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December 2023 by Veronica Cano
Worst experience with branch manager Evan. We arrived with a reservation and we were informed that they overbooked and do not have any cars available. The next car available will be ready in 3 hours if we are lucky is what he said. He had given a car to a customer in front of us with no reservation. As a Branch Manager I feel that you should be respectful to your customers and to your employees. He was training and that is great teach your employees hands on, but don’t yell at her because you are frustrated due to the lack of inventory. This was such a bad experience very unprofessional. I wouldn’t recommend renting from this location.
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December 2023 by Susan Reynoso
Went into the Enterprise office on Holt Avenue in Ontario and was assisted by Jonathan Morris. I couldn’t have asked for a better employee. He was so friendly and helpful that it made for a very great start to my day
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December 2023 by Robert S.
RUNNN! This places lacks the ability to do safety inspections of the vehicles. They rented a car that had extremely bald tires. They were falling a part from never being aligned. Not only will they risk your LIFE to turn the cars fast. They will try and blame you for it. Corporate is impossible to get ahold of. Been waiting over a week for management to resolve this negligence.
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December 2023 by Sharon R.
We rented an Expedition from Enterprise -Ontario on Dec 8th-Dec 13th. What a great crew working when we picked up and even just as fabulous team when we dropped the SUV off. No issues at all with the SUV...was just great for our party of 6! So wondefful having a car rental of this caliber and such a hassel free check in and drop off! I'll be back and for sure wil rent again at Enterprise!Sharon-One Happy Customer
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November 2023 by Michelle S.
I would definitely recommend this Enterprise Rent-A-Car, the customer service is excellent. I have rented from this Enterprise for a few years now and when I say the customer is excellent, I really mean it. They go above and beyond to give every customer that "Presidential Treatment". Thank you Evan & Johnathan for your amazing customer service today......
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November 2023 by Profit Shares
One of the best rental car experiences I've ever had. Mr. Evan handle everything professionally and quickly for rental pickup. I'll be renting here when I land in Ontario again. Drop off at the airport was quick and smooth. Huge thanks.
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November 2023 by Sabrina R.
Absolutely horrible service. The manager, Ducki, is the worst manager and lies through his teeth. Not accommodating. Overprices the rentals. Doesn't follow up, even after he says he will. I would recommend going to a different location or even go through a different company.
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October 2023 by Marwan Y.
Car's interior is dirty with questionable white spots in the back that stained all my bags. We found bottle caps and discarded tissues in the front.
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October 2023 by A K
The entire crew at this location was pleasant and helpful. The manager Duckki went above and beyond to ensure that I had was satisfied. My experience was excellent and it is a shining example of the managers leadership.
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September 2023 by Antoine young
It's a great feeling to have the whole staff help you with checking in. I been renting cars from enterprise for years, and I can say that this was the best one by far. To Duckki, Taj, Wendy, and JJ, I appreciate you guys.
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September 2023 by Jessica A.
Jonathan and Wendy were very helpful and professional with putting us in a vehicle best suited for us. We had a little wait but they were moving quickly to get everyone served and in a car quickly as possible. Would definitely recommend and would come back.
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August 2023 by Scott S.
They rented to us last minute as always. My wife and I use enterprise only. We’ve tried Fox rental once and it was a horrible experience thru the door. Enterprise is always quick and efficient. Olivia (I really hope I remembered correctly her name) was awesome. We will stay forever customers for all our car rental needs. I’m the past 5 years we’ve used enterprise at least a dozen or more times.. My father would only use enterprise when I was a kid when we’d go on our Vegas summer vacations. I will show my kids (when licensed) where to go to rent a car in the future. That’s how much I appreciate enterprise
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August 2023 by Scott Streiff
They rented to us last minute as always. My wife and I use enterprise only. We’ve tried Fox rental once and it was a horrible experience thru the door. Enterprise is always quick and efficient. Olivia (I really hope I remembered correctly her name) was awesome. We will stay forever customers for all our car rental needs. I’m the past 5 years we’ve used enterprise at least a dozen or more times.. My father would only use enterprise when I was a kid when we’d go on our Vegas summer vacations. I will show my kids (when licensed) where to go to rent a car in the future. That’s how much I appreciate enterprise
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August 2023 by Shari Alvey
Oliva gave great customer service. This location always has great customer service. Car not so good but she did everything possible to make it right.
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June 2023 by Marley E
Ali was EXTREMELY HELPFUL from the moment we met not to mention OB who was superb at drop off at the Ontario California office. Ali was very nice and had great customer service was extremely detail of everything enterprise had to offer and more with that being said this is officially my home enterprise that I will be back to rent from in the near future and will definitely recommend… 5 stars for Ali, OB, and Ducky. My home enterprise team ?.S. Eteaki
