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January 2024 by Joye Jackson
Poor customer service representatives
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December 2023 by Buzzin Around Town I.
If I could rate this store "0" stars I would- Recently I visited this Ontario store (S-29359) location and was assisted by the store manager Sandra. Absolutely the worst customer service and cannot believe she is an actual manager! I struggled finding a selection and every associate on the floor dodged to assist anyone who was needing to ask a question or greet anyone walking in the store. Sandra was the most unhelpful "manager" as I struggled with holding 5 full large shoe boxes around the entire store while she socialized in the back of the store and boasted to another customer about hiding under the only operating AC Fan in the store!!! The absolute nerve! She left the one cashier struggling by himself with a very long line, while she was taking her sweet time not helping the growing line of customers that just wanting to leave!! This store was dark and very hot with no air flow. I will not be returning to this store
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December 2023 by DARKK 30 DARKMAN
Very good prices
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September 2023 by Celina Tinsley
I like DSW, particularly with their sales and rewards program that make the prices more reasonable. Their free gifts with purchase are usually really good when they are available. I still have a beach bag set, overnight bag, and luggage packing bags from a while ago. Yes, the selection is somewhat limited at this location, but they do have free ship-to-store and VIP members can get free shipping. The staff here has always been friendly and patient. Also, you can donate new or gently-used shoes and get a discount.
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September 2023 by Diana Long
They have a good selection of shoes , boots, sandals, handbags and assorted goodies! They are a little bit over priced! Sales staff friendly and helpful!
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September 2023 by joy woodard
The store was clean but the lighting in the back of the store is so bad that you can't even tell what color the shoes are. They need to change the lighting.
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September 2023 by kim Champagne
The store was nice and had good discounts.
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August 2023 by Tammy G.
After breaking my sandal I did a quick search to find the same brand near me. This store came up in my search to carry the sandal I drove to the store and they did have a huge selection. 4 rows of sandals in fact. I was not asked if I needed any help, but chose to stop an employee walking past me I inquired where I might find this brands area. The employee reached out to a nearby manager and then informed me they did not carry the brand. Just because I saw it online does not mean they actually have it I needed a shoe so searched the 4 rows stumbling upon the brand and the sandal. Horrible customer service at this location and a staff unaware of their product lines Shop somewhere else where the service is better
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July 2023 by Veronica Herrera
I only shop here, return are great donations are easy
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July 2023 by Joann Hansen
I went to DSW a couple of months ago and then this last week. The store has the same shoes.
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May 2023 by Natasha Brooks
Long lines, but went pretty fast. Did not have a lot of sizes in many shoes, but it was the weekend so could have been picked over
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May 2023 by R G
Rude associate, they have 2 visible restrooms but will not let you use them. I didn’t like the tone the worker had when asking if my small daughter and I can use the restroom. Never had an issue before at this location but it seems like a bunch of lazy miserable people that work there now
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April 2023 by Kimberly G
Not much of a variety of shoes for someone with large feet. I wear a 10 in women’s. I purchased a pair of Hey Dude shoes. They were signed at $47.99 on sale. When I get to the register they are regular price. I showed the cashier the sale signs. He said it was only for the “less popular” colors. The ones I wanted were regular price. Very misleading to the customer. I won’t be back. Everything in this store is overpriced
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February 2023 by Bobby M.
First time I went to this place and it was bad. I could smell some unwelcoming odor as I walked towards the end of the store. Place is not brightly lit. Shoes and boxes were littered on the floor, which brings me to point out to other shoppers to be respectful enough to return the shoes or boxes to where they picked it up. It's to help the staff in some way. I did noticed the store associates where tired and not smiling at all when we went in late in the afternoon.
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February 2023 by Randina Bliss
Staff friendly. Did not need much help. Found the "Hey Dude" shoes I was looking for. I found them to be very comfortable and slip ons.
