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December 2023 by Pierre Demian
This is one of the best stores if you want nice clothes for your young ones. Unfortunately, I must wonder about their ability to perform calculations. I went yesterday and bought four items for my son. The store had a 25% off sign, and when my friend (who was buying for his nieces) asked, she stated off everything. As you can see on the tags, there are two prices. The store offered the discount on the higher tag for only one item (200614898). When I asked the sales associate, she told me the tags were wrong! Item 200610608 was placed under an area in the store with a clear 60% oft sign. The store charged me the lower price of $27.99. This doesn't make sense, since 60% off $54 is $21.6, and I didn't get neither 25% nor 60% off. There was also a pair of shoes that I wanted to get, and had a clear price tag of around $25, but the same sales associate told me ... you guessed, "the tags are wrong, it is $54". This store is in-need of new management and staff. I will be returning three of those items and plan to call their corporate and complain.
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March 2023 by YoungAe Z.
I wanted to buy quality presents for my two friends babies. This was the closest store near my location and decided to buy the presents there. Since these were gifts for my two friends I told them I want them packed separately with two gifts receipts. They told me they cannot give me two boxes nor two bags since they are running out of them. This was really a NONSENSE. I spent over 100 bucks there but ended up having only ONE bag for TWO separate gifts!?? Really awful customer service including the manager. I hope the corporate sees this comment and realizes that this store really shames your brand.
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February 2023 by Ruth Olalde
Amazing!!! Super friendly and priced matched on line. Went to Janie and Jack after a long got treated not so nice because I asked if they could check for the peanuts girls dress if they had it the lady was so rude to me and got upset that I didn’t want to order on line with them. I never seen them there before so not sure she had transferred from another store. It’s the first time shopping back In store after that.
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August 2022 by EL GUERO DE ACAPULCO
Oh my God, the best outfit for new born and a little order
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May 2022 by Savannah S.
I love Janie and jack they have cute vintage looking styles and yes they can be pricey but I always love to check out there clearance section because sometimes I'll find good deals on items I've been eyeing for awhile especially at the outlets. The reason I gave this location one star is because both times I have visited I was being watched like a hawk like I was going to steal which is very uncomfortable. I came in with my mom and daughter and we had our stroller but I'm not trying to go to jail over children's clothes. I did purchase both times but honestly experiencing this twice is a turn off. The first time was with what I presume is the manager in March and homegirl was hovering big time. The last time was this Saturday and I don't need you to ask me if I'm finding everything ok 4 times you guys have a small store I could literally talk to you from across the store without yelling. If I need help I can ask. We live out of town and like to come to this mall when we're visiting Disneyland because there is so much to do. But be prepared to be stalked your whole shopping trip if you decide to go into this store. Such a shame.
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March 2022 by STEPHANIE MAHEUX
I love their clothes! Ever since my son was born and my niece all their clothes from this store they're great quality good prices as well.I love that you can match everything you find the shoes the stockings the belt the hat everything to match everything.
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September 2021 by a n
Not really an “outlet” store and not worth stopping by just for it. Items are similarly priced to their regular store’s sale, $20-30 for romper or dress.
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August 2021 by Des C.
I normally love the clothes from this store. I usually buy online. I was really excited to learn that there was an actual store so close to me. The store itself is kind of disappointing. They don't have a very large selection and they only go up to size 6 in boys. The prices were sticker shock to me too. Everything was so expensive for an outlet store. You would think it would be more affordable, but I think I've paid less online. And I didn't see any dressing rooms. I probably will not come back again. I would give it one star, but the employee who was there was very nice.
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October 2020 by Doreen Williams
Beautiful garments for children...
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February 2020 by silli w.
Small store but great deals on expensive baby clothes . Went on a Saturday, the guy working there was nice and not "over helpful" and annoying which I appreciate.
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November 2019 by Roberto Alexander
Very good
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October 2019 by Evelyn P.
I usually don't write reviews like this but this really bothered me today . I went in with my daughter in a stroller and so did my sister with her son and our aunt as well . From the moment we walked we realized the lady was coming around really often . As we were leaving even after we bought something . She scale up behind me and accused us of stealing . Apparently she's not used to seeing Latinos or latinas in the store because she had racial profiles us. I called back and all they said was they would talk to her. So I will never and I repeat never come to this store again . Apparently she forgot she in so cal where there are POC everywhere. Done with this sore last time I ever spend money here
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May 2019 by G M.
Went to exchange a gift I had received for my daughter and Maryana and Francisco were so helpful. Not only that, but my daughter was being a little fussy and Maryana was being so sweet to her instead of being annoyed. It was relieving as a mom to know my daughter's behavior didn't bother the workers. They could tell I was in a rush and were quick to get me what I wanted from the back :) Thank you!
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April 2019 by Jesus Munoz
Awesome clothes, cool styles, only for sizes 1 thru 6
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March 2019 by Susan Z.
The manager at Janie and Jack is just rude treating her employees like trash in front of shoppers distasteful. I believe it to be Crystal!!!!!! Sad
