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November 2025 by Aamena Ezzi
Went to Nike with my father specifically to shop, only to be turned away by security who said they “couldn’t accommodate people,” even when they have mobility issues. My father is handicapped and currently using crutches after knee surgery, and we witnessed another woman with similar issues also being turned away. The way we were treated was unnecessarily rude and dismissive, especially toward someone with a visible disability. Extremely disappointing and unacceptable for a brand of this size. (I had no option so I had to add a one star rating out of compulsion)
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November 2025 by jake wong
It is always a fun visit, to look for the latest deals, and see what is new there
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October 2025 by Cesar Aleman
Had an amazing experience shopping at Nike at the Ontario Mills Mall thanks to Jackie and Shawna.
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October 2025 by Diego Valdivia
Cool store, has a good variety of sports clothes.
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September 2025 by jery tomas
Staff were approachable and pleasant.
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September 2025 by MaRia R
I would like to thank Brenda for taking good care of me while I visit the store. Thank u for going above a yard and making sure that I was satisfied with my purchase. I will definitely be going back.
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August 2025 by ERIKA !!
Love this store
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August 2025 by Bryant Bailey
Great Atmosphere! Friendly staff
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July 2025 by Letitia Wells
Had some down time before the movie so went to see if the Nike store had the shoes I wanted. They didn’t but found a lot of work out clothes I wanted .
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July 2025 by Domenico William Sacchetta
Great store
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July 2025 by Samuel Mora
They don't really have lots of shoes to pick out. But they do have lots of good deals on the shoes they have
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June 2025 by Bob Na
reasonable price
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June 2025 by Maryam Mansuri
The store has good bargains, but my size was not available in slippers.
One thing i saw the first time that now they have refurbished collection in shoes.
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May 2025 by Luis Tijerino
had an incredibly frustrating experience trying to return or exchange a pair of unused shoes that didn’t fit my daughter—even though I had the receipt. I don’t live near the store, so it’s not easy for me to just stop by, yet I was told I was one day past the return window. I waited on hold for a long time just to speak to a supervisor, and in the end, no one—from the in-store manager at the Ontario Mills Nike Outlet to customer service over the phone—was willing to help.
I’m genuinely disappointed by the lack of flexibility and empathy in this situation. It wasn’t a complicated request—just a simple exchange for a $38 item, unused and with proof of purchase. I’ve supported Nike for years—my whole family wears Nike and Jordan products—but this experience left me feeling like customer care is no longer a priority.
It honestly felt like I was asking for a favor, not making a reasonable request. If one day makes such a difference that they can’t help a loyal customer, it raises serious concerns about Nike's commitment to service. I work closely with my son’s football program and will be reconsidering future Nike purchases, including for our district. Companies need to walk the talk when it comes to standing by their customers. @nike @jordan
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May 2025 by Sokny Yeb
Passing through
