Michaels is a well-organized craft store that offers a wide variety of supplies for creative projects, including art materials, fabric, yarn, and party supplies. Customers appreciate the helpful and friendly staff, who are ready to assist with finding items and ensuring a pleasant shopping experience. The store is noted for its great prices and extensive stock, making it a reliable choice for DIY gifts and holiday decorations. However, some customers have raised concerns about cleanliness in the restrooms and the need for more cashiers during busy times. Additionally, there have been issues with gift cards, as some customers received cards that had already been redeemed. Despite these concerns, Michaels remains a popular destination for those looking to explore their creativity and celebrate special occasions.