GameStop

Most Recent Comments

• December 2023 by Story F.
  Don't bother coming here if you want to price match a price from Amazon. They don't price match unless is from there own website which is ridiculous. All game stop price match from Amazon as long you have a pro account and it's sold by and ship by Amazon.
• September 2023 by Miriam Andrade
  When my son started frequenting GameStop, I was initially skeptical. However, I soon realized that GameStop was more than just a video game store. It was a place of learning, community, and exploration.GameStop's knowledgeable staff turned shopping trips into learning experiences, fostering my son's passion for gaming. Beyond that, the store became a social hub. He joined tournaments, made friends, and discussed game design. GameStop's diverse merchandise range also allowed him to explore various facets of gaming culture.In essence, GameStop exceeded my expectations. It's not merely a game store; it's a community, a place of learning, and a gateway to endless gaming possibilities for my son.
• September 2023 by KronalOdin
  A buddy of mine just bought a Xbox one s for me from this location. Didn't take long to realize that the employees here don't test their used/refurbished consoles before sale as they gave my buddy an unusable Xbox. At first I played simple single player games which didn't show the flaws but as soon as I played large scale single and multiplayer games (battlefield 2042 and starfield for example) the console would basically have a seizure on my screen. Imagine if this was sold to someone with epilepsy or really bad motion sickness and all the employees could say after landing someone in the hospital is "sorry for our lackluster attention to detail." If you buy anything from this location make sure to inspect whatever it is you're buying as much as possible before taking it home.
• August 2023 by Steven Wassif
  Bought a $350 gaming device and was told they can't give me a bag because they dont serve food there? Every other store in the mall will give you a bag if you make even a $5 purchase, let alone a $380 after taxes purchase.He told me to go to Adidas next door and get a bag. Adidas told me they never do that. I can see why Gamestop is going under. I would recommend using any gift cards or credit you have with them now. I don't see them surviving much longer.
• August 2023 by Terri Guzman
  Worker was disrespectful. We were looking and planning to purchase some of the Pokémon decor for my son but he told us we couldn’t stand “in his line”. If the display is “in your line” than don’t put the shelf display there or redirect your line. We left and will purchase from another location.
• July 2023 by Steven W.
  Bought a $350 gaming device and was told they can't give me a bag because they dont serve food there? Every other store in the mall will give you a bag if you make even a $5 purchase, let alone a $380 after taxes purchase. He told me to go to Adidas next door and get a bag. Adidas told me they never do that. I can see why Gamestop is going under. I would recommend using any gift cards or credit you have with them now. I don't see them surviving much longer.
• May 2023 by Dennis Sohn
  Staff is no good. Too much price gouging.
• March 2023 by EDWIN MONTERROZA
  My kids think everything’s free here
• December 2022 by Raquel McTarsney
  Very nice guy that help on the game I was look for and gave a Pokemon card,!!!
• December 2022 by Jay Bowers
  I am not one to even write reviews, but after today's experience with this particular location I felt that this review was beneficial.I came in today looking for an Xbox One power brick due to the wear and tear on my old one. I had approached a guy by the name of Austin who assisted me very quickly and efficiently. As he was ringing up, he noticed an incorrect signage on the product itself (labeled 24.99 but scanned under 49.99). He then asked his manager to override the price on the POS system due to the incorrect signage being presented to me. The manager then said in an unprofessional tone, "it came from the back, we are not honoring the price" and then quickly walked to the back.I've worked 6 years in retail management. I understand that honoring prices can be a bit difficult especially when you're engaging with an irate customer who clearly saw an incorrect signage. Rule of thumb in any standard retail would be to honor the price to avoid losing business, especially in this day and age where business are struggling to do their best to keep their lights on.Now keep in mind, I did not say one word to argue with anyone nor did I want to waste my breath just to get $25 off. In this particular scenario money is just an object to me, I could care less about it, but it was the business policy that was presented very poorly and unprofessionally to me. I will not tell you how to run a business, but I will advise you to train the managers to understand a simple rule in retail management and it's that presentation is key.I will not be returning to this location, I genuinely have no reason to return. Bye*PICTURES OF MY RECEIPT ARE POSTED ON YELP FOR REFERENCE*
• December 2022 by Eloy Romero
  The assistant manager Chris is EXTREMELY RUDE! I spend thousands of dollars with GameStop every year! And I came here to Ontario mills today to purchase sweaters and I had 6 ready to purchase before I moved on to the games and I decided to try one sweater on over my clothes just to make sure it was right size and this ASM Chris yelled across the store and told me to NOT TRY ON HIS SWEATERS OR HE WOULD HAVE TO DAMAGE THEM! The whole store was looking and I told him I have never had this issue before and he shrugged his shoulders and said that’s his rules. I told him I wanted corporate and he smirked and wrote it on a piece of paper and mumbled something. I will NEVER come back to Ontario mills location again until he is gone. Horrible attitude and nothing I have seen at gamestops before.
• December 2022 by Jay B.
  I am not one to even write reviews, but after today's experience with this particular location I felt that this review was beneficial. I came in today looking for an Xbox One power brick due to the wear and tear on my old one. I had approached a guy by the name of Austin who assisted me very quickly and efficiently. As he was ringing up, he noticed an incorrect signage on the product itself (labeled 24.99 but scanned under 49.99). He then asked his manager to override the price on the POS system due to the incorrect signage being presented to me. The manager then said in an unprofessional tone, "it came from the back, we are not honoring the price" and then quickly walked to the back. I've worked 6 years in retail management. I understand that honoring prices can be a bit difficult especially when you're engaging with an irate customer who clearly saw an incorrect signage. Rule of thumb in any standard retail would be to honor the price to avoid losing business, especially in this day and age where business are struggling to do their best to keep their lights on. Now keep in mind, I did not say one word to argue with anyone nor did I want to waste my breath just to get $25 off. In this particular scenario money is just an object to me, I could care less about it, but it was the business policy that was presented very poorly and unprofessionally to me. I will not tell you how to run a business, but I will advise you to train the managers to understand a simple rule in retail management and it's that presentation is key. I will not be returning to this location, I genuinely have no reason to return. Bye
• December 2022 by Eloy R.
  The Assistant Manager Chris is nasty and rude! I went in today to do my usual shopping for gifts. I honestly spend thousands of dollars with GameStop. I had 6 sweaters ready to go and I was planning on buying a switch and games and more! before I moved on to the games I decided to put a sweater on really quick just to make sure it was the right size over my clothes! Chris who was helping a customer on register yelled across the store and told me DO NOT TEY ON SWEATER OR HE WILL HAVE TO DAMAGE IT! I was in shock standing there as the whole store was looking at me!i put sweaters back and walked to counter and asked who manager was and he first said he was the manager but later said Asm. I asked for corporate and he smirked and wrote it down. I said I have never had this issue before and he said this was his rules! and I said I will be calling corporate and he mumbled something and walked away. even his associate was staring at me as if he felt bad. I will not return here until he is GONE!!! If he doesn't like his job he should find something else and not abuse his power! good luck with this guy representing GameStop!
• September 2022 by Mario C.
  I've pre ordered two games from this location in the last couple of months and had an issue both times. I did not receive a call for my pre order of saints row and not only did I not receive a call for my 2k preorder. The person that put it in the system did not put in the edition I asked to receive. I will not be doing business here again and strongly recommend any other location. Way to let me down!!
• June 2022 by Nessa D.
  Much better GameStop in the area! The customer service here is fantastic and it looks like they restock at this place often. Be prepared to spend money because this place has lots of cool stuff. I found a Sailor Moon Monopoly game for 30 dollars and I couldn't be happier!!