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March 2024 by Mary De La Rosa
The girls were awesome and the massage was even better plenty availability
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January 2024 by Jeanne Newell
I just had one of the worst experiences with this location Ontario CA. I spoke to a Ryan. I been a member a long time with Massage envy . I use to use this location for most of my massages facials ext. Then they got new owner management. And I started running into problems at this location. Tonight was a huge one. Firsr I called to transfer an hour to a friend for her b day. Ryan said my card expired. No it didn't! Then said it was an old card this one is good for this month i looked at my card good till oct 2024 . Then she Said alert you that your hour you pay monthly for is worth $70.00. A 140.00 amount to none menber. If your friend goes to another massage envy it may be 150.00 meaning she has to pay the difference. I asked to speak to manager. Said it was after hours. So none availble. I then here a lady say I'm assisted manager. She Said I was standinghere listening to Ryan talk to you. And goes on I will have a Concierra call you as GM is all over.. I told her if they try to charge my friend more I will quit. She said I can set that up now. I was wow so that's how much you care about your clients. I want to speak to gm. I still have 7 sessions to be exact. She Said you wont lose them.. I Said I'm at a very busy public place with ny hub trying to my dinner and you are on speaker phone. Let me take you off see if hear you better. She hung up on me WOW TOTALLY UNPROFESSIONAL! Not only have i been long time member. But sent them numerous clients. No more of that. When a business feels ok to treat clients rude. Time to take business else where. And reviews -"word of mouth" is so crucial especially when employees think its ok to treat clients this way. So they charged my card.l for the transfer. But never sent my friend the hour for her b day. GM please call!
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January 2024 by Logan Albrecht
Came here as a way to spend some time before my flight back home, it was a great decision and a great experience. I’m not new to massages and have had quite a few different experiences with them and this one of the best. Sydney was amazing to work with and found the perfect pressure and worked a little longer in some of the areas where I had stiffness/tension. Would definitely come back if I were local!
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September 2023 by Mrs Rayya
Hands on my back excellent
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August 2023 by Marilyn Santana
The stretch and massage makes me feel amazing afterwards. Definitely recommended to enjoy and relax.
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January 2023 by D C
Front reception fantastic. Therapists need to call in sick less.
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December 2022 by xtwinz87x
Great massages, friendly staff. Located inside the target plaza. I will definitely be going back here again.
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November 2022 by DiamondBright XXX
Too expensive. I have a $55 dollar gift card and I can't even use it here because everything is $125 and up. So I called another massage envy place and they have better prices.
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October 2022 by Jose G.
I have been coming here more than four years and the reason for my continued patronage is completely based on two employees: Rosa and Amy. Rosa is an absolute professional therapist that produces deep tissue messages that are worth waiting for, and you will have to wait. (She's gonna booked up). Amy, started working the front desk and I believe she is now an assistant manager. Amy has been instrumental in making sure that I have my appointments booked with Rosa and providing excellent customer service from you when I arrive and leave every single time. I think she's an assistant manager at this point and the impact on the remainder of the staff shows. If you need a massage don't hesitate. Call Amy and book something with Rosa. Believe me it's worth the wait!
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August 2022 by Stephanie C.
People at the front desk were nice. Massage was meh. Will be going back to my sports massage places.
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July 2022 by Jeremiah Smith
I wish I had the money to go here more often. I have no preference on massage therapists, so far they have all been great. After having a pretty bad neck injury I find massage does wonders for my headaches. I give very specific directions to the therapist on where to work and how much pressure. Too little won't help, too much flares up my pain. 5 stars though. I have tried a few other places that were terrible.
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July 2022 by Jello T.
It's been a few years since I've been back to get a massage and I was a little hesitant knowing my old masseuse doesn't work here anymore. But! I'm glad I got over that cuz Martin is awesome. Half way through my session I could already feel a huge difference, felt great walking out of there. I don't recommend booking him only because I want to make sure he's available when I book. Haha jk book him, he's amazing!
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July 2022 by Cristeenuh M.
I had Katie. She was great, first time coming here and I will definitely be back. I had a full body massage and asked for it to be firm. I have shoulder pain and I've been working out so I definitely feel like this massage helped my body. Thank you
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July 2022 by siyour divine
Only by appointment don't waste your money coming here. California who knew?
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May 2022 by Maria S.
Rosa and Thomas are theeee beeest! I have gone to Rosa for almost a year. I have a lot of knots and muscle tightness. She is a miracle worker. No more ibuprofen or physical therapy! She knows exactly what she is doing and listens to my concerns. She is also great to talk to! My only "complaint" is that she is booked out for months but that just shows what an amazing masseuse she is!
