can only tell what you already know (inventory wise). Asking someone to physically check for something? Forget about it. But hey, all three at the desk can have a spirited conversation with themselves!Checker experience doesn't fare much better. No greetings, no smiles, just spiritually absent.Drive a little farther to another store to get the customer service Home Depot used to be known for.
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June 2023 by Brianna B.
First off, let me start with saying Diego "like San Diego" (as he said with a smile) was a rockstar and should be given a raise and accolades because he was the ONLY willingly helpful person in this store. We came in to purchase a grill and literally stood around asking for help for over 35 minutes before he came around. After 50 minutes and we still hadn't gotten the grill off the top shelving unit. Diego made several calls and went to the back a few times to find someone with a lift to help us. Thankfully 2 individuals came and operated the lift and helped us out.I understand running a skeleton crew overnight but it's a weekday during shopping hours. I cannot believe how understaffed Home Depot is keeping this store. If I didn't want this grill, I would have walked out and gone to Lowe's where people actually are willing to help. Very very frustrating experience.
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April 2023 by BooBoo M.
After having a cabinet fall off, suddenly at 4 AM, night before last, my entire cabinet, holding all of my dishes, fell completely off the wall and into pieces. The seller of the Manufactured Home had not secure the cabinetry. This caused me to lose hundreds/thousands of dollars worth of antiques, sentimental items, as well as every dish and cut I owned. We live in a tiny house, and this is/WAS THE ONLY FULL-SIZE WALL-HANGING CABINET IN THE ENTIRE HOME. We just came to Home Depot, this location, to try to locate a cabinet that might match, as close as possible, to the cabinet we had in our kitchen. When we arrived at Home Depot just now, a fair-skinned, blonde, young woman was sitting down there at a desk. She kindly asked if she could help, but then, when we told her what we needed, she stated she, "would love to help, but that she was already on overtime." We then asked to speak to somebody who worked with cabinets. She said, "I can try to call somebody over to come help, but the guy who works with cabinetry is gone for the day. Home Depot: Does this sound like you or YOUR EMPLOYEES want to earn our hard earned money?? I suppose of the 50+ people who are probably working there now/today, there's not a single person capable of being of assistance? We had cash in hand, ready to make a purchase just now. If your employees are already working OT, take them off the floor. Otherwise, customers need your assistance. It's tacky and in poor taste to treat customers like you're too busy for them. Other consumers have Lowe's, Ace Hardware, Harbor Freight, and Amazon. With these being your competitors, you don't have the time to brush of customer who (used to) always to come you first. This was the last time we come to you first. Last would be too soon. Please improve before the whole chain goes under...
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April 2023 by David K.
Absolutely the worst customer service of any store I've ever been to.At least five associates near the contractors desk doing nothing, but laughing, and on their phones cannot be bothered to put effort into answering a question . All of them completely lazy, and could care less.Used excuses like Home Depot policy. We cannot help you with that.As a general contractor, we spend at least $25,000 a month with Home Depot. It's too bad what the company has become. Of course they were amazing when they first opened. Forcing all of the smaller material companies out of business and once that was done, they start upping profits by less employees with zero experience and zero desire to do a damn thing. . These stores might as well go completely automated, because everybody has shut their brains off .
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March 2023 by Eric D.
Adding to a previous review from March 2nd, 2023 (4 days ago). As we continue to wait for additional parts that were not included with our dishwasher purchase (we were not allowed to return the appliance despite being misled in our ourchase and on the return policy), we are now experiencing ancillary problems. Because we are unable to install our new dishwasher, we have now experienced flooding in our kitchen as we hand wash every dish we use. The pressure from the sink water going down the drain and pushing through the drain tube of the old dishwasher resulted in water building up within the dishwasher, then seeping out and flooding our floors. Appliance buyers beware. Please be sure to ask if everything you need to install your appliance is included (even things that have normally come with past appliance purchases or are brand specific parts). Do not depend on the appliance sales staff to properly inform you about your purchase. If you do not verify and confirm the parts needed, you will be stuck with an appliance that you can not properly install or return, and you may need to wait for brand specific parts to arrive. Also, no appliance from Home Depot is returnable or refundable after purchase; only replaceable if damaged. Keep this in mind because Home Depot's staff will not explicitly tell you this. They will just staple the notice to your receipt AFTER they have finalized your purchase.
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February 2023 by anne chapman
Always a great selection of handy tools when u need them. Great customer service at the tool rental counter. Can be a bit pricey but for a one time use it's well worth it.
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October 2022 by jack flaherty
Great place to rent
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September 2022 by Mary Aboubker
Great Associates, very helpful. Have lots of tools on hand.
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September 2022 by David M.
In February, I ordered 8 new doors for my house. Through many errors by HD and the door company, the doors werent installed till July. I door was painted the wrong color. 2 more months, and still have mismatched door. Have called HD 5 times, talked to manager, and talked to Matt in charge of doors, and still nothing. Matt was nice till he got 8000.00 out of us, then turned smug in person and on phone. DONT BUY DOORS FROM HD, TOO MANY PEOPLE, AND COMPANIES INVOLVED TO MAKE THE PROCESS EASY. I am 67 years old, and customer service nowadays is awful compared to the 90's.
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August 2022 by Desiree R.
This place has the best customer service. Mike and John in the painting department I swear I'm bringing you some salsa friday. You guys rock so much!!