-
December 2023 by Louie V.
Both my wife and I were done dealing with Ford after the company and various dealerships made it impossible to do business trading In a lease that I signed 3 years ago. At wits end, I called Citrus Ford to try one more time. Dylan Johnson picked up the phone and worked with me over 4 days to find the perfect vehicle and deal. I'm very impressed with his service and caring nature. He worked hard to close a deal that was good for us. Thank you to the management team and Dylan for all their help!
-
October 2023 by Jennifer M.
i usually don't like leaving bad reviews,however this is a must,i bought a used 2016 dodge challenger 30 days ago and the car had engine problems, i took it to get a diagnostic and was told the engine lifter was broken and needed to be changed. the 30 day warranty was over by 6 days and of course the dealer washes their hands and says we can't cover it. i only had extended bullshit warranty which only covers transmission and engine however is also limited coverage and i have to pay for dodge to fix it if those parts are not covered. i finally had it fully inspected by a dodge mechanic and they told me they used a watered down synthetic oil for the engine which is a terrible thing to do, and oil was low,spark plugs were burned out, and filters were very dirty.. the car had poor service period.. i completely understand buying a used car could come w some defects but the engine should never be a problem getting in out the lot. these people knew this car had engine problems and did not fix it before selling the car. do not purchase a vehicle at this location they do not give used cars proper maintenance, with all the money they make u would think they would have commen courtesy to fully inspect these cars and make sure engine and transmission are working properly which is priority.i have to spend $1200 for the mechanic to fix these changes on the engine.. on top of that im not even due for my first car payment till october 20,2023.. do not buy cars from here! this should never happend when getting a used or vice versa new car out of a big dealer like this. i also submitted a complaint the banck who financed my car and let them know how the dealer did not properly inspect my car! im thinking even suing them for selling me a fucked up car! stay away from this place buy cars somewhwre else,do not come here!
-
October 2023 by Gary B.
Citrus motors leaves your vehicle in various parking lots with out locking it up. They're not responsible, they don't care. They don't respond to your concerns
-
September 2023 by Dionna C.
My husband and I just bout our new car from Citrus Motors Ford, and their car buying experience is so much easier than I have ever had. Thank you Dylan Johnson for all of your help and making us very happy owners of our new Bronco sport Heritage!
-
September 2023 by Roland O.
Me and my family came to citrus motors today and we did not expect going in to buy a new truck and well we did and thanks to Dylan Johnson he was very helpful from the start and even went beyond expectations we are so great full for him and happy to be an owner of a ram truck.
-
August 2023 by Laurie N.
I would like to revise my review from the other day, it was a very positive review, but know I'm very disappointed. We put a down payment on our new vehicle ( a check) we told them we were waiting for the $ to transfer from savings. This was on a Sunday and we asked if they could wait to deposit till Wednesday because it takes a long time to transfer that amount of cash. if it was a problem the. we'd get the car once it transferred. We were assured by Rachel that it would be dealt with according, I woke up this morning with an email saying we had an overdraft We take pride in making sure that doesn't happen, and then it did!it disillusioning to believe and have faith in what they promise and once that car drives off the lot, all bets are OFF!The team she worked with also included Jesse and Alex, so who knows who dropped the ball!Mor really happy with the experience after all!
-
August 2023 by Alex S
call service. rings unanswered at 2:30 pm for a minute. Someone picks up line and then hangs up.
-
August 2023 by Jackie O.
We bought a Kia in June 2023, a week later we had problems with the car, it took them two weeks to fix and return the car to us, I call the manger to express my concerns and he NEVER returned my call!!! 3 weeks later we noticed the engine making a weird noice once again, I text the salesperson that sold me the car even though he tried to help me there is so much he can do! I been trying until this day to get a hold of the manager of Citrus motors ford and I have been getting the run around from every person that answers the phone!!! How hard can it be to pick up the phone and call a customer that bought a car from the company that he manages!! I am still waiting for a call from the service department to schedule an appointment to bring the car in. I regret buying a car from this dealer!!!!Very unprofessional I won't referral this dealer to anyone!!! BAD EXPERIENCE!!!!!!
-
June 2023 by Selina G.
Big shout out to the salesman Anthony Estrada! We started the deal through text to save some time at the dealership; he made the whole process easy and fast. Very informative and solid dealership :)
-
February 2023 by Sue H
Service was great, but EXPENSIVE! Oil change with "The Works" (with Synthetic oil) was $200! Without synthetic oil was still over $150. I know prices have gone up, but I paid $78 for The Works without synthetic oil last March at a different Ford dealer's Quick Lane in the Inland Empire. Confirmed with a third Ford dealer that their CURRENT price for The Works with synthetic oil is $120...a HUGE difference! Shop around if you want to save $$.
-
December 2022 by K M.
I can tell you first hand why this service center has such a bad rating. It's because they just don't care. I brought my new Lincoln Aviator in last Monday morning and was told by the service writer that I would receive a call from him no later than tomorrow. All I got from the service writer was a text message the next day in the late afternoon stating that there was nothing wrong with the vehicle and I could pick it up the next day. I wanted to further discuss the issue with the service writer, so I tried calling him several times. No answer. I finally received a call from him four days later. I called the service manager and left a message. He finally called me back a day later and left a message making clear that they would not be waiving the $219 inspection fee. Rude. I called the service manager back to let him know that I wanted to complain about the poor service. He just gave me a hollow cookie cutter apology. Bad business.
-
December 2022 by Linda S.
Great experience. I normally hate going car shopping but Dylan made the experience quick and hassle free, he was very informative, provided great customer service, and got us a great deal on the car. I highly recommend buying your next car from Dylan and Citrus Motors. I will definitely be a repeat customer.
-
November 2022 by Steve P.
Alex Johnson and Ashler Dempsey were great to work with. They kept in great communication via text and calls for the couple of days that we were shopping other dealerships. At the end of the day, we chose Citrus Motors because of the great deal on the car, but ultimately I like working with good people who have my best interest as a customer. With Alec and Ashler, I felt they were fair and treated us good and explained the process all the way through and the maintenance/warranty options available. It was a pleasure working with them and also the Finance team. The Finance team were all friendly even with it being a late night already. Great job and we will be back on our next vehicle need!
-
November 2022 by Robert F.
I bought a 2016 Ford F-150 with only 31600 miles on the truck when I purchased it. I put only 5000 miles on it since I purchased the truck 10 months ago and now the truck is leaking oil. I took it to get inspected and see if they would take care of the repair but they said I didn't have an extended warranty on the truck and It wouldn't cover a gasket. They now want to charge me 3,300 for a repair on a vehicle that only has 37000 miles on it. Do not purchase a vehicle with these people because they're obviously selling lemons!
-
November 2022 by Tamra V.
Very pleased with this dealership. We bought a used vehicle here and there was no pressure. Upfront with everything and the transaction was very smooth and easy! Team leader Alex Johnson and Product Specialist Dylan Johnson were awesome!