Walgreens is a pharmacy and retail store offering medications, photo services, and a variety of goods like notebooks, markers, and glassware. The pharmacy is relatively busy, with orderly and convenient pickup for medicines, and provides COVID-19 testing and vaccinations by appointment. Experiences with staff vary significantly. Some team members receive high praise for excellent professional poise, being warm, respectful, approachable, and efficient. They provide clear direction, model a responsible customer-focused work ethic, and make the checkout process enjoyable with engaging conversation. A specific pharmacy employee is noted as the best, described as caring, kind, understanding, cheerful, and especially kind with the elderly, always taking time for customers. However, other experiences highlight serious inconsistencies. The photo service can be problematic, with orders left unpackaged on the floor and long waits for assistance due to being severely short-staffed. Pharmacy policies can feel misleading regarding refill dates for medication, with no leeway given. More critically, there have been errors like shorting pills without a proper apology, requiring customers to double-check their medicines. While some team members provide gourmet hospitality and help maintain a well-stocked, clean, and organized store, the overall customer experience depends heavily on individual staff encounters and departmental efficiency.
Pharmacy tech Bessie is one of the best. Safe and clean environment
October 2021
I got a follow up call from this Walgreens to see how I was doing with my new medicine. I really like the follow up, it made me feel valued. Great job!
April 2021
I came here for my Covid-19 vaccine, then came the next day with my husband for his. The staff was nice, efficient and got the job done. You could tell that the pharmacy staff was over worked but both days BESSIE was awesome. Thank you Bessie and the rest of the staff.
