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January 2024 by Mauricio C.
Amazing customer service fast and easy return i left 100 percent satisfied with them I also forgot my beats headphones in the truck and i called a week Later and they took them out and held them for me amazing ppl That's where im going next time i need a uhaul Would recommend them
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September 2023 by D Fernandez
Worst Uhaul location to rent from! I have rented several times in the last 5 years from other locations with no problems. My rental truck was not cleaned after the previous renters. There was trash and cigarette ashes everywhere, the back was not swept out, and the cab was sticky from spilled drinks. I was also charged for fuel even though my photos matched up with their levels. The salesperson John was not helpful and told me to call Uhaul. This was a very frustrating transaction!
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February 2023 by Eric & Teran Breceda
DON'T RENT FROM THIS LOCATION - Don't believe them when you get a reservation. Less than 24 hours from my pick up time/date - I get a call telling me I have to go to another location to get a truck. When I have paid people to come at a specific time and this is a further location and not convenient - and I even have to pay for the extra miles. DON'T USE THE OCEANSIDE BLVD LOCATION
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September 2021 by Adelicia Elena
Came in just for a stamp not too personable because I was hot, cashier was super polite even complemented my (ROSS) sweater. ✋?Stars?
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February 2021 by Margaret D.
These people are they WORST!! They gave us the wrong information both on the phone and in person. They didn't have what we ordered. When we complained the salesperson laughed in our face and said uhaul has the worst customer service. The manager was even ruder and tried to give us a truck that when started lighted up with warning and service lights. He then tried to tell us the truck was fine but the sensor was broken. So we had to drive 30 miles to another uhaul location to get a truck. We had to repay and are still waiting for a 500 refund from the Oceanside store. WORST ABSOLUTELY THE WORST UHAUL LOCATION
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December 2020 by Christine Sinsuan
Wish i can give NEGATIVE stars. Reserved a 6am UHAUL truck tomorrow for an early move 2 days ahead...and have it rescheduled to a different location THE NIGHT BEFORE, without any call to notify us, just an email to which i couldve not read until the next day and also ruined a perfectly scheduled move in for us and will have to go drive farther. JOHN, whom i spoke to about it, called his fellow coworker as "don't know what they're doing" because someone booked it for me and constantly saying "we can't do that for you, because people have been STEALING uhaul trucks in our area". Well thanks for being so rude and making me feel UNSAFE to go to your location. Will not going to your area for it EVER so thanks. Also, thank you for redirecting me somewhere else, u did me a favor! DEF NOT RECOMMEND.
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November 2020 by Antonieta Castellanos
(Translated by Google) It was the first time that I went to the U-Haul Neighborhood Dealer store and the attention of the employee named Alicia was excellent. Very good service. Thanks a lot.(Original)Fue la primera vez que acudí a la tienda de U-Haul Neighborhood Dealer y la atención de la empleada de nombre Alicia fue excelente. Muy buen servicio. Muchas gracias.
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February 2020 by Brian C
This place customer service is terrible I tried calling to fix a bill they also lied about a dolly and blankets in the truck that I never used over charged and won’t fix it do not rent from this place!!! Rude and will not answer my phone calls to fix this!!
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January 2020 by Jonathan J.
Every time I rent here, my experience is worse than the one before. If there is anywhere else you can get what you want, please get it there. I rent a van every Tuesday to transport items for a local charity. I have an account with Uhaul. My profile has everything Uhaul needs. When I went to get my van today, the clerk said he needed a passport or some additional form of identification. WTF? He said he needed the identity and phone number of someone besides me. I gave him my wife's name and cell phone number. He said he would have to call her to verify that information. You've got to be kidding! The manager or owner of the Postal Annex came over and straightened him out. It went downhill from there. The most recent prior time I rented there, the contract said the tank was full but the gas gauge said it had 7/8 of a tank. When I went back in the clerk said it was past closing time so she wasn't going to do anything about it. When I raised hell, the manager/owner came out and took care of it. Every time I go in there, I say I am never renting here again. I if ever go in there again, someone please shoot me.
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August 2019 by Bruce Wayne
Lady that works here is an idiot. Not to mention she's rude and has no idea how to read a gas gauge. Here coworker must have asked me 10 times if my buddy needed help. AVOID AVOID AVOID
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February 2019 by Kathryn Rico
Friendly staff and fast service. Highly recommend.
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January 2019 by tyler mcgeeney
Good rental place
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August 2018 by Rory Freeman
Riped me off for gas,so it was like I payed twice. Not nice
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February 2018 by Kela S.
DO NOT RENT FROM HERE! Worst customer experience ever and on top of it, they called me the day before we're moving to tell me they did not have an auto transport for us that I ordered a week ago. Come to find out, they rented out the truck and transport I had reserved to someone two days before our pickup. This company as a whole needs help. Go to Penske instead, they were awesome!
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September 2016 by Elena Morales
Had to speak with 4 people and 2 hours later, could not get a trailer that I needed. The people on the phone were rude. I never write reviews but don't want anyone to experience my frustration. I do not recommend them at all.