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December 2023 by Isabel M.
I was in need of multiple appliances (oven, microwave, sink, countertop stove and hood) and had the opportunity to work with Andy Ayala. He was referred to us by our contractor and so happy he was! He made selecting and purchasing all the appliances a breeze. Helping us find the best product for the best price. Thank you Andy we will definitely be coming back. Also, dropped my wallet in the parking lot and received a call from them to let me know. Appreciate the honesty!
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December 2023 by Sally C.
Went in not thinking we'd walk out with all new appliances. Our Customer Service Rep Andy was great. So patient, answered all our questions, wasn't pushy or rushing us, let us look around until we were ready to purchase. The prices were great too. Their delivery date and options were so helpful.
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November 2023 by Manuel Milla
This is my go to Store, I own a few properties and i am always upgrading, When i need new Appliances, Stove, Microwave and Dishwasher I call Andy. He is the Rockstar over there. I call and place my order and hold it in the warehouse for me until I am ready for delivery. Call Andy if you want great Customer Service
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November 2023 by B R.
Andy A. was very helpful during my purchase. He was patient and provided the best options that met my needs.
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November 2023 by Laura M.
Amazing freestanding tub selection! Thank you for your signage. I didn't know I could use my best buy card. Now I can remodel my kitchen & bathroom
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November 2023 by Lucio G.
pacific sales in ontarioplumbing dept: Jackie Her customer service is outstanding! I am extremely impressed with her work ethic. She has passion and has shown her dedication to our project. She has gone above and beyond to help us. We are looking forward to working with you on our kitchen project! Congratulations to the hiring manager of Jackie. You don't find this type of customer service anymore.
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October 2023 by Dustin C.
I wish I would of found out about this store long ago. I'm onto my third house, and renovated all of them. I've done some serious renovations, and I truly wish I could have found them sooner.The pricing is certainly amazing. And because of the volume they push, their pricing from manufacturers is aggressive, which is passed onto you (us), the consumers. I went to Kohlers site, grabbed sku's of what I wanted, and had their team price those items out, and I achieved significant savings. So far, I've purchased several under mount sinks for my new home, a variety of faucets, and soon will be purchasing a Thermador stove. This store is owned by Best Buy -- so will call is at the Ontario Best Buy warehouse. If you pick anything up from Will Call - be sure to bring your order number and ID. That way they can locate your order, as the system is different than the Best Buy one.
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August 2023 by Takeshi Tawarada
John helped me out and he was very informative, friendly, and thorough!
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August 2023 by Mason P.
We did a complete remodel of our kitchen. We were referred to this store by several friends. We were assisted in finding our appliances by Warren. Let me start with saying, Warren is a top notch appliance salesman. He greeted us while looking around, which we told him what we were looking for. He knew anything and everything about appliances. I've never met a more knowledgeable, genuine, nice appliance employee. He never pushed anything on us, always gave us the pros and cons to everything, and made sure we were 100% taken care of and happy. If you go here, 10/10 I recommend you talk to Warren.
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July 2023 by Eric Rascon
Great place for home applications and fixtures. They have special shower valves in Stock. A lot more expensive than depot but excellent quality
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July 2023 by Jim K.
My wife and I bought a new washer and dryer at the store in Ontario. Our sales representative was Andy. The order was delivered a few days later and professionally installed by the friendliest and most courteous installer I have ever met. After they left, we realized we made a mistake with the units we ordered.I went back to Andy the same day as the installation was completed, and without hesitation, he rectified the problem that my wife and I were responsible for.This kind of service is almost unheard of today. Pacific Sales will undoubtedly take a loss on our mistake but decided to keep us happy, no matter the cost. I applaud Andy's professionalism and the corporate guidelines, which allowed Andy to make the decision he did. Kudos to Pacific Sales. You have earned a lifelong customer.
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April 2023 by Wendy L.
Saturday afternoon decided to go look for a washer. We went to pacific sales. No costumer service, no one greeted us or even acknowledge us! We were so ready to buy a washer. Waited and looked around and still no one said anything to us. We left. Went to home depot and bought my washer there.
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March 2023 by Rebecca Zermeno
The service was great but the delivery, which I’m still waiting for since it was to be delivered 2/13 and today is 2/14, SUCKS! I’m waiting to call to see what the delay was. Had our installer ready for a call to install it now we have to reschedule and hope he’s available again. Very upsetting, especially when the service people were so polite and helpful.
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September 2022 by Jessica Alexander
I can honestly say that I had the best experience shopping and purchasing appliances at this store. After feeling ignored at several other high end appliance stores, I found a great team of knowledgeable and friendly sales associates here. Thanks to Warren, my beautiful kitchen appliances are on their way! I will definitely shop here again.
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August 2022 by Carolina R.
If you are looking for appliances go to Pacific Sales and see Rachel Acosta! She is sharp! She will work for you! Get you what you need! I had been dealing with a matter for a few years here, rep after rep and no one could get me my answers or the items I needed! I one day called back and she was able to assist me, and let me tell you GAME CHANGER! I went from a 1 start review to a 5 start review! She's that great! She has amazing customer service and like I said, will work for YOU! I cannot thank her enough for helping me in a matter of WEEKS I had my situation resolved, when I had been dealing with this for years! Thank you Rachel Acosta, you have been amazing! And all my family and friends will be referred to you!
