Auto Repair in Pacific Grove, CA

“I have a 2001 Mercedes SLK320 that Pacific Motor Service, Pacific Grove has serviced for years. Kevin, Kyle and their crew are experts at explaining problems/repairs and accomplishing the work. I also had a GEM car that they serviced for years. They definitely go the extra mile when finding parts for older/unusual cars. I am comfortable and confident their work & customer service.”

“I am not a regular customer as I drive an EV. However, when my daughter and her three kids drove down for the night from the San Jose area, I used my daughter’s Audi to drop them off at the Aquarium. On the drive home, a warning light came up on the Audi dashboard that the car was a quart low. I initially thought I’d buy a quart of oil at the convenience store, pour it into the oil reservoir and I could rest easy that my daughter and grandkids were safe to drive home. Little did I realize that adding a quart of oil to an Audi is harder than getting a cat to like a dog. First, I couldn’t find the dip stick (other than looking in a mirror), much less the oil reservoir. I looked it up in the car manual in the glove box but the reservoir is hidden under plastic panels that are anything but easy to remove. Finally, in a moment of inspiration, I stopped by Matteson’s Auto Repair in downtown Pacific Grove who explained that there are no dipsticks any more and that they would be happy to help me. They literally stopped what they were doing and added a quart of oil faster than an Indy 500 pit crew. The owner refused to accept anything more than a nominal fee so I tipped the mechanic with his permission. Anyway, the point of this story is that Matteson’s knows how to treat customers and the fact they wouldn’t accept more than a token charge for my stop-the-presses oil change, tells that they are honest guys who deserve more business. Well done and thank you!!”

“Thank you to Greg and Manny for providing a great experience. I was visiting Monterey from SF for a short 3-day conference and got a “check charge system” light on day 2. I brought my car in (Acura RDX) when the shop opened and they were able to get the battery, belt, and alternator replaced by the afternoon. Happy that I can drive home safely!

As a woman who doesn’t know much about cars, I am always slightly anxious about being taken advantage of. I’m so glad I found this shop on Google. Greg was so knowledgeable and explained each issue and component to me. Great work and honest pricing- I’m only sad that I live far and can’t come here for regular maintenance work.”

“Extremely kind, knowledgeable, and fair. Had a bad breakdown while on a road trip and Jim bent over backwards to get me on the road again. I’d recommend this place to anyone who cares about their VW.”

“My tire pressure light came on about 20 minutes into a drive from Monterey to Sacramento. Instead of chancing it and completing the drive, I called Pacific Grove Tire & Service and they told me to come in. I bought my tires here about 3 years ago. They inspected and got me out of there in 30 minutes! Don was very, very helpful and I cannot thank him and the service crew enough for taking care of this so quickly!”

“I love this place. I've taken my Volvo to them many times. I had been trying to get maintenance done at Jiffy Lube prior to finding this place, and it was like night and day in terms of the service level and the attention/care I got here. John and his son truly care about making sure I'm taken care of. I'm a customer for life.”