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November 2023 by Adriana T.
"I've encountered recurring issues at Sam's, especially when my elderly mother has left behind her walker or cane. Efforts to contact customer service for assistance have often been met with unending rings and no responses, particularly when trying to reach a manager. This is a stark contrast to the exceptional service provided by Nikki in the Optometry department and a dedicated cart attendant who recently helped us in a similar situation. Their professionalism was outstanding and much appreciated. However, this level of service needs to be more consistent across all departments. Improving the telephone response system, possibly with a reliable voicemail feature, would significantly enhance the customer experience. Attentiveness and prompt responses are crucial for customer satisfaction, and I believe Sam's can do better in this regard. Looking forward to seeing these changes for a more enjoyable and stress-free shopping experience."
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October 2023 by Kyilah M.
Everytime I go there's always more than one pump closed I spent at least 30 mins in line today after getting off of work just to get gas. I usually go to Costco but Sam's was closer but I will ensure that I don't make the mistake of going back to Sam's to get gas!
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October 2023 by evana widarsono
The staff is nice and helpful. Highly recommended.
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October 2023 by Bren ..
You go and spend almost $200 dollars in the store and these lazy people do not load your cart anymore. So it is like Winco load your cart and pay a membership. I think I am canceling my card.
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October 2023 by Nancy M.
ZERO stars! 1.5 hours for a whole pepperoni pizza. No way. Employee made a nasty face when we ordered. Worst club experience I've ever had. I'll be sticking to my home club.
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October 2023 by Jessie B.
45 min for a pick up order? Really??Can't even get anyone on the phone so I can just cancel. Ridiculous
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September 2023 by Chio B.
If I could give this specific Sam's club on mills a half star I would. We've been going with my brother a couple of times already to grab salad, toilet paper and etc BUT it's been 4 times already that they profile my dad. My dad is older bald very tan complexion with tattoos and every time he gets chased down the store and asked for the damn Sam's club card that my brother usually has with him because it's his... Why wait until he's already all the way inside to ask for his card and he's the only one they ask, no one else gets asked just him... 4 times already... if you thought he was suspicious why not ask him at the door when he walked in with my brother? This store is racist!!! Tried talking to a manager multiple times but whoever stops us say they are the managers so who knows.. if you're of color with tattoos and bald be careful or just glue your card to your forehead so they don't stop you BUT I'm sure they'll stop you anyways and ask for your ID to match it....
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August 2023 by Darth V.
Check out took 20 mins for 12 items, with only one customer with 5 items in line ahead of me, then another 10 mins at the door to check my receipt of previously paid goods. What in the world is going on at Sam's Ontario??? The cashier was Nonchalantly showing pictures of her dog to the customer in front of us while they randomly chose which iRobot to buy at check out. I'm dead serious! a full blown sales pitch at the check stand for a vacuum!?? NONE of the employees we interacted with looked like they were in any rush to get us home. Someone needs to tell this team to do better....there we no system or technical issues. Just plane old customer disregard...
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December 2022 by Chris M.
One person running the member services to assist guests and answer phones. Long line and nobody to assist. This is not a one time thing and it's not the fault of the employees.
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December 2022 by Katie Y.
Love this store. I visit once a week. However my one criticism is everytime Monique is working self checkout her attitude is terrible, and has non urgent approach to register technical errors.
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October 2022 by Sonia S.
I a Place order to be be delivered they charged me but never received my order I received a confirmation by email. Very disappointed I will be canceling my membership. I will go back to Costco they are more reliable. 0 stars from me. I usually go in the store but I tested positive for Covid-19. I read very bad reviews. I should it read them the before I became a member. I don't think management cares
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October 2022 by Darlene N.
I tried to buy a Sofa table with stools that was on sale (Member's Mark brand) and it wouldn't go through because they could not ship to this address. But I turned around and tried another Sofa table with stools (Members Mark brand) that was not on sale and it went through with no problem. Why have a sale when you can't honor it. Isn't that false advertisement. I tried putting in different address of my friends and relatives and it wouldn't take them either. This is BS.
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October 2022 by Mick E.
I've been a member for 2 years now and have minimal issues here. The biggest perk of Sams is their Scan and Go feature on their app where you can check out on your phone. I use it every single time I shop here it makes checkout sooooo simple, never having to wait in line. The only time you need to get in line is for alcohol checkout. I also like the fact that Sams has bonus cash you earn for the money spent here, so you can apply what you've accumulated to your purchase. I don't have their credit card or anything just a Plus membership and one day realized I had $75 to spend on groceries based on the money I accumulated. Additionally, I love that with Plus membership I can shop @8am before they open to everyone @10am, it is literally empty in the store and don't get that crowded feeling. I recently obtained a Costco membership and will say honestly I still prefer Sams. The only thing I like about Costco over Sams besides the samples are they have more of a variety of frozen products vs Sams. However, I have price compared similar products between both stores and Sams is usually cheaper not by a lot but still cheaper than Costco. I don't understand the hoopla over Costco IMO. Also I've ordered from Sams online and delivered to my house with zero issues. I also like that they have a pretty lenient return policy so I have not hesitated to bring products back that I was unsatisfied with. Sams is pretty solid and I am happy with my membership and recommend coming here if you are interested. Also, forgot to mention their cupcakes are devine especially for parties, and their bakery sweets are awesome. So much here that you can't go wrong. You just have to know what your coming for and save your checkout headaches with scan and go on your app.
