Walgreens is a pharmacy and retail store offering medications, photo services, and a variety of goods like notebooks, markers, and glassware. The pharmacy is relatively busy, with orderly and convenient pickup for medicines, and provides COVID-19 testing and vaccinations by appointment. Experiences with staff vary significantly. Some team members receive high praise for excellent professional poise, being warm, respectful, approachable, and efficient. They provide clear direction, model a responsible customer-focused work ethic, and make the checkout process enjoyable with engaging conversation. A specific pharmacy employee is noted as the best, described as caring, kind, understanding, cheerful, and especially kind with the elderly, always taking time for customers. However, other experiences highlight serious inconsistencies. The photo service can be problematic, with orders left unpackaged on the floor and long waits for assistance due to being severely short-staffed. Pharmacy policies can feel misleading regarding refill dates for medication, with no leeway given. More critically, there have been errors like shorting pills without a proper apology, requiring customers to double-check their medicines. While some team members provide gourmet hospitality and help maintain a well-stocked, clean, and organized store, the overall customer experience depends heavily on individual staff encounters and departmental efficiency.
Today’s experience was great! Here’s hoping the service is this efficient in the future. They do lack in being nice, they all act like they are not happy to be there and you are disrupting their day! Do better Walgreens!
September 2025
Alex was fantastic! She helped resolve a small issue in the photo department. It made my evening! Happy camper. Thanks Alex! 😎
February 2025
The pharmacy here is often busy but the staff is always friendly and efficient.
