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September 2023 by Ernest R.
i ordered a los angeles dodgers hat this past monday for overnight delivery via hatclub.com. my hat was ordered, placed, and fulfilled by this store. had been picked up from the ontario mills location. my package arrived, and it was a los angeles angels of anaheim hat. i called the store and spoke to the manager blake. the manager and staff was very inconsiderate, condescending, insensitive, rude, and disrespectful. the manager and his team didn't own any responsibility or accountability for their mistakes. i spent an extra $20.00 to get it sent overnight. blake and his team had no empathy or sympathy for my situation. the hat club displayed horrible customer service and communication.
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July 2023 by G M.
I went in for a gift card and Alan (I hope I spelled his name right) was very friendly and assisted right away. It's hard to find good customer service right away, especially on a busy Sunday at this particular mall. Thank you!
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April 2023 by Rick Macias
Good selection
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February 2023 by Dexter Gumayagay
Quite pricey against comparative shops, wish I went to Lids before spending money at this shop
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November 2022 by Charlie James
Thumbs up
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August 2022 by Yogrannie
I drove 50 miles to come out here at 7 and they were closed even though they say they close at 8. L hat club
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August 2022 by Hayes C.
Decent amount of options but the dude working today was so stone cold, rudely irritated and clearly didn't want to be there or see any customer come in.
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August 2022 by Dj T.
Since the main website has nowhere to review, this will work. Recently Purchased the Dogtown collection Padres hat that I patiently waited for to drop and it came with a Pick in the Fabric. I emailed immediately and asked for a exchange. No response back, so I double emailed today (Monday) and Of course by the time the responded to my email, size 7 1/2 is out of stock. all they offered me was a Refund, only once it's deemed "defective". What a JOKE this company is. TRY QUALITY CONTROL INSPECTIONS BEFORE YOU SEND OUT PRODUCT.
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May 2022 by Ernest Luna
Good selection
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August 2021 by SAM Smart
This is a very clean hat club. The staff was extremely friendly and helpful. The majority of the hats are dedicated to California teams. They do have a very wide variety of all the local teams.
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July 2021 by Alex Q
Way better selection than any other vendor in the mall. Super friendly staff.
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February 2021 by michael colquitt
Petty good deals
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December 2020 by Gregg B.
I ordered a hat from Instagram on December 5, and I still have not received my hat till today! I have sent numerous emails asking for a tracking # and the only response I got in return on Dec. 15th is " due to COVID that they are experiencing normal than higher orders at this time" as that is understandable, all I asked for was a tracking # to be provided to me so that I could be able to track my order and that was never provided still till this day SMDH !!!! good luck ordering from this vendor.
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November 2020 by Jeff I.
The guy that helped me was very nice and I like that only 6 people are allowed in so there's enough space between people. The dude helped me find my hat size since, I didn't know my hat size. Overall nice place and great employees.
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September 2019 by Daniel Rivera
Got a new Dodgers hat for the bro.
