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“I know the CEO has ordered store staff to be more attentive and I am happy to say that it's working. Where I used to have to hunt for an associate, one either greets me near the door or along my walk. Anything that saves me time from wandering the whole store is appreciated.”
“I had Cesar and Delfino installing automated shades and closet doors for my elderly mom. While they were on site my mom fell and hit her head. The both of them rushed to help her. I’m so thankful they were there. They stopped the bleeding and called the paramedics. I don’t know what would have happened if it wasn’t for them. I’ll be forever thankful for their help.
The shades and doors are absolutely perfect as well..”
“Naddour’s Custom did an amazing job! The quality of their work is outstanding, everything was done with so much attention to detail. They were professional, reliable, and really cared about making sure I was happy with the final result. I highly recommend them if you’re looking for top-notch custom work!”
“Brea THD ranked as my no.1 hardware store by far for several reasons.
1. Parking lot safety - No freelance workers here waving you down for work.
2. Inventory availability - Most of stuff can get it the same day.
3. Friendly staff
4. Orange County sales tax rate
5. New / popular product on display”
“It’s your typical Home Depot. I’ve had good experiences here before. Also, and can get busy sometime and held up, depending on the time of day. Overall, four out of five.”
“This is a Superstore and is larger and has more variety/stock then typical stores. Online pickup can be a little confusing. If your item is in a locker, those are located just inside the main entrance. If you are doing curbside or larger item not in a locker, that is located on the East side towards the back of the building. Love their plant selection.”
“While everyone knows pretty much what to expect at Home Depot, this location has particularly helpful staff and a good selection of items in all categories. Well managed store. ?”
“The service here is extremely helpful and friendly. All 3 associates I asked questions went above and beyond in helping me. Edger, Fido and the nice lady up at the check out were all very professional and welcoming. This home depot is very helpful compared to the one in Brea that I sometimes go to. My girlfriend and I were very impressed, thank you for the great service!”
“Went to this store on my birthday and had a great interaction with an employee. Not only was he friendly but very helpful. Brian just made my day even more special!”
“We visited Lowe’s this morning to pick up some supplies for our business. As soon as we walked in, we were warmly greeted with a “Hello, welcome to Lowe’s,” which set a positive tone for our visit. While searching for some tools, we had trouble locating what we needed. Thankfully, Phillip, who was working in the lighting area, came to our rescue. He was incredibly patient and attentive, despite my difficulties in explaining what we were looking for. Phillip offered several options, and thanks to his help, we found the exact tool we needed. We ended up purchasing a few other items as well. Overall, it was an awesome experience!”
“After a dozen phone calls and emails to "Vissani", Galanz, Midea and Magic Chef appliance reps for broken freezer, the Team at Tustin Home Depot was able to help me out with an exchange. Went above the norm to provide great service. Do your research for this store brand.”
“The 5 stars goes directly to Patricia!! She is very friendly when you approach her cashier line. Big smiling face and her energy is up!! Loves it!!! So please when you go to this location, get in Patricia's line. You will forget you are at HD lol cuz she brings happiness to your check out! Patricia if you are reading this girl THANK YOU for making my day a nice shopping experience, most appreciated. I agree with you on the Georgia market lol Have a blessed day!!”
10AM - 7PM
1656 Katella Ave, Anaheim
Home Improvements
“I had a lot of items due to the recent passing of my husband. The folks there were great & I was really glad to not be carrying those heavy bags inside. It looked like they had some nice furniture there too as I walked in.”
“I was in need of a new floor so I was very confused tired and disappointed with every company until I found this wonderful company. Javier and Jason are amazing they guided me with such a great customer service patient and price I purchased all my flooring. I really recommend them I will buy cabinets soon.
Thank you so much Javier and Jason you guys rock!!”
“All around a great store, I recommend it to anyone. Looking for a depot around the area. There's always a few of that stand out, got Jamie at the pro desk. And I'm gonna feel bad for not remembering this study's name with the lady that's always in checkstand 2. Amazing They're all amazing. But, you know, you have this ones that stand out later's head and um, yeah, militating garden is pretty amazing as well.
Great store of great people”
“This rating is for Melissa Pineda from the Gardening Department.
I want to personally thank you for over delivering on customer service. My husband does extensive research before purchasing anything. After completing his research, he chose Home Depot to purchase a weed eater, only to be told that the model he wanted was out of stock.
After speaking with Melissa for a few minutes, my husband walked away, assuming that was the end of it. Moments later, Melissa came running to let him know she had found exactly what he was looking for in the back, a Ryobi 40 Volt weed eater that came with a battery and charger for the same price I would have paid for one from eBay and the swap meet at Orange Coast College. I'm glad I bought it from Home Depot because it comes with a 3 year warranty.
Sometimes, the small things that mean the most to customers go unnoticed. I want you to know that your service was truly meaningful to my husband. Those extra efforts, going out of your way without being asked, make a lasting impact.
Always hold onto that character, Melissa; it will take you to many great places. Home Depot has a true gem…. someone with the ability to fulfill even small, unspoken wishes”
“Javier in the rental dept. was extremely helpful. Our pool filter had the main nut sheared almost into the plastic and we were unable to remove it after much time and several attempts. We decided to take the filter to Home Depot and get the correct tool to remove it properly.
Javier checked it out and came out with a tool that fit perfectly and removed it within minutes. He did it all with a great attitude, and supreme customer service. Thank you Javier, thanks Home Depot for choosing such great employees!”
“Great product, I love the two cabinets I purchased, that you can't find anywhere else. Lan and her team are great to work with and could accomodate my custom woodworking. Will definitely use KFB again and strongly encourage everyone.”
“I enjoy the convenience of going to this Home Depot based on the location, but if there is a Home Depot in the local area that will be out of stock of an item, Costa Mesa will be the first to be out of stock. Also, the buy more save more discounts online are not in the store, so it's better to shop online than in the store. I don't know of another retailer that competes so heavily against their Rick and mortar employee run stores.
On the plus side, the check-out associates are generally courteous and quick at moving people through lines. The floor staff in each department are a bit thinned out and often busy with several other people vying for their attention.”
“I called the Flooring Department to order some custom blinds. Molly, the floor supervisor was terrific. She was very helpful, knowledgeable and started my custom design. She actually was looking after the customer and mentioned a promo that would start tomorrow. Talk about great customer service. Molly is definitely a keeper. Home Depot take notice and give her a raise!”
“Prosource is wonderful! The staff is knowledgeable and friendly. Our rep Michael is always very helpful and a pleasure to work with, very quick to respond. The showroom is beautiful and well-organized, with a great selection of materials and styles. Highly recommend to anyone looking for quality flooring and outstanding customer service.”
“After a dozen phone calls and emails to "Vissani", Galanz, Midea and Magic Chef appliance reps for broken freezer, the Team at Tustin Home Depot was able to help me out with an exchange. Went above the norm to provide great service. Do your research for this store brand.”
9AM - 6PM
2140 Ritchey St, Santa Ana
Home Improvements
“Grissell, Eduard, Ralph, Marilyn, and Robert have supported me on my home renovations for years. I have nothing but praise for the friendly staff. They have assisted me in bathroom and kitchen remodels and are always gracious.”
“Shout-out to the gentlemen in the lumber department! SOOO nice and helpful. They really went out of their way to save me and the repair I needed to do for my job! Thank you!!”
“Large selection of quality products on display in showroom and available to order
Friendly, knowledgeable, helpful staff
Easy parking
Highly recommended”
“I recently visited the Garden Grove home Depot and to say I was sorely disappointed is the understatement of the year. I was greeted by a very nice young man as soon as I arrived. I believe his name was Tommy, Within seconds of my arrival after being greeted, I'm assuming a manager approached this young man who berated him terribly for not greeting me. I was in shock that a manager or whoever she was would speak to an employee this way! Especially for accusing him of not greeting me, when that was not the case! I was appalled to say the least. She never directly spoke to me or greeted me just ignored me while accusing an employee of false behavior. Very unprofessional. As the next day approached I returned to this home Depot to exchange an item. I walk in the entrance exchange my item and pick up a few more things. I see a young man walking around with a cart so I ask him for assistance, I requested his attention several times, I guess due to his music playing on a small speaker in the he cart he was pushing around he could not hear me! Come to find out to, his name was Jared. So frustrating. I returned to this page just to inform people who this actually was. I knew he was an employee by his orange apron. I get to the front of the store no one to help me check out but all the cashier's speaking Spanish to each other completely acting like we customers don't exist. Such a sad situation what had become of this Home Depot! Tommy is the only reason I will drive from Huntington Beach to shop here! Well done Tommy, Thank you for making me feel noticed and valued, maybe other employees can see your performance and take note!!! I appreciate your patience in not making me feel rushed and your expertise knowledge!I changed my two star rating to five and these are a reflection Tommy's customer service skills. I sure hope Tommy continues to be an employee of Home Depot,if for any reason I don't see Tommy to help me, honestly I can say I will not return to this exact Home Depot location! I hope you promote this young man! He deserves a least a pay raise!!!”
“I went into the store looking for a pretty unique item. I really couldn't even describe it. Anyway, there were 2-3 Home Depot employees by the door as I walked in. The two men kind of looked away like they were busy. But one employee named Vivian stepped up to the plate ready to work. We looked at several different isles for the item. Keep in mind this was near closing time in about 5 mins. We didn't find the part but she was so KNOWLEDGEABLE. I was honestly really impressed. I told her manager Chris on the spot but needed to put this in writing. Thanks Vivian for your knowledge, generosity and you had a real tenacity to find this item or even fugue out what I needed. I commend you! You were so natural and easy to talk with. Most of the time the employees make us feel like we are bothering them but they have to understand that not everyone who goes in the store works in that industry. Some out diy husbands trying to figure things out. I think I am better at working on the car but I have ventured into more tasks around the house. A little encouragement from employees like Vivian give you that little kick to fix stuff and each time you get a little better. Awesome employee!”
“Excellent Lowe's not only do they have all the hardware and lumber and stuff you need for your home improvement projects by the cash registers they sell a bunch of different snacks they sell gummy cinnamon bears there are times my wife sends me there just to get her those cuz she loves them lol helpful staff fast checkout options”
“Gladys gave me the best service on selecting a countertop. Ivan and his crew put everything in my truck even though I didn't ask them to. I tried to give him a tip they wouldn't even take it. I love this place!”
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“Mike mgr. was an incredible help to us today as we rented a van. We had purchased a screen door that was defective and had to exchange it so we had to rent a truck to transport. He had the screen door waiting for us and made it easy. All the staff was so friendly and helpful. Very rare at other locations. Thanks, Mike and Staff. We will be back soon.”