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February 2024 by Charles V.
Alvin, Great Customer Service it's hard to find young people who work with making sure customers are taken care of
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January 2024 by Larry
Update I have been contacted by Foot Lockers corporate office. They will investigate. Thank you Foot Locker corporate office. ::::::My wife and I recently visited a Footlocker in the Ontario Mills Mall We bought several items including two pairs of Air Jordans blue suede. $400 in merchandise. The store did not have both pairs of shoes in stock. We took one home and one was to be delivered to the store in Ontario Mills. We did not have them delivered to our home because we were going to be out of town for several days. When I went to pick up the shoes they could not find them. I waited over 2 hours. Finally I asked the (assistant manager / manager) Brii If I could have a refund. Brii told me no because they had to find out what happened to the shoes. I approached another manager and she told me I could have a refund she told me Brii would give me a refund. When I went back to brii she did not want to help me she was rude unhelpful just mean an unhappy person. In my opinion she hated her job. It took another 15 minutes for Brii to acknowledge that I was standing there waiting for my refund. Brii would not give me a refund. Because I did not have the credit card used to make the purchase (My wife bought the items she was not with me). It was not my fault The shoes were stolen not found or whatever. I ended up getting a store credit from Brii. I was not the only customer waiting for items that were lost/stolen. That have been previously paid for. Any managers from the foot locker seeing this review. Please please check Your Ontario Mills store. It's possible you have a thief. As I was leaving another unhappy customer said to me maybe the manager stole it. I don't know. What I do know. Brii marked the return as Lost marked verify return. That is not true I did not lose anything. I did not receive anything. And I did not return anything. This place was awful Brii was not helpful at all. I will never go to a Footlocker store again. I loved the footlocker. Now one of my children won't have the Air Jordans they wanted for Christmas Thank you foot locker.
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December 2023 by Oscar Mora
Went in to buy melo shoes they had a price tag of 49 dollars mgr did not want to honor price because she said they made a mistake was very rude she should not be working here thats why they have the rating they do her name is jasmin nunez
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November 2023 by Nanci Rodriguez
I had good customer service with the guy who helped me find my shoe sizes he was very chill. Then I get to the line and was unaware the line started on the other side along with another customer in front of me. I was the only one that got yelled at from a short cashier with a sour attitude. Don’t know her name but chubby round face with slick back pony around 4 pm Black Friday. She was in the front right side of the cash register. I know Black Fridays are hectic but if a cashier can’t calm down her stress don’t put her in the front if they are going to take it out on the customer.
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November 2023 by Magneto7
Great customer service, they always have good clothing and stuff. There's this one big black dude that works there with tattoos, he's a very cool chill guy ? thank you.
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September 2023 by Bryce Raymond
What ever you do don't purchase Niki shoes in Ontario Mills I purchase Air Force one's they fell apart on the sides of the souls I called Footlocker in Ontario Mills mall they told me that's you're problem go pound sand their rude they don't care about there customers they will not stand by there products do yourself a favor run from this place 0 star's for Ontario Mills Footlocker!!!! Only wore them twice sad?
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September 2023 by Moses Navarro
Very bad customer service I will never go there again they got issues there with there employees they say they don’t have your size but the other one days they do I don’t get it.
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July 2023 by Geo O
We asked for price and size of a certain style of shoe that was on display, and one of the many attendants went to the back and left us waiting a long time. Then she came back and seemed to stay in the back, avoiding us. If the shoe style was not available, she could have told us. It was awkward.
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June 2023 by Rajii Quarterman
Priscilla was great. She was fast, efficient and friendly.
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May 2023 by Jason M.
I went into this store this morning and was greeted by tall African American employee (I didn't get his name) he was very polite and had great customer service as I was looking for all black huarache in size 11.5 which they did not have / he let me know that champs at Victoria gardens had that size in stock / he gave them a call and let them know to put them aside for me / he also let me know champs would price match the $74.99 foot locker was selling them for. When arriving to champs they had the shoes put to the side for me and saved about $20 on the price match. Kudos to that employee at footlocker he is bad ass / that is how customer service should be done.
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April 2023 by Lacy W
I had an awesome experience. There was a young girl named Angelina who helped me out. She was so nice and took so much attention to me and my family. I hope she gets recognized for being such a great worker!
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April 2023 by Gaur Kap
Expected few more specials, not too many deals on r/n
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April 2023 by Christopher Hernandez
Big variety! I am a WSS employee and this much more variety than my store.
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April 2023 by Lacy W.
I was having trouble finding the right size of shoe, so I had to get a couple of different ones, and one of the employees, Angelina, was helping me and was so attentive and so patient with me. She's such a good worker!
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March 2023 by Anthony P.
Be aware of the customer service there. I purchased a shoe cleaner indicated by one of the workers. The shoe cleaner took off the black portion of the shoe soles on my Nike air max's. After returning to the store the manager Tiffany went above and beyond to discredit me and told me the best she can do is refund the shoe cleaner. Now I am stuck w a pair of shoes that are trash.
