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March 2024 by Annie Ferrer
The cashier had a terrible attitude. Her attitude resembled a toddler in their terrible two's and almost as if she did not want to work there.
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December 2023 by TURAN'S labrador
Good collection of bagey cargo jens
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August 2023 by AGUSTIN MONTIEL
Very good place to visit
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June 2023 by BRANDI GUTIERREZ
Thank you to the staff from yesterday's experience with the drama. I was having bad anxiety while we were all In the storage room and the employee kept us all safe.
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October 2022 by Frank
Popular clothing store for teens currently running a buy one get three free clearance special
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October 2022 by Cassidy C.
I've visited this location 3 times in the last 6 months. EVERY time I have gotten items which have been placed on "sale" racks and been told at the register that the items are not on sale and that the reason they are 10+ of that particular item on the sale rack is due to "disorganization". DISCOUNT YOUR ITEMS AS DISPLAYED or reorganize your store. Again this same situation has happened multiple times and staff even admits there is an issue but management does not override nor do anything to fix the problem of mis communicated sale items.
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September 2022 by Kristine P.
My son loves the clothes at PacSun. We've been to a few different locations and have always had a good experience. However, our experience here was quite the opposite. At 7:15pm, we asked an associate if my son could get a dressing room. She said no because their store closes at 8. Ummm, so their dressing room closes 45 minutes before the store closes?? I've never heard of such a policy. Seems more like lazy employees with terrible customer service. So we left and went to Tilly's where the dressing rooms were still open and the employees were friendly and helpful.
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September 2022 by Elizabeth Rivera-Rios
Had a very unpleasant experience over the weekend at Pacsun. They were having a huge sale, signs were mix/match but when ready to pay was told it had to be specific matches. I questioned cashier and I stated signs don’t specify that. Asked to speak to manager “Christian”. He was rude and not helpful at all. Refused to honor sale a date stated there was nothing he can do. I asked for his name and he gave me poor attitude and refused to give me his name! I heard cashier call him over only reason I got his name! I refused to spend my money here and left all my items. Poor poor service. Manager needs more training on how to treat customers. Will NEVER SHOP HERE AGAIN!
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August 2022 by Lizbet R.
Over the weekend I had a very unpleasant experience at the store. They were having a huge sale signs MIX/MATCH whole store. When I went to cashier I was told that it had to be specific items. I questioned signs did not state that at all. Cashier was not able to fix I asked to speak to manager he called "Christian" over. Manager was rude, didn't know how to explain why and refused to do anything to fix or over ride. I couldn't understand why and it bothered me that his employees were laughing watching this situation. I asked him for his name and he gave me an attitude and refused to give me his name. Very unprofessional poor service and I will NEVER purchase anything here!
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July 2022 by Karen P.
Called tonight to see if they could check if an item was in stock as I was advised by their Rancho location that they had the item I was looking for. A associate answered and I asked if he could check for me, my first clue that he was going to be lazy and not look was him saying their system was down yet I heard a scanner beeping in the background. I informed him I would like to pick it up tomorrow if it was available. Second clue was he asked what the item was, size and I told him the color but he failed to ask for the item Number so I knew he was up to no good. He proceeded to quickly place me on hold and then never came back!!!! This is deplorable customer service and frankly quite rude and disrespectful. As an employee and representative of Pac sun this puts a very bad image of the store and how it values their consumer. Do better and train your staff to value your consumer and your bottom line as a business!!!!
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September 2021 by Antoine Smith
Nice store overall....carry different selections in T-shirts..custom to be specific.
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August 2021 by Jocelyn O.
Location: in Ontario Mills on the north west side of the mall Came here to look for some cargo slim pants that my son was looking for. Happy to find the size and colors that he wanted., unfortunately they were regular priced. We went to their website and saw the same pants on sale, plus they had a special, buy 2 get one free and had free shipping too. Next time, I'll check for deals on their web before we buy the items in the store.
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June 2021 by Steve S.
I called the staff to find out where in the mall they are located. Super friendly staff. They styles are what my son likes and they had some good deals in shorts. A little pricey for me but I'm not their targeted consumer. I'd recommend if you like Vans and surfing style things.
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March 2021 by estel michael
Great sales, great service
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November 2020 by James Owens
Not my kind pf store
