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March 2024 by ROSCOE OREO
Best service
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February 2024 by Jinny pak
I love Josephine and staff. I think they are helpful and work very hard and super efficient.
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January 2024 by Andy
they said they charge $1 to tape the Amazon return package. I said last time you openned my taped package to check the items. They insist $1 charge. I asked them waive charge this time but they said no.
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January 2024 by Allison West
Josephine, Vincent and the entire current team (and everyone in the past) provides outstanding customer service. I’ve had a box at the UPS Store for over 15 years and I have always been welcomed with a big smile, treated with respect and courtesy. Five star service!
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December 2023 by LS Allen
Consistently excellent service for more than 14 years
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September 2023 by Jennifer Stewart
This place has the weirdest vibe the employees are rude been in there three times left upset each time. They act like I am an inconvenience so I now drive further away just to avoid them.
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August 2023 by P S.
I've had really hit-or-miss experiences here over the years. After the latest, I've decided to take my business elsewhere, even if this location is convenient. It's not worth the attitude and nonsense charges.The employees here are unfriendly and barely helpful. (In my experience, this attitude usually starts with crappy ownership/management.) Also, they will nickel and dime you for every little thing -- $1 to tape your package (really?!), $6 for packing materials, $3 to print a mailing label. Then they will insist you pay cash.On my latest visit, I asked for help with something related to a delivery address and was told to contact UPS. I thought that's what I was doing? No, the clerk lectured me. This is a store. The delivery service is separate. Oh. OK. Got it. This is a franchise, which explains the terrible customer service.
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July 2023 by J K.
I use this place all the time. Workers are quick. Customers not so much. They process my amazon returns without issue. Great little building in a great little area in Pacifica. Cannot think of a better alternative then to use this ups store.
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June 2023 by Bill F.
Unfriendly, unhelpfulVincent has an attitude and clearly doesnt like his job - will be going elsewhere for shipping, packing and printing
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May 2023 by Cathy M.
I had several large packages and Stacy, Jessica, and Josephine made everything easy. The level of customer service is amazing.
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March 2023 by Jim M.
The staff are friendly and attentive. They make being a cross country grand parent easier. Josephine is always especially great.
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February 2023 by Evelyn Fortgang
The owner of this location went above and beyond to help me out with something. Very grateful and highly recommended. Excellent and efficient customer service.
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January 2023 by Doris L.
Always received stellar service at this UPA Store! Keep up the good work and customer service!
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December 2022 by Sarah J Gates
Unhelpful staff in regard to shredding service. "Container was full", they said and did not off suggestions as to when it would become available or any other options. Bad customer service!
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December 2022 by Hazel Bonilla
Doesn’t pick up phone and doesn’t understand the meaning of a walking distance drop off, useless
