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April 2023 by David Martinez
Came in on 4/28/23, gentleman by the name Alan helped me out with curving my hats i’ve bought, very professional and supportive, good looking out!
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March 2023 by Kristopher Martinez
Good hats, super expensive. They don’t give you the same discount that are online.
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February 2023 by Dexter Gumayagay
Pretty much the same prices as non outlet stores
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January 2023 by Shelby M
I came here to do a return on a hat. I can’t speak for their inventory, but the employee who did the return was very helpful and friendly even though the mall was slammed. I hate this mall so I probably wouldn’t come back because of that, but this actual location and the employees are phenomenal, hence the 5 stars.
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December 2022 by Ladonna Gibson
I always come here to get my bf his hats
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December 2022 by Lina Bacul
Don't go on weekends too crowded. The shop is small, not convenient
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October 2022 by R J
Highly recommend this place...if you're into strictly pro teams gear. No college gear to be found, but great customer service and nice selection of LA team hats.
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October 2022 by Dan
Retail is dying because of employees like the ones that work here.Come on, if I ask you if you have a hat in a different color, could you at least look up and ask what hat and specific color I wanted instead of continuing to move stuff around and just responding "no."
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August 2022 by Carlos Carrillo
This complain is towards Daniel. As a lids employee myself, I know the procedure for discounts. I don't know why I was asked to show proof of employment and pay stubs for my discount. It's ridiculous when my employee ID clearly shows my name. I will be complaining to the DM as well.
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June 2022 by Nessa D.
We love this Lids! They are very organized here and have great customer service. There is always a crowd here so be prepared to wait in line. The line goes fast though because like I said, they have great customer service. This is our favorite hat place, $35.00 for a hat is a good deal to me. I definitely recommend coming here!
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April 2022 by HalleluYAH Issachar brew
Their over all service was some of the worst I’ve ever had , from getting a design , to communication about my product, from applying the design ( made it small and flat) I asked for 3D and regular sized design. They told me they might be able to fix it so I said ok cool try , I come back 4 days later and they had already forgot about my hat it was just in a bag on their desk by the machine they use to embroider the hats. I asked if they could still fix it, they said there was no way of doing anything to the hat without messing it up. I was super disappointed especially because I’ve been patient and trying to give them the benefit of the doubt. They said they could do the design if I brought in another hat , it’s been 7 days dealing with no help from them so I said no it was fine. So I decided to write this review hopefully it helps someone else from a headache.
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March 2022 by Bob M.
I went into the store today to return a hat. There was a young gentleman standing at the door. So I asked him if I can return the hat. He grabbed the hat....looked at the hat and the bar codes and said it was dirty. I wear a size 7-3/4 the hat was a 7. The hat had never been worn before. So I went to fanzz which is the same chain and they returned it with no questions asked. The young man has no customer service experience and all he did was act young and immature. Please get this idiot from out in front of the store. He's chasing customers away I came in to also buy hats for both sons and I will never buy a hat from you guys again. No wonder why your reviews are so bad.
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March 2022 by Delina A.
Bad customer service!!! Their very rude and don't help when you need it. Their so unprofessional.
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March 2022 by A. Rodriguez
I always enjoy lids, just wish they took better pride in their hats. They seem to care more about how many hats they can fit on the rack then how the hat ends up after being stuffed in there. The hat club in the mall shows the care and respect for a hat that I'm looking for, but I'm loyal to lids.
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December 2021 by Jay Styles
This place has a great selection. But I tried to buy a hat that had a price tag of 31$. But at the check out they said it was now 41$ even though the tag said 31$ they did nothing to resolve this issue. It was take it or leave it.
