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July 2023 by yoshera
This place is a joke!! We paid for express shipping because we urgently needed the package it was set to arrive on July 7th end of day (Friday) it shows that it arrived at this location at 9:35am that Friday and that was the last update. It is now Monday July 10th 1:00pm and still no update. Called the 800 number and they seem annoyed at the fact that I was even calling for an update on MY package. If they're unable to fulfill the delivery date they provide than they should probably give out a more realistic date that they can actually stick to. I'm surprised they're still in business with all these negative reviews which I wish I would've seen before using them.
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July 2023 by Daryl Koutnik
The Ontario service person was fast, efficient and helpful. DHL online support is abysmal and some of the telephone staff are dishonest and lie. I had to call five times over two days only to learn that I had to pick up the package myself if I want timely delivery, which I was originally told that I could not do.
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June 2023 by Olfat Makkar
Very good service, with nice smile from the team and the most important good service with a very good price. Thank you so much DHL
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May 2023 by BrowsbyJenna Le
I purchased shoes online from out of the US and my merchandise was sent to DHL in Ontario, CA and we are now on the month of April and I never received my package. DHL online tracking shows my package is still in their warehouse.
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April 2023 by Erin Rosales
I would of given it 0 stars but the service at the actual facility was great. Got me, my package and I was in and out super fast but the delivery is appalling. I've had three different packages never make it to my door. They never come to my door!!! I was home all day and still had to go to the facility to pick up my package. My last two packages I'd have to wait three days to just go and get it. Don't understand why my packages never gets delivered.
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April 2023 by Dan Edwards
I have scheduled delivery of a package three times. Missed work twice and rearranged dinner plans once. They still have not showed up to deliver my package nor have they had the courtesy to call. The worst possible service anyone can recieve. DHL needs to audit and take corrective action at this location ASAP.
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March 2023 by Deanna Ortega
The absolute worst service I’ve ever received. I was given a delivery date of 2/13 it didn’t arrive , then given a date of 2/16. Again never arrived. On 2/17 was sent a text I had to go pick up my item at their facility. I take time off work only to then be told I can’t pick it up because they put it on the delivery truck! This place is an absolute unorganized joke of a company. At this point it now won’t be delivered until after the event which I needed the package for. They refused to accommodate my request for refund of express shipping charge or work with me on delivering package without signature or with signature of my leasing office. They also took zero accountability for all the delays and miscommunication in their end. Horrible! Will never buy anything that requires service through DHL again.
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February 2023 by Ed Saldana
Christian service was exceptional today. He went beyond of what is expected. My shipment was a complicated one and without his help I would have not been able to get it out.
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February 2023 by Jonathan Gutierrez
Great costumer service! ?I come in and leave in 10 min at most,They are very kind and helpful. ✨—Precision die engraving
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February 2023 by Guillermo Olvera
I have to change my first opinion.I paid for express service and until this moment they dont know where my package is.I am disappointed of your services. I wishing my money back.I am close to lose a business deal because of this.
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February 2023 by Emily Origel
Elizabeth was the most helpful and the process of sending a package internationally was super easy and simple thanks to her. 10/10 recommend for international shipping
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December 2022 by Marsha Reed
Great return experience. Only negative is that delivery was requested at back door and was delivered and left in plain sight at front door. This was set up in account when product was purchased. With a lot of high theft of deliveries I would like my package left where I asked.
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December 2022 by Charles Nwufo
Great Customer Service from Valerie Salmeron.I am a be of those who complain when service is not provided but appreciate service well done. She is an excellent Customer Service worker.
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November 2022 by azad bel
I used DHL service to send a parcel overseas! The service by Victoria was superb! She was very efficient and through with handling of my parcel. Recommend their service!
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November 2022 by Taras Kuklyshyn
Best Postal Service! Always quick and helpful. Never fails to disappoint.
