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December 2023 by Davetip79 ..
Not only do they have great prices AND have some hard to get items but the staff at the location in Ontario Mills is the nicest most helpful group of retail employees out there . I always look forward to going in
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July 2023 by Regina M.
WORST customer service!!!!!!!!!Who can tell me where to call 800 number to complain VERY unfriendly.
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April 2023 by esther nguyen
Was going to purchase a specific lip color. Person helped look for a similar color and put back the color we wanted without us knowing probably by accident. Bought the wrong color, spoke to manager about it right away and she would not let us exchange. No exceptions… not worth it. Stressful experience. Stuck with a color we don’t like. Bad customer service
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February 2023 by Robert P.
I brought my wife up to Luxury Beauty Store for some needed items on her birthday. We used to shop at the old store in Carlsbad, Ca but that was closed a few years ago. Symphony was the lady who assisted us in our shopping. She was very helpful and also is very knowledgeable about her products. Overall, my wife enjoyed her birthday shopping.
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December 2022 by Becky L.
I went for a quick browsing trip inside this store to see if their pricing would be any cheaper than any malls out there. Voila! I have not bought anything YSL for a long time since I've switched to Kate Spade even for fragrances there. I got a pretty darn great deal for YSL (can't type French) Black Opium fragrance at $46 before taxes. I would return here again when I'll have run out of fragrance bottles from YSL! What a great deal!That was one of my favorite fragrances from this higher end of perfumes I learned before switching to Kate Spade. At $46, it was a fabulous sale. Except all sales are final, so I would suggest knowing what you want and like. Make up your mind and go at it.
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December 2022 by yalie t
Awesome deals on luxury fragrances, make-up and skincare.
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September 2022 by Sierra M
I’ve been buying Yves Saint Laurent Black Opium for YEARS from trusted retailers ( Sephora and Ulta). I bought a large bottle for around $90 at Luxury Beauty Store and when I went to use the spray at home (8 hours away because I was traveling) IT’S A COMPLETE FAKE!!!! The scent smells like a walmart perfume, and the bottle IS THE WRONG COLOR!!! Anybody who buys black opium know it’s a black bottle with pink liquid inside… well my bottle (which I double checked the box and the bottle the scent was correct, even the barcode’s matched up to my official products to make sure I didn’t grab the wrong collection) was BLUE and had clear liquid inside. I know they will not offer me a refund but if they don’t I will be reporting them for fraud products. There is extremely illegal of them to be doing especially in such a well known shopping center. Go to the Cosmetics Company, it’s a way better store with the REAL products not cheap fakes like Luxury Beauty.
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July 2022 by Malak A.
Well, the customer service was the worst service I'v ever seen in my life. The staff couldn't do much to help the customer specially Jenna! She was not supportive at all and attitude! And when I went to google I noticed many customers complaints. The management of the store should do something to avoid further problem or at least you can teach the staff how to deal and help the customers and be nice with them.
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December 2021 by Shop Sparkle
Worst customer service. They don't appreciate repeat customers. This company doesn't train its manager and staffs well. Nothing "luxury" about this store. The 99 cent stores have better customer service & return policy. Don't spend your money here.
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October 2021 by S M
I’ve been buying Yves Saint Laurent Black Opium for YEARS from trusted retailers ( Sephora and Ulta). I bought a large bottle for around $90 at Luxury Beauty Store and when I went to use the spray at home (8 hours away because I was traveling) IT’S A COMPLETE FAKE!!!! The scent smells like a walmart perfume, and the bottle IS THE WRONG COLOR!!! Anybody who buys black opium know it’s a black bottle with pink liquid inside… well my bottle (which I double checked the box and the bottle the scent was correct, even the barcode’s matched up to my official products to make sure I didn’t grab the wrong collection) was BLUE and had clear liquid inside. I know they will not offer me a refund but if they don’t I will be reporting them for fraud products. There is extremely illegal of them to be doing especially in such a well known shopping center. Go to the Cosmetics Company, it’s a way better store with the REAL products not cheap fakes like Luxury Beauty.
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September 2021 by Jasmine Solati Milani
Called into the store to ask about a promo they keep emailing about. The lady barely spoke English not a problem. The problem was that it was not 11am yet barely 10:46am and they where not open. She would not answer a simple question. Then why pick up the phone? Horrible service long are the days they had great deals because there items almost expired. Forget them I will go to the Retail store which now they have 15% off and a gift. You can also go on Lancome.com and get great deals. Never again!!!!
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February 2021 by Sarah Roberts
I have to say that this store is terrible. They have no prices so they can go up and down on the items. Jenna is one rude woman and she prices on heels. Go to the cosmetic company where they have true sales. The items are old and you can check the numbers on the bottom. Some gift sets are sold at Costco and Walmart for less
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October 2020 by Jan Jan Milani
Called into the store to ask about a promo they keep emailing about. The lady barely spoke English not a problem. The problem was that it was not 11am yet barely 10:46am and they where not open. She would not answer a simple question. Then why pick up the phone? Horrible service long are the days they had great deals because there items almost expired. Forget them I will go to the Retail store which now they have 15% off and a gift. You can also go on Lancome.com and get great deals. Never again!!!!
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September 2020 by Brenda Bu
Always my favorite store to visit every time I go to Ontario Mills. Recent phone purchase made it outstanding. Thanks to the store manager Jenna and her excellent team. As a customer I feel being valued.
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June 2019 by Martha Garcia
This store has a variety of different make-up brands which can be overpriced at times. This beauty store sales beauty products that was once sold by department stores beauty line products. Although its an outlet store it can be overpriced on almost all expired beauty products which have never been opened or used. Be careful here when making a purchase always check the date of the beauty product before you make a purchase.
