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October 2024 by Colina
We found this store by chance, and are so glad we did! My 11-year-old son decided he wanted to try Warhammer after watching a ton of videos, and we stumbled across this store while stopping at a nearby atm. Alex was super friendly and answered my son's MANY questions, going into the lore as well as different aspects of the game and model building. He has an incredible amount of knowledge, and you can tell he has a passion for what he does. He helped my son look at different kits and weigh out what route he wanted to go for his first purchase. He also informed us that we could build/paint a free figure and get a game intro for some hands-on experience. Unfortunately, the store was still waiting on a shipment of the free intro figures (and my son was still saving up his money), so we decided to come back again later. We made another stop into the store before the figures were replenished so my son and I could check things out, and again, Alex was friendly and helpful. On our third trip in (and after checking in via phone), we were finally able to paint our first figures! Alex was super apologetic that it took so long, but I couldn't hold the shipping problems against him. Even though it was really busy, he took the time to get us started on painting and really explained each step. He even had my younger daughter choose a figure to paint since she was there with us. While we worked on our painting, Alex made sure to check in and give us instructions between customers and was SO encouraging to my kids. My husband was also with us, and Alex answered all of his questions about building terrain. He was really transparent about what you need to get started and what could wait. He was never pushy about the product, just happy to share his knowledge and passion for the game. He made my kids feel amazing about their paint work, and they both left with what are now treasured game pieces. We also ended up purchasing a starter set so I could learn to build the pieces myself, and I look forward to playing the game as a family! We will definitely be back, and my son is looking forward to getting his own starter set very soon.
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October 2024 by Willow Borden
Staff was super helpful and nice. Will definitely be going back.
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June 2024 by Jessica
I never felt like I needed to write a review until now, but I hope I can help others avoid such a disrespectful employee. I really don’t know how to express as a parent with a disabled son how horrible our experience was. My 11-year-old has been in a wheelchair his whole life and it’s been a battle that we keep fighting. I know it’s hard for him when my other 2 kids are in sports and we go to all their games. He helps out and cheers for his siblings, but we’ve been trying to find something he can get into beside his tablet.
Well, his uncle introduced him to Warhammer and off he went reading the books building the models with his uncle and even helping his uncle play the game. It’s been great seeing him so excited and happy.
So, after school I thought I would take him to a Warhammer Store close to my mother’s house and that is where we meet Alex. My son was so excited it was hard to keep up with him. Alex introduced himself and asked if he could help us find something and I told him we are just looking.
So after a few minutes Alex ask if we are going to buy something and I told him it depends on if my son finds something he likes. Alex asks my son what army are you playing and my son tells him he wants gray nights like his uncle. Well then Alex starts telling my son why he shouldn’t play gray nights and talks about snobby players ruining the game and keeps going on and on. I could see my son didn’t want to hear anymore, so I told Alex thank you and pushed my son’s wheelchair away from him.
So away from Alex I picked up a model, I didn’t know what it was and asked how about this one honey and my son says no that one is not a gray night it looks stupid. Well here comes Alex and he reprimands my son then says let’s keep it PG 13. Ok there is nobody else in the store beside us and stupid is not a curse word and is allowed in a PG 13 movie. When I saw the look on my son’s face, I couldn’t leave quick enough.
My son asked if he said something wrong and started to tear up. I told Alex that he is a horrible person and a horrible representative for this game or hobby. Alex said I’m sorry you feel that way. After such an awful experience my son didn’t want anything to do with Warhammer and finally after a month my brother and his friends talked him into coming over to play a game.
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June 2024 by L Pwrs
Pretty small shop but Alex is a great guy and helped me out with getting started on the WH40K Scene. He definitely seems to care a lot about the hobby and taught me some lore on Imperial Knights. It's a shame how he's the only one who works there though, we appreciate you Alex!
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June 2024 by David or Lisa Seuferer
This store was dark, closed and locked, even though we arrived during their very limited business hours. We're in the state from Iowa visiting our Marine son. Visiting this store was high on his list of things to do, and he had money to spend. Updating the store website would have saved a trip and made a sale. We won't have time to try again this trip.
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June 2024 by Fred Church
Worst experience I have ever had at a Warhammer store. It started off nice then Alex started preaching about politics and elitists. My son and I were the only ones there, so it felt like we were being attacked. I thought "should I feel ashamed for buying a $200 model, is he calling me an elitist?" I was feeling like Alex just wanted us to leave. I have never been asked am I going to buy something, I have been asked if I was looking for something. Alex was very pushy and unprofessional. I asked him if I offended him somehow because I have never been treated this way ever at a Warhammer store and Alex said, "No I'm just saying how Elitists are ruining the hobby". I left the store, and I will never go back. Parents there are so many amazing Warhammer employees do not go to Alexs's store, he can easily ruin the hobby for you and your kids.
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May 2024 by Mario Moz
Coming here was one of my first experiences with Warhammer minis. At first, the store clerk was nice, but over time, it seemed like they just didn't care about anything other than getting me out of the store or getting me to buy something. Even attempting to talk about 3rd party accessories/apps seemed to annoy them as well. I personally from now on will be going elsewhere.
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April 2024 by Nick Bowan
Went here recently to check out the store. I haven’t played Warhammer in over 15 years but wanted to see what kind of selection this store has. I have friends who remain in the game and really enjoy it. This store has a great selection and really helpful staff. I spoke with Alex about the state of the game and the updates between Fantasy and 40k. He caught me up with product releases and ways to start up a new army. Overall great store if you’re looking to get into any of the Warhammer products.
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March 2024 by Cailean Keniston
Night and day difference from my experience at the other Warhammer store. Friendly, knowledgeable, passionate about the hobby, and attentive. I'll definitely be making the trip to here again.
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January 2024 by Jason Morin
Very inviting and friendly staff / atmosphere. Answered my questions. Thinking about starting up or not
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December 2023 by Rebecca R.
Alex is great at his job. Friendly, knowledgeable and helpful. He doesn't have to push you to buy things because he's enthusiastic about products and it makes him a natural, no-pressure salesman. Their stock is always robust and the store always looks great. Fun events and reliable hours, too.
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June 2023 by Dustin is Goated
Staff are very helpful feel free to ask them any questions or topics about Warhammer and really helped me get in to the hobby!
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June 2023 by Brett Heimpel
Honestly great customer service, patience for questions, and the manager was super mindful of suggestions based on what I like to collect. The number one store for me!
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June 2023 by Benjamin Johnson
Alex has been incredibly helpful for myself and girlfriend who are new to the Warhammer hobby. I couldn't ask for a better environment to get started
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June 2023 by John Hunt
Been here a few times, kinda got me to make up my mind about starting 40k. Great atmosphere, and the staff member really helps out.
