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March 2024 by Siran A.
Carlos was amazing with educating and providing the best service ever. Love the store and the best prices. I highly recommend coming by and checking out their wide selection. Thank you again Carlos!!
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February 2024 by Michael T.
Great customer service and very patient making sure I was completely satisfied with my purchase! Offered my son snacks while we waited and were very kind. My wife loves her ring!
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December 2023 by Isaac A.
This store is horrible I went in to get a pair of earrings for my wife. They then offered for me to finance the earrings to make it "more affordable" saying I would have 5 months to make the total payments then after every thing was complete they told me I had 3 months to pay off the earrings before getting hit with the interest. I went back the following day which was the 2nd of December to return the earrings, and I knew I could do so because the policy I signed said I was allowed to the employees and boss both denied that I could and flat out told me I was stuck with them, so I called the credit company i signed to finance the earrings explained the situation and they even said the store is supposed to accept the return , and they had no idea as to why they wouldn't but they gave me a solution to just send the earrings to them and I would receive a refund on my down payment. Moral is the store is terrible unprofessional and the employees and boss had no regard for following their own policies.
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October 2023 by Jimmy Lincoln
I've been to one of there other stores and didn't have the ring my wife wanted. The ring she wanted they said it would take a week to get to the store and had to leave a deposit so we left that store and went to the Ontario mills store and they had the ring. I had a wonderful experience there Mrs Ping was wonderful and David A the Manger made the deal go fast 10 man's deal was done. My wife reaction was priceless. Great customer service definitely will be back to shop again.
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October 2023 by Chokoloko choko
Came in just to browse around and ended surprising my wife with a 3 carat Diamond ring. Returned the next day asked about the warranty and upgraded the ring for my wife to a 5 carat ring!!!!! Her face was priceless looking at the size of the Diamond picked out but she deserves it all. Thank you so much to Ping, Tania and David for all your help and guidance. Best consumer service here at Kevin Jewelry.
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October 2023 by Isaiah Peterson
Elijah wash the one helping me out in the store showing me the best options for what I wanted while David and Sheyla did the hard work in the back. I’m very excited about my purchase! I been looking over a year for a perfect Diamond and I found it in Kevin jewelers in the Ontario Mills! Elijah David and Sheyla make a great team the got me a great deal and made things happen! I highly recommend asking for Elijah! He is very helpful and has a very high amount of patience!
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October 2023 by Brandon Arredondo
Great help from Elijah. From the start great customer service. Welcomed us with a smile and continued to play along. Not only communicated us as customers but more of friends.
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October 2023 by Frank Tao
Don't buy Kevin's jewelry from this location.I purchased a few pieces of jewelry from Kevin in different locations. This location is the worst so far. The Asian staff was very pushy. When I told her that I would think about it, she became very upset. Very rude and unprofessional customer service. The store manager was not helpful at all.
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September 2023 by Frank T.
Don't buy Kevin's jewelry from this location. I purchased a few pieces of jewelry from Kevin in different locations. This location is the worst so far. The Asian staff was very pushy. When I told her that I would think about it, she became very upset. Very rude and unprofessional customer service. The store manager was not helpful at all.
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August 2023 by Jayden Welch
Best service ever, super killer deals, shoutout to Elijah for taking care of me and getting me right. Ask for him and he will get you right. Will be coming back in 2 weeks with my buddy to pick up more pieces
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August 2023 by Jasmine Renteria
I stepped in to purchase 1 gold bracelet. I walked out with 3 bracelets and 2 rings!Eli was so knowledgeable and helpful. He knew exactly what I was looking for and went above and beyond to deliver! His customer service, attention to detail and prices could not be beat! Thank you so much Eli!
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August 2023 by Valerie Vasquez
Worst jewelers ever. My daughters earrings both bent before they even wore them, and when I took them in they told me nope nothing we can do you have no warranty and I am positive we got warranty. The sales lady has a good mouth to try and sell you anything so I’m positive she did say they would come with warranty but they are saying we declined it. My husband will not ever purchase anything if it does not have warranty.
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August 2023 by Kendall Robinson
Received a pretty good deal and a nice ring. Manager a bit tricky with the numbers however. Said she lowered the price for me but only changed the payment period to 60 months from 48 months to make it seem as if the price was lowered. The price was good already so I didn’t make it a big issue but didn’t really appreciate the deception.
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August 2023 by Marcus Wilson
The last 3 years, Every time I come in to look or buy Jewelry everyone is so welcoming and happy to see me. They even take the time to remember my name. Always purchase from them, they have a lot of different options and if they don’t have it in store they can definitely find it for you. Thank you all for treating me like family. Thank you for helping get the perfect rings for my wife
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August 2023 by Iliana Gonzalez
This was the second jewelry store we visited. We were looking for earrings for a birthday gift. The young lady who helped us was very friendly and helpful. Needless to say, she was a great sales person, and we made our purchase!
