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February 2024 by Rick early
I purchased a Water Creation Vanity and a satin gold faucet. I chipped the paint on the mirror and asked to purchase touch up paint. The service team sent me the paint at no charge. I had an issue with the cold brass body of the faucet. I contacted Water Creation and shared the problem. The immediately sent me a new cold water body with an appology from the Service Team for my problems. I have been plumbing for more than 50 years and this has to be one of the best experiences I have had when dealing with a manufacturer. I love the vanity and the faucet is a top quality solid brass that looks great in my bathroom. My hat is off to Water Creation Inc. and the Service Team. Thank you so much for your help and support.
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February 2024 by Missy Miles
I purchased from Home Depot a Water Creation brand wall mount faucet for a free standing tub that has a hand held shower. We had a plumber install it during a bathroom remodel project and after it was installed we noticed the hand held shower was a different color from the rest of the faucet. I emailed Water Creation immediately and they apologized and requested a photo of the faucet. They immediately responded and said as soon as the correct part was in stock again (originally 3 months estimate) they would send it to me at no charge. They emailed me back a week later and said they had the part and had sent it out already and provided tracking info.Great customer service and the faucet looks and works great. Our plumber even said he was impressed with it and would be recommending it to his other clients.
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February 2024 by Michael Yoon
I have never contacted the company that I purchased products from on Home Depot. I purchased an expensive medicine cabinet but when it arrived the shelf inside the unit was nowhere to be found. I decided instead of return it since I had already installed it to the wall… why not take a chance and contact this company. I was pleasantly surprised by their fast response and rectifying the issue. Highly recommend this company and it’s products they’re both professional and sell quality not the junk fake wood you usually find.
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February 2024 by Tony R.
I bought a bathroom faucet from this company through the Home Depot. It is very nice quality and the price was just right. A small part was missing from the box, so I emailed the company and was very pleased with the quickness of their response. The item was mailed to me very quickly. I highly recommend this company and their products. Their service level is top notch.
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January 2024 by Vishwanatham Male
I raised a request on their website for a missing handle for the vanity drawer and they immediately responded with shipping details. Yet to receive it but happy to see them respond right away.
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January 2024 by Ron Wiseman
Well done. Very nice people (Raychel) They addressed my issue and worked with me to find a solution.
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December 2023 by F Cohen
I purchased a Water Creation bathroom tap set from Amazon in 2017 based upon reviews and aesthetics; I had never heard of the company. I had it professionally installed. The set was problem-free for over 5 years - as I expected for washer-less valves. Contrary to my expectations, one tap recently (in October 2023) developed a persistent drip.Although knowing nothing about plumbing, I dismantled the leaking component as far as I could and sought a replacement for it. I looked on line without finding the necessary parts. I found no one in the local plumbing supply shops (in NYC) familiar with the brand or able to assure a suitable replacement. Finally I called Water Creation directly.I asked about where I could get a replacement cartridge and was immediately told that I would likely be eligible for a free replacement under the lifetime limited warranty. I completed a short form about my purchase including my proof of purchase (thank you Amazon) and was promptly shipped the required cartridge. Five minutes after opening the shipment, I had dropped the cartridge in place and once again had a properly functioning, drip-free tap.To my mind, the fact that Water Creation stood behind its product, volunteered that information without hesitation and shipped the replacement part without additional charge, says a lot about the company and all I need to know. I will not hesitate to use their products going forward.
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September 2023 by Charla Shelton
I am so impressed with the responsiveness of the customer service person and the company in responding to my claim. Throughout the process they communicated clearly and regularly and my claim was positively responded to.. I a grateful.
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September 2023 by Mari Minor
I have to comment on the excellent customer service I received at Water Creation! We purchased the Water Collection Wall Cabinet in gray for our new remodeled bathroom. It only comes with one shelf and the cabinet is 33" tall so could use another shelf. I emailed the company and received a phone call from Sara who is the most gracious person and a wonderful representative for their company. The cabinet typically only comes with one shelf for taller items. I offered to buy an extra shelf, but Sara graciously is giving us one at no cost. She was so sweet and professional that I was blown away... certainly not used to bringing treated so well. Thank you so much Sara!... and Water Creation!
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September 2023 by Marianna Nespoli
Customer service is 100% reliable. My cartridges needed to be replaced and in disassembling the ceramic handles I also dropped and broke one and they sent me all replacement parts free of charge. (The handle was a one time courtesy). Thank you so much n
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September 2023 by Barbara McDowell
I got a faucet for my claw foot tub and it is beautiful. Customer Service is top notch. I needed a tiny set screw and received one within two days of emailing the company. Very pleased and would recommend to anyone!
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September 2023 by XOTRAVV
Water Creation - bathroom vanities are made of MDF - Cheap particle wood. I have experienced multiple Wet Stains that don’t come off. My faucet continuously Leaks and because I don’t have a Copy of my Receipt. Water Creation Charges me $43 each time for Replacement Valves/Stems/Cartridges. Their Customer Service is rude and unprofessional.
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September 2023 by Haley Anderson
I have been trying to get in contact with customer service but they don’t have an email and I called the number listed on their website many times and no one has answered the phone. Although it says to leave a message there is no option to and just hangs up. Very frustrating!
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September 2023 by Lynn Churchwell
Terrible customer service. All email addresses fail. Faucet cartridges continually need replacement.
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August 2023 by Michael Genthe
The response to my inquiry was timely and friendly given by service representative Jeremy! The high quality of the vanity is also impressive.
