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March 2023 by Shizadi Shiz
The customer service is amazing. I got such great service and follow through. Love how well stocked store is too
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December 2022 by Ramy Ibrahim
Very bad customer service at Ontario Mills, not recommended at all
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November 2022 by A D.
The price on the sign and what rang up at the register were off . When asked why they said oh it's certain colors, ok so what colors. They show us the colors which surprise still ring up at the wrong cost. We asked for the advertised price to be honored. They didn't and we went to American Eagle got better jeans at a lower cost. Never shop here!
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September 2022 by Artine Postajian
Hours of operation posted as opening at 10am drove a distance to get here. Once here at 10:30 lights just came on and looks like she’s counting in the register sees me and does not acknowledge me. If you can’t open at 10am change your hours to 11am and don’t waste everyone’s time, just like your companies my time is valuable too!! I have to stick around because of the drive otherwise I would just leave! Update: apparently hours of operation is 11am but the web states 10am, I don’t believe for one minute that the staff at this location nor the supervisors will make any attempt to correct the hours on the web. They just don’t care about the inconvenience of the customer only for themselves!
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May 2022 by Royce Ngiam
Good selection and stock, definitely coming back when I need jeans or pants. Fan of Lucky Brand pants, they look great, fit nicely, and wear well.
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April 2022 by Marcos Rivero
Love this store always there
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February 2022 by Jason Rhyner
Not what is used to be like...but their clothes are nice. Needs more variety. ( men's )
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December 2021 by Era Cuneyt
I liked this store. You can find what you want. employees are concerned and helpful. You can find the type you want. Prices are reasonable, products are good quality, easy to reach. Thank you very much
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November 2021 by Arthur Andrade
Associate was so helpful and assisted me in finding te correct size and style. Love the place and price was right on. Sale price
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August 2021 by steve montes
Small,not to much of a selection
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May 2021 by Joceline Lopez
They have two dressing rooms that are open for trying on clothing.I came here to do a return which they did very fast and I also ended up buying a new pair of corduroy pants. Friendly service.Only issue I have is that they didn’t have many options for ‘long’ pants.
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April 2021 by Nelson S
Melanie went above and beyond to help me out with an inquiry. She was very gracious the whole time, and very cooperative. Thank you Melanie for being a great representative for the lucky brand company.
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April 2021 by Jenjenn 0710
Looks great!
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February 2021 by Will Dorvall
My wife's loves Lucky brand clothes. I bought her several items for xmas, sadly, several items didn't fit as I had hoped so my wife went to exchange them in the Ontario Mills Lucky location(I bought them here as well). A lady named Melanie R. was so rude it was shocking. She acted like she was doing a favor by returning or exchanging the clothes that didn't fit. It was so bad that our daughter's got visibly upset by the treatment of their mom. Melanie R. has no business dealing with the public. She kept saying "I'll do it this time" when all we wanted was to exchange the unworn items for ones that actually fit. BTW..my wife had the receipt and all tags. Melanie R was so unprofessional that my wife just had the money put back on my credit card and we will shop elsewhere. There is no secret or something we are not telling you..it was just the worst customer service ever by someone who clearly doesn't value their customers or her job so she doesn't deserve either.
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February 2021 by Paty De La Cruz
Low stock... VERY limited sizing... store looks like it's going out of business.... it was pretty empty in the there
