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January 2024 by Mia Garcia
My experience purchasing a vehicle from this dealer was overall amazing. They were recommended by a family member who has purchased from them in the past. Malcolm showed me the cars I was interested in and showed me how to take full advantage of their website to make the car buying experience easier. Cesar helped me stay within my budget and Joseph was quick in getting the paperwork together. I’m extremely happy with my Kia!
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January 2024 by Brianna Bradberry
I walked in and immediately received service from Jorge L with a friendly smile and the most friendly customer service. He did a great job showing me what cars they had with my criteria of wants. He never once tried to sell me a car that didn't have what I wanted. After we found the car we liked, his teammate Justin S came in and did a fantastic job with helping us seal the deal for the monthly we were wanting. Overall, 10/10 I would highly recommend coming here if you're in a market for a used or new car.
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January 2024 by Naiby Rubi
If your looking to purchase a vehicle and don’t want the run around on fees and want a Direct price and explanations go to Citrus Ford Dealer. We were helped by Justin who was very straight forward who helped us negotiate and get a good deal with no markups and a perfect APR of 1.9% in today’s current market on a F-150. Justin’s customer service was amazing! We had a concern about a latch and brought the car back the next day and he kindly helped us and showed us how it operates properly. We felt so grateful for him showing us and taking care of that for us. Definitely ask for Justin to take care of you when purchasing a vehicle.Also thank you to Anthony who helped with the Financing and paperwork and was very helpful with our questions.Thank you once again!
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January 2024 by Kimberly Harris
I just leased a car from Citrus motors. The overall experience was quick and easy. My salesperson Anthony took his time to explain the workings of the SUV I purchased and the contract. Anthony had excellent customer service skills and followed up with me to make sure he had answered all my question and that I was satisfied with my purchase.
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November 2023 by Barbara R.
Took my NEW 2022 F150 truck in because it was making a loud squeaking sound when we backed up. We took it in to service at Citrus Ford and the service guys said the brakes were fine and this was something that the F150 trucks were experiencing and we would just have to deal with the squeaking. It's so loud it's almost embarrassing it turns heads. I tried to contact the service manager left two messages and even left a message with a live person for the sales manager Richard Melbourne to contact me but he never called. This is definitely not the service I expected after purchasing 3 cars from Citrus Ford I want that squeaking fixed I don't want an excuse about it that this is just the poor quantity brake pads Ford has started using that is actually what the service guy told us. This is not the quality Americans expect from Ford. All I want is for Citrus Ford to repair the squeaking sound on my new 2022 F150 and a call from the service manager Richard Melbourne doesn't seem like too much to ask.
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November 2023 by Jordan Garnett
My experience at Citrus was great, especially since this was my first time purchasing a new car. Joey Ramirez and Dylan Johnson made the entire time I was there pleasant. They worked hard to answer any questions I had and also got me a great deal on my Bronco Sport!
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November 2023 by Caleb D.
Dylan sold me great car for good price thanks so much !! Oh very professional respectful thanks again.
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November 2023 by Jeannette N.
Had prior work done and wanted to bring my car back. They will no longer get my business. I have been calling for 3 days and no response. I even went to operator they took my name and number and still no call back. I have gone to Sunrise Ford in Fontana they had no issue answering my call.
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November 2023 by Betty Betancourt
I had a very nice experience with Citrus Ford dealership, everything went well. I traveled about 40 miles, nice dealership, clean, staff is very friendly, polite and attentive, especially Dylan & Justin , Dylan is the best salesman I've ever met! Thank you, We appreciate you!
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November 2023 by BrothaKwam 444
I recently had to bring in my Ford Fusion to Citrus Ford for a recall service, and I wanted to commend Eric for his exceptional assistance. He was courteous and efficient in handling the recall, ensuring the process was smooth and hassle-free. Eric's professionalism and dedication to customer satisfaction were evident throughout my visit. I appreciate the outstanding service provided by Eric and the Citrus Ford team."
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October 2023 by J Mike C.
Jorge & Joey got us close to the deal we preferred. Downsizing finance department I think expedited the buying process. Nice people.Con. Didn't fully charge my vehicle and mark ups are annoying especially when they are not even close to the value of the product.
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October 2023 by Ruth R.
This review is for the blatantly disrespectful service advisor MARINA REZA ! From day one of meeting her she has over talked, laughed, and hung up on me multiple times after dropping my car off for transmission work. She has not once provided me with professional customer service but instead given me attitude and hostility. She has rolled her eyes and walked away from me when I tried to tell her how awful her customer service is and for these reasons we will never return to this location. As put by her manager Richard "she needs to be re trained immediately"
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October 2023 by Doreen M.
Buying a car has never been this easy or this pleasant. Dylan and Joey made buying my Ford Bronco Sport an amazing experience from start to finish. No games, no time wasted. Just the very best deal. I will without a doubt be back to purchase my next vehicle. Thank You Dylan Johnson and Joey Ramirez for the excellent customer experience.
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October 2023 by Mike P.
I Just bought a new Bronco Sport with my wife. Dylan Johnson and the entire crew at Citrus motors was amazing from start to finish. Dylan was honest, incredibly knowledgeable and professional. The dealership was great, but Dylan is exceptional. Doubt you'd find a better sales guy anywhere else. Thanks and this won't be our last car from Citrus!
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September 2023 by Monica P.
Well first of all we didn't go shopping for a Ford.. lol we wanted the Ram Big horn. Which they've had on the lot for almost 2 months. Joey & his coworker who help pull the truck to test drive. I'm sorry but can't remember his name. They we're very knowledgeable, courteous and honest. It was such a smooth experience. I was actually shocked how pleasant it was. They provided snacks which we know getting hungry = getting cranky and then you most likely leave. Anyhow great job on that snack table!! Finance department the man was very thorough explaining the contract on the tablet (new system). Please don't forget to follow up on that 1 thing we discussed tomorrow. I'm just very happy with our purchase, experience and wanted to say Thank you Art & Monica Porras
