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June 2022 by Albert S.
Very good customer service & friendly staff. Shop is clean and organized. Keep up the good work.
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January 2022 by AllYson S.
I was here picking up a package.. guys were super nice but it smells really bad in there, like old cat pee or something. Not sure but location serves its purpose
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May 2020 by Mary Jane P.
On Sunday, May 9,2020, my LG G7 ThinQ was damaged and I was helped by Alberto at the T-Mobile Store #9329 in Ontario. Since I still owed a small amount on this phone, I decided to pay it off and get the cheapest LG phone they had and pay that in full as well. I was so fortunate to be helped by Alberto. Wow! Talk about great service. He showed me the two cheapest LG phones (I do like the LG brand). He took his time explaining everything to me; transferred all my stuff from my old phone and even gave me my old phone back just in case I notice I may miss something. He said to please come back if I needed anything. I also decided to pay off my husband's phone balance and the phone I purchased and now our monthly payment is low. Hurrah! I asked much of Alberto that I won't go into here, but it was time consuming. He was happy to assist me. He is exceptional. T-Mobile has the best customer service; I have never had a bad experience. Alberto is at the BEST!
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March 2020 by Darrin P.
Latroye was EXCELLENT came right to me with my 5 month old son greeting hisself to me and my son fixed my phone within SECONDS and we were on our way. GREAT customer service skills. Give him a raise IMMEDIATELY lol
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April 2019 by Dj D.
If I could give negative ratings, I would! When going to the store to pick up a replacement device, I spent 3 HOURS with Jesse and Gerardo trying to transfer all my data from my original device to the new device. After being UNSUCCESSFUL, I attempted to take my original device home with me to try to back it up to my computer before completing the exchange and they REFUSED to let me keep my phone! They GUARANTEED me that they would keep my original phone safe and they would NOT let it leave the store so that when I returned the next day to transfer ALL my data, it would still be there. Low and behold, when I returned the next day, my phone was GONE!!! Sent out with all the returned devices by the opening manager. 3 YEARS worth of photos and videos GONE!!!!! They then said they could NOT recover it, that once it leaves the store there's no way to trace it to retrieve it from the "warehouse". I feel ROBBED!!! Do not believe the lies of the other fake posts giving them positive reviews. After 16+ years of being with TMobile, WORST EXPERIENCE EVER!!!
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March 2019 by Joe E.
The best T-mobile ever. I came in upset because I wanted to switch from Verizon over to T-Mobile and came across a young man named Jesse. He was professional clean cut and knew what he was talking about. He did everything for me all he told me is that I had to say yes and he'll take care of the rest. He was able to get my phones paid off. Kept all my phone numbers and set up my Tmobile account all within a matter of 20 mins. Wow this guy was Fast. I don't really give too many reviews but this guy was the real deal. Thank you Jesse for the best experience ever. I will be sending all my family and friends to you!
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February 2019 by E. Avila
Great place and amazing deals!!
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December 2018 by Malic F.
Great customer service the gentleman Gerardo that helped me was well knowledgeable on all of the products and was able to answer all of my questions this location is one of the better ones around.
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November 2018 by LORDOCASL B.
DO YOURSELF A FAVOR DO NOT I repeat DO NOT SWITCH FROM YOUR CARRIER TO T-MOBILE ! You WILL be sorry. I have been a customer for over a year. I've had nothing but problems starting from the first day until now. Lies, deceptions, exaggerations, unfulfilled promises. And very very show speeds. You have been warned.
