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November 2023 by Liza Simmons
Mark gives outstanding customer service and the work was diagnosed and fixed.
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October 2023 by Sara Q.
I have been servicing my Mini Cooper here since 2017. After almost getting ripped off by a “mini specialist” I came here by the recommendation of a friend and I glad she did. Fairly prices but the piece of mind that you are in trustworthy hands is priceless. My Mini is still going strong at one 100k miles thanks to New Era. Thanks John Enri for always being accommodating, honest and knowledgeable.
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July 2023 by Sean O.
I have been coming here for a while and John always takes care of me and my car. He's reasonably priced and trustworthy. Thanks so much!
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July 2023 by Victor D.
I have been attempting to bring value to Yelp for the common no nonsense consumer because that's who i am. When i purchase or sell brain a service from an establishment, i understand that it may cost a lot. I'm not afield to pay well for service worth it and i report it as such... i called mark from new era on a Tuesday and explained to him that i had to leave town for something and needed my vehicle diagnosed and serviced immediately, he agreed to have it ready by Wednesday 1pm. It was going to be what appeared to me as an exuberant amount of money but i figured it would be quality work. I called him Wednesday at about 11 am and advised him i was on my way when i told me the vehicle was not ready and won't be until 4pm. Look i completely understand that cars have issues and mechanics don't k is until they get under the car to see what's wrong BUT.... I pay for time meaning i understand the time constraint that's why i agreed to pay... nevertheless at 5:30 when i returned for the vehicle, it was not completed... i needed the vehicle so i asked him if it was safe to drive and he said it was so i agreed to return... the vehicle was not safe to drive and i almost got stuck in the middle of the desert in 100+ temperatures... i called John who is someone important either the owner or the GM and he said it would get done ASAP... It was not. Now i have to take the vehicle to another mechanic and make sure these idiots did the job right... 3 days, 1200 dollars and growing and completely unsatisfied... if you value my opinion do not waste your time and effort coming here.. what bothers me the most is that they make their whole industry look untrustworthy... it really is hard to find a good mechanic... i could t post this without a star so i have to give them one star ... sadly i don't even know what to do... anyway good luck everyone...
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May 2023 by Yanely Trujillo
respectable & went the extra mile to help me when no one else could . great service !Service: Battery
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February 2023 by Lisa Chien
I love this place! Great services and skills. Plus, they fixed and returned your car sooner as schedule! ???
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October 2022 by Jeanie A.
I've been to New Era Automotive a few times (first time earlier this year 2022) and John has been so great with my car (2011 Hyundai Santa Fe SUV). Cars aren't my specialty and have lost faith in the dealership providing good service. I always say, let the professionals handle it - and New Era is that! I don't work too far from the shop and John has been very accommodating to: 1) providing me with a ride back to work, 2) being flexible to take me in during his tight schedule, 3) thorough inspections on my concerns, 4) checking to see if there are other issues I'm not aware of, 5) great communication with status of vehicle and purchases of necessary parts, 6) fair prices, 7) and seriously one of the cleanest shops/waiting areas (does not feel grimey, tacky, or grungy while you wait). This one matters a lot because it makes a difference that they keep their space clean, you'll be more assured they'll take care of your car as well. I've never felt cheated or questioned the quality of my service at New Era. I trust John and his staff with my car. I will continue to take my vehicle there and also recommend the shop to my friends and family.
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November 2021 by Kelly D.
I took my 05 chevy diesel here and had them work on it. John called me and told me what needs to be fixed, what will soon need to be fixed and what not to worry about before starting work. I got my truck back in a timely manner and the bill wasn't half as bad as expected. Id definitely give new era a shot before any big chain garages.
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October 2021 by Sheila C.
BEWARE - Im having to sue them after their mechanic Louis L. scammed me for every dollar I had. He was hired to repair my BMW after the headgasket cracked. He was recommended by a friend who was having him work on her Audi at the shop, but he insisted on doing this work at my home. I paid him over $3K up front. It was a con job from day one. He gave me photoshopped receipt from an expensive part he claimed to have ordered. I found the un-doctored listing on eBay - it was used and half the price (turns out he never bought it at all.). He sent me a fake photo of the part, supposedly being installed on my car - but I found this same photo used on BMW blogs across the web. When I confronted him, he first tried to gaslight me, and then resorted to threats of nonspecific violence. (The friend who recommended him was mortified and cut all contact after he tried to incriminate her in his shady dealings.) This guy belongs in prison, AVOID THIS PLACE AT ALL COSTS.
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April 2021 by Saul Fernandez
SUPER FRIENDLY! THANKS JOHN!
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February 2021 by Daniel Lopez
New Era Automotive is the best mechanic shop I've ever been to. They are up front and honest. They give you a written summary of everything that they've done. The owner John is an amazing guy. The service is amazing. Can't say enough good things about them.
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November 2020 by Raqcuel D.
Two weeks ago I had my car towed here due to it not starting and I must say John (I believe his name is) was very helpful and his customer service was great. My car was fixed within 2 days!! He gave me a good price that was worth it. I highly recommend this business, if I could give 5 more star I would.
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November 2020 by Corey S.
Great service from knowledgeable staff. Wasn't able to make it in time to pick up my truck on a Friday, so they were nice enough to store it in their garage for the weekend.
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August 2020 by Wade T.
The team at New Era Automotive provides excellent service and peace of mind! John is trustworthy and came highly recommended as an honest expert in the industry who gets it done at reasonable rates.After bringing the family vehicle in for maintenance and service, we feel safe and secure for our next trip! We will be bringing all of our vehicles to New Era and definitely be sharing with everyone we know! Thanks, New Era Automotive!
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February 2020 by Christopher Michael Fairchild
Finding an honest shop to fix your car is like gold! This is the shop for our entire family because we know we can count on and always trust John and his crew.
