-
June 2024 by prefer unknown
Great customer service !!! whether you go in the branch or talk to them on the phone you just have to be patient because sometimes you have to wait a little while, but they’re all very friendly and professional.
-
June 2024 by Bryant & Associates Certified Public Accountants
I’ve been with U.S. Bank for 15 years and I can say that they’re about the best bank there is I recommend it to all of my customers because they are fair to people who are not rich and they don’t discriminate against customers like other banks and they still value you even if you’re not a rich person I would highly recommend US Bank for businesses and for individuals
-
March 2024 by Bridget Chandler
U.S. BANK
4136 Oceanside Blvd
Oceanside CA 92056
IS ALLOWING FRAUD
Scammers (possibly disscruntal employees)to wire large amounts of your funds right out of your account. They are allowing scammers to open up credit cards in your name then taking cash advances off the cards. In total your loosing thousands of dollars. Meanwhile you are NOT getting any of your alerts via email or text stating there is fraudulant activity on your accounts. When reported fraud, U.S. BANK does nothing to help. They shut down all accounts and credit cards. Then leaving you with zero money and zero credit cards, zero options. Which leaves you with no way to pay any of your bills, buy food, gas, medicine, ect. Customers are then told they have to wait up to 45 days for the investigation to to be finished, then you might get back your money and might not. I personally would like to start a law suite against U.S. BANK. I am also alerting channel 10 news, Investigators on all aspects of this crime and all wrong doings ( I'm putting U.S. BANK on blast ). If you are a VICTIM of U.S. BANK and thier scammers please send me a message. I want to here your story.
-
March 2024 by Lydia W.
I have never in all my years of dealing with different banks, been at mercy of such incompetence, as I am experiencing from the Oceanside branch, of "US Bank" on Old Grove Rd. I went in there on Monday to deposit into my checking account, a 500. dollar check from my mother. The bank manager Cassandra "helped" me. But instead she deposited the check back into my moms account. After a couple of days we discovered the error. This could have easily been corrected with another check from my mother, but instead Cassandra filed some sort of request to review the error (which it is clear she is trying to hide). Now its Saturday and Cassandra has left the issue to Juan. He said it is now being processed so anything else we do will complicate the process, and result in a double deposit. He says I have to wait until Wednesday now! I can't spend money until this is resolved or I will over draw my account! This is Cassandra's (the branch manager) mistake and she never even took responsibility (or apologized) for it, instead she is passing the buck to Juan. Juan apologized for the bank while NOT acknowledging Cassandras guilt. He then told me "She would do the same thing for me!". So basically THEY COVER UP FOR EACH OTHERS MISTAKES AND DON"T CARE WHAT HAPPENS TO THEIR CUSTOMERS! I am so disgusted by US Bank and now have lost all confidence in this bank to protect my funds. Something very wrong is going on there!
-
November 2023 by C. Wise
I have been at this bank for several years now & they are the best !! Friendly staff, great online banking & great ATM program !!
-
July 2023 by J D Ritzke
US Bank - (Nice TV Commercial) - BUT - 1st Clue - Be Buzzed through the security doors into the Lobby (Like Fort Knox) - Because US Bank knew i HAD PAID OFF MY CAR few years ago (Which was Good - i guess (??)) and i TRY and Open a checking account last week - (My Credit Score is approaching Mid- 700's)- (but Good Credit Score is not considered) ... Because U.S. Bank use ChexSystems ==> and Nov. 2021 - Because i was a victim of Fraud Activity/ Suspected Fraud - (but - "ANY AMOUNTS OWED HAVE BEEN PAID IN FULL "/SETTLED IN FULL)... and because ChexSystms report - i check my credit score through CREDIT KARMA once in awhile ==> US Bank Reject Open Checking account .. . - 1 star for the The "Teller".
-
May 2023 by 黄锦涛
(Translated by Google) very good service, thanks(Original)服务非常好，感谢
-
May 2022 by Gracie Bixler
Fast and friendly!!!
-
January 2022 by Victor C
I said to the bank teller thank you for not asking me to wear my mask, I told her I look forward to the day California becomes a republican state ??, her reply was no comment I just work here this Hispanic Latina teller had no personality like some of the other bank tellers do that I have come across I told her I'm just sharing my opinion since I'm here , also the last few times I have been to this branch the teller has to go to the back all the time, they are acting like i have to cash a 6 figure check or something by going to the back its a 3 figure check honey, I also look forward to the day the bank tellers are not wearing a mask for me its a prepandemic for you its a pandemic I really enjoy the vista us bank better on vista village their is a young woman around her 30s that works their she has a great personality and is very nice and it least this teller does not have to go the back , I will be back to this Oceanside location but maybe in 2023 or 24 but not anytime soon
-
January 2022 by Blake Daniels
I tried to use the atm to withdraw cash. The machine malfunctioned, and ate my card. When I went inside to retrieve the card I was told it could not be returned to me, because there was nothing on the card to identify me as the owner. They shredded my card, and I had to pay a replacement fee to get a new card.
-
October 2021 by Gerardo Cruz
This location has the worst costumer service
-
May 2021 by Cruz Cruz
This location has the worst costumer service
-
February 2021 by Rodney Hoven
Tellers are friendly but I dont think the branch is managed well. It seems as though they only have a skeleton workforce. This is either due to a poor job of scheduling or hiring. It may also be because US Bank could be going through a hiring freeze for whatever reason and the manager may not be allowed to hire more people.
-
December 2020 by Thomas B.
Needed banking services for my new business, during the pandemic. They were easy to contact, I could get an appointment to meet with an advisor quickly, and was set up and ready to go with no difficulty. Luke was fantastic to work with and I really like having someone like him locally on my side. Great experience.
-
July 2020 by Jaime F.
Super frustrating with these folks. Tried to do a wire transfer to close a home loan. The branch manager has every reason in the book for why he didn't want to do the transfer. I am fully aware that he is looking out for the banks interest and our best interest but the process really didn't have to be so difficult. I have dealt with the manager on Melrose/Hacienda and had such better experiences. Unfortunately, they are closed for walk in business right now so I had to go to this beach. Could have been so much better! A little customer service could have gone a long way.
