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December 2023 by Oscar Mora
Had a very unpleasant experience at this kids foot locker, melo shoes were marked with a red tag for 49 dollars when at register melos marked for higher price mgr Jasmin nunez did not care to honor the price at which they were priced she was very unprofessional and unworthy of handleling of situation she should not be assigned that position for she is making star ratings go down
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September 2023 by Diamond Playhouse
Store had great selection of shoes don’t know too much about this croc take over but very well maintained and put together.
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May 2023 by Jason M.
I went into this store this morning and was greeted by tall African American employee (I didn't get his name) he was very polite and had great customer service as I was looking for all black huarache in size 11.5 which they did not have / he let me know that champs at Victoria gardens had that size in stock / he gave them a call and let them know to put them aside for me / he also let me know champs would price match the $74.99 foot locker was selling them for. When arriving to champs they had the shoes put to the side for me and saved about $20 on the price match. Kudos to that employee at footlocker he is bad a** / that is how customer service should be done.
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March 2023 by Lacy W.
I was having trouble finding the right size of shoe, so I had to get a couple of different ones, and one of the employees, Angelina, was helping me and was so attentive and so patient with me. She's such a good worker!
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March 2023 by Anthony P.
Be aware of the customer service there. I purchased a shoe cleaner indicated by one of the workers. The shoe cleaner took off the black portion of the shoe soles on my Nike air max's. After returning to the store the manager Tiffany went above and beyond to discredit me and told me the best she can do is refund the shoe cleaner. Now I am stuck w a pair of shoes that are trash.
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March 2023 by Chris C.
Why are sales associates so rude? I walked in and was headed right towards you. You stared at me and then said, "I want to leave already." I know you weren't saying this to me but you also definitely didn't greet me. I'm sure at not even 2PM you wanted to go home or at least be done with your work day. I get it. Nobody likes to stand at the front of the store and greet folks. That wasn't my favorite retail position either. But that also wasn't anything that I'd ever say in front of a customer, especially not when they first walked into the store. Gee, I felt so welcome there. I got absolutely no help although I had picked up 5-6 pairs of shoes. I ended up leaving and it didn't matter. Nobody cared enough to say hi to me, to let me know of any promos or sales. Nobody there bothered to ask me if there was anything that they could help me with or any of that either. Is it because I'm Asian? For real, this is an honest to god question! All the other clientele in the store were not Asian. They appeared to be caucasian and latino/hispanic/latin American. I was the only obvious asian in the store. Was this why? I was looking around for someone to help me. Nobody "appeared" to be available. Nobody would even give me a 2nd glance. I picked up all kinds of shoes. That must be a good indicator that I'm interested in shoes and that I might be looking for something in particular. Either way, I did not feel welcome or comfortable in this store. I don't know what is going on here or what it is with the staff. I don't know why you'd go ahead and tell your sales associate to just leave their post and not help the customers in that same area that really look like they need some assistance. My goodness. Do NOT shop here. Waste of time and I guarantee they won't care if you need something but will gladly take your money.
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September 2022 by Lori Nichols
Outstanding for kids shoes and reasonably priced! I get my grandson his Puma tennis shoes here and he loves them! They have a great selection of shoes of all name brands and even kids active wear! Outstanding CSRS
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August 2022 by Stephanie C.
What is happening with customer service at shoe stores, terrible service here. Was standing at the register and the lady ignored me. Finally she was said "I didn't know you needed something" no lady, I'm just standing at the register because I'm lost. Don't go here
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August 2022 by Yahayra M.
Cathy is literally amazing she was so helpful! She had the most amazing attitude the entire time helped us out at check out made sure we were aware of our points and rewards would definitely go back thank you Cathy for the great service!:)
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May 2022 by Mansour G.
I came to this store to buy shoes for my wife and Daniel helping us to buy the right shoes. Thank you for your help and patient.
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May 2022 by Lloyd M.
The workers here are rude and could care less about selling anything to you. Cant believe how rude they were even at checkout. Never coming back.
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January 2021 by Daniel F.
I came in looking to buy some shoes and I ended up purchasing some ultra boost 5.0s and I was helped by Daniel. This was my first time in this footlocker and by far this store has some of the best customer service. Thank you Daniel for helping me and I'm sorry I kept making you go back and forth.
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January 2021 by Marcy A.
Came in on a Sunday to look around for some shoes. There was a line but it moved quickly. We were helped by Brandon, I bought some Jordan's. The lady at the register was also really nice. Overall customer service was great!
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November 2020 by no quema cuh!!!!
Great selection
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October 2020 by Di
The shoes I want do not have the right size in the store. The sales staff were very enthusiastic and helped me order these products online and shipped them to my home within a few days. Thank you very much to the manager and cashier Alyah L for your help. I am very satisfied, thank you!
