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March 2024 by Brianne H.
This review comes after many attempts of patience and understanding as a manager of a small bridal salon myself. And it is also specifically spoken on behalf of my experience from the Ontario, CA location. The bride I am in a wedding for wanted us all to order from David's bridal. Our initial appointment was chaotic, but went fine. Our associate (I forgot her name, so sorry) tried her best throughout a busy Sunday. My issue came from when my dress (the only bridesmaid dress out of 6) didn't show up. After noticing I was the only one who didn't receive my dress a call was made. Since then to keep a LONG story short. My original dress I ordered was never going to show until after the wedding date. And no one had any clue to tell me or the bride or MOH on the order. I got set up with a replacement I never tried on before by one of the managers. After many broken promises, false information, no communication from David's Bridal, ME as the customer constantly checking in on my order, and ME as the customer checking the tracking number for my order, false promises to get calls back from managers, no solutions offered by any of the managers, did I finally get my dress package (with 2 weeks to spare) for any alterations for my April 6 wedding this year. A solution offered was only given when the bride herself gave an earful ($30 credited back time). I am appalled at the lack of communication between staff at this location, lack of professionalism of handling a major delay on an order, and the fact that David's Bridal (as told to me) is so outdated that they don't have any way to know if your order will even make your event. Like I mentioned, I run a small bridal salon and have worked with bridesmaids and brides without the resources DB has as a big corporation. So if those resources don't work, I know there's plenty of things you can do to stay on track of orders and issues that arise. Because at the end of the day, that's the businesses responsibility to do. Needless to say, I'm not coming back to this location nor referring anyone for a bridesmaids dress (I don't carry anymore at my store) to this location.
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February 2024 by Luz I.
Lupe was AMAZING!! She took care of 6 of us bridesmaids and then again for a back to back appointment for our bride. She asked questions, listened to everything we liked/disliked, and was able to balance the 6 of us in a timely manner. Also, she was extremely patient with our bride (my family friend) and my grandma said she deserves 10 stars!! Thanks Lupe! :)
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February 2024 by Samantha A.
So happy I found my dress here! Yaherira Molina was my stylist. She was very helpful and patient.
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February 2024 by Heather M.
OK my stylist was Christina. She was extremely helpful had me in and out there with the perfect dress for the wedding in under an hour. Highly recommend.
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February 2024 by Ana Lopez
Erica was amazing helping my sister find her wedding dress. She is sweet, attentive, accommodating and has a great personality. Thank you for going out of your way Erica!
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February 2024 by Gareti Vargas
Cami was excellent. She made my experience wonderful. Would recommend her as a stylist.
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February 2024 by Kristin Pinzon
Cami was awesome!
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February 2024 by Martha Verdiguel
Great Experience! Cristina Rivera was extremely helpful. She took her time to look for dresses that would look great on me with her experience and all the dresses she brought were beautiful and looked beautiful. Felt extremely happy and satisfied! I truly recommend this place! Thank you so much Cristina!
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February 2024 by ashley hanson
Shenice is absolutely amazing she was so kind I definitely recommend her
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February 2024 by Amanda Hanson
Shenice was great highly recommend!!
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February 2024 by Ty Herring
Nia helped me once again and she was amazing’!! Thank you for making this experience so awesome!!
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February 2024 by Ramon Rodriguez
Wonderful experience
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February 2024 by Karina Vazquez
Cami & Val were so helpful during the wedding dress hunt. They new exactly what I was looking for once I told them the vibe. I felt really special while they helped find accessories for me so that I could envision myself on my wedding day. I 100% recommend them if you feel kind of lost like I was!
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February 2024 by Elizabeth
Very helpful and so kind! Picked beautiful dresses
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February 2024 by Nancy Amezcua
Nia is such a great stylist!!! She is very helpful and attentive. We had a wonderful appointment and said yes to the dress!
