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October 2023 by Laura Jacomet
Great experience, the Shop Manager and Mechanics are always friendly, professional and they helped me out alot. Would recommend this place for rental or repairs.
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September 2023 by E Norman
I want to thank Lesly at the rental counter for being so helpful and providing excellent customer service. She went out of her way to help me find a truck and car carrier for my one way move.
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August 2023 by Frank H.
Horrible customer service here. I usually come here to refill Diesel and DEF But there's always something going on with this location.No diesel or no DEF it never fails.Go to the Fontana location it is A LOT better.
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August 2023 by M P
Second time I come here to add diesel and they said the system is down, that they can override for diesel but not DEF??♂️….You can tell they don’t like the job they do,You say good morning and they don’t even answer you..Just quit and get a job you really like.I will try to avoid coming here.
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June 2023 by Ken H.
The 26' stake bed we rented had nearly all of the safety my Mercedes S550 has! Lane departure assist, adaptive cruise control etc. It was so easy to drive and very comfortable and a great value!
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May 2023 by Jeff Eustice
The employees here were the nicest, most helpful I have experienced in a long time. So tired of rude, condescending employees. At the Ontario Penske, you wont have that problem. Thanks guys for being so friendly, positive and helpful!
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March 2023 by Christal A.
I avoid coming here ... Older white lady in the Customer Service office - Near Bay 1 - Drive By Bay . Horrible ! First think I came to drop off the Semi, I just thought she was having a hard day . I came by today, and nope ! That's just her! No customer service , dull, monotoned, straight face just not welcoming. Makes you feel like she's the type to put you at the end of list . If you can, just go to the Fontana . Slover . Go ahead . She also gives false information. Mentioned the lot was full and doesn't want me to leave my truck . Spoke to a mechanic , and he said they weren't full. And suggested that I leave it since I'll like more things checked .
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April 2022 by Captain America
Maintenance department is the worst I have ever delt with in my 20yrs of trucking. Is issues you will either A) not be fixed, B) told they couldn't find anything wrong or duplicate the problem, or C) (my personal favorite) say the problem is fixed and fix anything that was asked to be fixed. Wish I could give zero starts like they do wither work ethic!
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April 2022 by Richard R
Dropped off a brand new 16' box truck there yesterday. The staff was fantastic!
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March 2022 by Terri Scott
Truck wasn't fueled up, I can live with that, but when the fuel attendant tells you the desk can have a runner take you back to the truckstop, due to a hip injury, and the desk says no, it's not good customer service. Guys wandering around but no one offers any help.
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December 2021 by Ju Miss Jun
I returned the sleeper, I got several bills, and the most ridiculous one was, the mileage is not the same as when I returned it, 10,000 miles more, so I need to pay for the false 10,000 miles? and the manager said there would be an extra $1,156 for examination fee!!! Its not my business！SO CRAZY
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October 2021 by Timur Imankalimov
I was in Penske service many times, this is the best for now. I had a tight schedule and supervisor Anthony solved my issue very fast. Customer service exceeded my expectations!
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August 2021 by Rod H.
Got there early to pick up my rental truck to move hoping to get on my way quickly, when I got there there were 4 people ahead of me and only 1 hardly capable young guy there. Understaffed and busy the guy at the counter continued to take phone calls and give quotes while the other 4 stood there waiting to be helped. When one of us approached the counter to say something he looked up and snapped, " I'm only one person!" Its not all this young guys fault, Penske should have known by the numbers of reservations and returns they had for the day and scheduled accordingly. Thank god I don't have to move often, but next time I'm going somewhere else!
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August 2021 by Rebecca H.
Mason was extremely helpful for our complicated truck rental. Without hesitation, he accommodated al our needs with excellent customer service. We have been here several times and ALWAYS gives us A+ service which is why we always come back to him & Penske! Thank you Mason!
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August 2021 by Michael Shannon
Started with strange entryway. Service assistance jumped me for coming in the wrong way. Two other truck's, did the same. They need signs...entry etc. They couldn't match a mud flap, had to insist change both or get the right part. No point trashing truck's appearance. Mechanics we're nice, just following orders.
